WPST – Advanced WordPress Ticket System Plugins were hard to come by, especially ones that are updated continuously, free of bugs and keep all the support on your own own site. Everything you thought you knew about WordPress Support Plugins is going to change, with the introduction of Support Dynamo – a WordPress Ticket System Plugin with the use of a Customer Interaction Manager.
Every webmaster or anyone running their personal internet business knows having exceptional customer support is one of the keys to becoming successful. Provided you can keep your customers happy before, during and after the transaction, there’s a high chance they’re going to return.
Here I’m going to give you a quick hands on analysis about Support Dynamo and how it can help you run your online business.
Support Dynamo lets you provide that high valuable customer service to your customers/visitors directly from inside of your WordPress admin area – no 3rd party scripts or linking. The entire WPST – Advanced WordPress Ticket System Plugin runs from within your web page, on your own server with the power of WordPress at its disposal.
There have been a couple of attempts at building a 100% true WPST – Advanced WordPress Ticket System Plugin before and several of those other Plugins still are on the market today however the common problem with every one of them is the fact that they are old and don’t get updated. Updates are vital. Naturally the only way to keep up with the latest WordPress updated is through Plugin updates. Oftentimes not updating your Plugins can show bugs or cause conflicts with many of the more sophisticated or innovative Plugins.
This is not a problem regarding Support Dynamo as the Plugin is continually updated to keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly working to improve, update and their Plugin. Their mission is to give their WPST – Advanced WordPress Ticket System Plugin users the most impressive 100% self hosted WordPress Support & Ticket System Plugin that you could buy.
After you install and activate Support Dynamo, there isn’t a great deal of configuration required and it’ll function correctly straight out of the box. A couple of the aspects which makes Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is called the Ticket Management screen and will soon be your most visited screens inside of your WordPress admin area. From here, you can see all of your current open tickets and choose to browse through answered and closed support tickets.
There are also some handy filters to let you browse by topic or by author. This lets you give accurate, easy to understand support to all of your customers with the Quick View feature. The Quick View feature will be in the drop down section that displays the support request as well as a text area with the entire ticket conversation for you to read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response which you’ll be able to create,edit and delete all from the settings page. You will see these are best for an immediate reply to all of those common questions you may face and something present in all of the high dollar Client Management Systems.
The CIM (Customer Interaction Manager) is on par with most of the very more costly systems that have been shown to be hard to learn and of course are not intended to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM gives you the ability to interact with your prospects in a completely new way. Don’t just support your visitors, get to know them! When using Support Dynamo’s CIM, you will communicate with your web visitors and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins will let you operate the Customer Value Calculator as well as a host of additional features. Utilize the User Data Card to learn a bit more information on whom you’re supporting, this insures you provide a higher-level of support however it may also make it easier to discover your next big partner is actually a current customer. The WPST – Advanced WordPress Ticket System Plugin completes the loop by auto contacting anyone who has opened a support ticket to collect Customer Feedback and testimonials. This entire process is automated and you may discover gaps in the quality of your service and start to get those rather powerful testimonials. Use this information to improve your site or roll out additional products and services based on actual customer feedback.
Another effective bonus of Support Dynamo is there is no need to paste any code snippets or short codes. As soon as you activate Support Dynamo, it automatically creates a support page with the Customer service Portal pre-embedded on the page. The Customer Support Portal also comes with a default style, but advanced users can edit this using CSS. If you’re using the Knowledge Management System (Knowledge Base), visitors are going to see on the Support Portal web page the ability to browse your Knowledge Base, quickly see how many “Open” and “Closed” support tickets they have or generate a new support ticket.
When you are not using the Private Support Option, the “Create a new ticket” form comes with a built-in spam protection to make certain your support system won’t get spammed. Also included is a welcome text box that may be edited in the settings to custom-fit your visitors greeting once they enter into your Customer Support Portal.
But this is probably not the only way your web visitors can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And because of the Customer Interaction Manager, Support Dynamo will show you if these emailed tickets are from an existing customer as well as their current Customer Value.
Non-Customers are going to have a temporary account auto generated and you’ll see a “Temp” stamp included with their ticket so you know this is a new “promising” customer. Once they turn into a customer, Support Dynamo will append each one of their prior tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This is great for those who need to have 1 centralized support hub to manage all the support for all of their sites all from ONE site or domain.
If you receive a common question, Support Dynamo means that you can quickly convert a copy of the particular ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage and maintain a comprehensive Knowledge Base in the Customer Support Portal. Having a Knowledge Base is a wonderful addition to any site and can help your support time if visitors discover exactly what want without the need to submit a support ticket.
In the KMS you can quickly transform tickets to a Knowledge Base topic or article after you notice the same question is being asked over and over again. This is completed with a single click inside the Ticket Options Meta Box. With one click you’ll clone the ticket within the ticket and open up a whole new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or supply a thorough answer and post.
The items we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a WPST – Advanced WordPress Ticket System Plugin. There are a lot of more small and robust features like ticket and customer notes, bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and a lot more! Go see for yourself really how great Support Dynamo is, and find out the way it will let you streamline your customer support system.
Please don’t just support your customers, get to know them with Support Dynamo, THE WordPress Support Plugin.