Systems that would allow a person to Manage Customer Transactions in WordPress were impossible to come across, especially ones that have been updated continuously, free of bugs and keep all the support on your site. Everything you thought you knew about WordPress Support Plugins is going to change, with the intro of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every entrepreneur or anyone running their personal internet business knows having extraordinary customer service is amongst the keys to success. If you re able to keep your customers happy before, during and after the transaction, there’s a high chance they shall return.
Here I’m going to provide you with a quick examination about Support Dynamo and how it can help you run your online business.
Support Dynamo allows you to provide that high valuable customer service to all of your customers/visitors directly from within your WordPress admin area – no 3rd party scripts or linking. An entire Manage Customer Transactions WordPress system runs from within your website or Blog, on your own server with all the power of WordPress at its disposal.
There have also been a couple of attempts at building a 100% true Manage Customer Transactions WordPress before and several of those other Plugins still are available today however the biggest issue with all of them is the fact that they are old and do not get updated. Updates are vital. Naturally the only way to keep up with the most current WordPress updated is through Plugin updates. Many times not updating your Plugins can show bugs or cause conflicts with some of the newer or innovative Plugins.
By no means is this a concern with Support Dynamo as the Plugin is consistently updated to help keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly working to improve, update and their Plugin. Their mission is to give their Manage Customer Transactions WordPress system users the very best 100% self hosted WordPress Support & Ticket System Plugin available today.
After you install and activate Support Dynamo, there isn’t that much configuration required and it will function correctly straight out of the box. Among the list of the aspects that helps to make Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is the Ticket Management screen and will soon be your most visited screens within your WordPress admin area. From here, you will see all of your current open tickets and choose to search through answered and closed support tickets.
There are also a few useful filters to let you view by topic or by author. This allows you to give precise, fast and simple support to your customers with the Quick View feature. The Quick View feature will be in the drop down section that displays the support request as well as a text area with the whole ticket conversation for you to read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you can create,edit and delete all from the settings page. These are generally perfect for a quick reply to some of those common questions you could possibly face and something offered in all of the high dollar Customer Care Systems.
The CIM (Customer Interaction Manager) is on par with most of the very expensive systems which can be hard to learn and are generally not developed to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM gives you the ability to understand your visitors in a brand-new way. Don’t just support your customers, get to know them! While running Support Dynamo’s CIM, you will communicate with your visitors and visitors utilizing a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you operate the Customer Value Calculator as well as a host of additional features. Implement the User Data Card to learn a bit more information on whom you’re supporting, this insures you provide a higher-level of support but it might also help you discover your next big partner is actually a current customer. The Manage Customer Transactions WordPress completes the loop by auto contacting those who have opened a support ticket to collect Comments from customers and testimonials. This whole process is automated and you might discover gaps in the quality of your service and start to get those relatively powerful testimonials. Use this information to improve your internet site or roll out additional products and services in accordance to actual customer opinions.
Another excellent bonus of Support Dynamo is there is no need to paste any code snippets or short codes. The moment you activate Support Dynamo, it automatically creates a support page along with the Customer service Portal pre-embedded on the page. The Customer Support Portal also features a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors will see on the Support Portal page the power to browse your Knowledge Base, instantly see how many “Open” and “Closed” support tickets they have or generate a new support ticket.
When you are not utilizing the Private Support Option, the “Create a new ticket” form will have a built-in spam protection to guarantee your support system won’t get spammed. Also included is a welcome text box that may be edited in the settings to modify your visitors greeting when they get into your Customer Support Portal.
But this is not the only way your clients can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And due to the Customer Interaction Manager, Support Dynamo will show you if these emailed tickets are from an existing customer and also their current Customer Value.
Non-Customers are going to have a temporary account auto created and you’ll see a “Temp” stamp included with their ticket so you know this is a new “promising” customer. In the event they turn into a customer, Support Dynamo will append all of their previous tickets to their account. You could add in multiple email accounts to pull support requests from multiple email sources. This is great for people who prefer to have 1 centralized support hub to handle all the necessary support for all of their websites all from ONE site or domain.
If you receive a common question, Support Dynamo means that you can quickly convert a copy of the ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage as well as maintain a comprehensive Knowledge Base within the Customer Support Portal. Hosting a Knowledge Base is a fantastic addition to any site and can help lower your support time if visitors discover exactly what want without the need to submit a support ticket.
When using the KMS you can quickly transform tickets to any Knowledge Base topic or article whenever you notice the same question continues to be asked time and again. This is done with just one click inside the Ticket Options Meta Box. With one click you’ll clone the question within the ticket and launch up a new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or provide a thorough answer and post.
The items we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a Manage Customer Transactions WordPress. There are quite a few more simple and powerful capabilities like ticket and individual notes, computer bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and even more! Visit for yourself truly how powerful Support Dynamo actually is, and see the way it will help you simplify your customer support system.
Don’t just support your customers, get to know them using Support Dynamo, THE WordPress Support Plugin.