ZenDesk WordPress were difficult to discover, especially ones that are updated continuously, free of bugs and will keep all the support on your own own site. Everything you thought you knew about WordPress Support Plugins is getting ready to change, with the review of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every webmaster or anyone running their own business online knows having exceptional customer service is one of the keys to success. Whenever you can keep your customers happy before, during and after the transaction, there’s a high chance they shall return.
Here I am going to give you a quick report about Support Dynamo and how it can make it easier to run your online business.
Support Dynamo gives you the ability to provide that top quality customer service to your customers/visitors directly from inside your WordPress admin area – no 3rd party scripts or linking. An entire ZenDesk WordPress runs from within your internet site, on your server with all the power of WordPress at its disposal.
There have been a couple of attempts at building a 100% true ZenDesk WordPress before and several of those other Plugins are still available today however the biggest issue with every one of them is they are old and do not get updated. Updates are vital. Of course the only way to keep up with the latest WordPress updated is through Plugin updates. Sometimes not updating your Plugins can show bugs or cause conflicts with some of the newer or cutting edge Plugins.
By no means is this a problem with Support Dynamo due to the fact the Plugin is constantly updated to keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly attempting to improve, update and their Plugin. Their mission is to give their ZenDesk WordPress users the finest 100% self hosted WordPress Support & Ticket System Plugin that you could buy.
After you install and activate Support Dynamo, there isn’t that much configuration required and it will function correctly straight out of the box. Among the list of the aspects that makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is called the Ticket Management screen and will soon be perhaps one of the most visited screens inside your WordPress admin area. From here, you will see all of your current open tickets and choose to look through answered and closed support tickets.
There have also a few useful filters to let you view by topic or by author. This allows you to give accurate, quick and simple support to all of your customers with the Quick View feature. The Quick View feature will be in the drop down section that reveals the support request as well as a text area with the whole ticket conversation that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response that you can create,edit and delete all from the settings page. These are an excellent option for a quick reply to all of those common questions you might face and something present in all the high dollar Customer Service Systems.
The CIM (Customer Interaction Manager) is on par with the majority of the higher priced systems that are hard to learn and usually are not intended to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM means that you can connect to your customers in a brand-new way. Don’t just support your visitors, know them! While running Support Dynamo’s CIM, you will interact with your clients and visitors using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to operate the Customer Value Calculator and a host of other functions. Implement the User Data Card to discover a little more about whom you’re supporting, this insures you provide a higher-level of support but it might also make it easier to discover your next big partner happens to be current customer. The ZenDesk WordPress completes the loop by auto contacting those who have opened a support ticket to collect Customer Feedback and testimonials. This complete process is automated and you’ll discover gaps in the quality of your service and start to get those oh so powerful testimonials. Use this information to improve your internet site or roll out additional products and services based around actual customer feedback.
Another great bonus of Support Dynamo is there is no need to paste any code snippets or short codes. The moment you activate Support Dynamo, it will automatically create support page along with the Customer are Portal pre-embedded on the page. The Customer Support Portal also comes with a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal web page the power to browse your Knowledge Base, immediately see how many “Open” and “Closed” support tickets they’ve or open a new support ticket.
When you are not utilizing the Private Support Option, the “Create a new ticket” form is included with a built-in spam protection to make certain your support system won’t get spammed. There’s also a welcome text box that can easily be edited in the settings to personalize your visitors greeting once they enter into your Customer Support Portal.
But this is probably not the only way your web visitors can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo will tell you if these emailed tickets came from an existing customer and also their current Customer Value.
Non-Customers will have a temporary account auto generated and you’ll see a “Temp” stamp included with their ticket so you are aware that this is a new “promising” customer. When they turn into a customer, Support Dynamo will append all their previous tickets to their account. You can add in multiple email accounts to pull support requests from multiple email sources. This happens to be an excellent option for individuals who need to have 1 centralized support hub to manage all the support for all of their websites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo means that you can quickly convert a duplicate of the ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage and maintain a complete Knowledge Base in the Customer Support Portal. Having a Knowledge Base is a fantastic addition to any site which can help lower your support time if visitors are able to find whatever they want while avoiding having to submit a support ticket.
When using the KMS you can easily convert tickets to a Knowledge Base topic or article after you recognize the same question continues to be asked over and over again. This is done with just one click inside the Ticket Options Meta Box. With one click you’ll copy the ticket in the ticket and launch up a brand new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or supply a complete answer and post.
The items we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a ZenDesk WordPress. There are many more simple as well as amazing capabilities as ticket and customer notes, bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and many more! Go see for yourself truly how amazing Support Dynamo is, and see the way it will let you improve your customer support operation.
Don’t just support your customers, understand them with Support Dynamo, THE WordPress Support Plugin.