WordPress Trouble Ticket were difficult to find, especially ones that are updated regularly, free of bugs and will keep all the support on your own own site. All the things you thought you knew about WordPress Support Plugins is going to change, with the introduction of Support Dynamo – a WordPress Ticket System Plugin with the use of a Customer Interaction Manager.
Every entrepreneur or anyone running their personal online business knows having extraordinary customer service is one of the keys to success. Whenever you can keep your customers happy before, during and after the transaction, there’s a high chance they’re going to return.
Here I am going to provide you with a quick examination about Support Dynamo and how it can help you run your online business.
Support Dynamo lets you provide that high quality customer service to all of your customers/visitors directly from within your WordPress admin area – no 3rd party scripts or linking. The entire WordPress Trouble Ticket runs from within your online site, on your server with the power of WordPress at its disposal.
There have been a number of attempts at designing a 100% true WordPress Trouble Ticket before while some of those other Plugins still are on the market today still the common issue with all of them is they are old and do not get updated. Updates are vital. The only way to keep up with the latest WordPress updated is through Plugin updates. Not to mention not updating your Plugins can show bugs or cause conflicts with some of the more modern or cutting edge Plugins.
By no means is this an issue with Support Dynamo due to the fact the Plugin is continually updated to help keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly working to improve, update and their Plugin. Their mission is to give their WordPress Trouble Ticket users the easiest 100% self hosted WordPress Support & Ticket System Plugin currently available.
After you install and activate Support Dynamo, there is not that much configuration required and it’ll function correctly straight out of the box. A couple of the aspects that helps to make Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is called the Ticket Management screen and is going to be one of the most visited screens inside of your WordPress admin area. From here, you can see all your current open tickets and choose to browse through answered and closed support tickets.
There are also some helpful filters to let you browse by topic or by author. This allows you to give precise, appropriate support to any and all of your customers with the Quick View feature. The Quick View feature will be in the drop down section that displays the support request and a text area with the entire ticket conversation that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response that you can create,edit and delete all from the settings page. These are just the thing for an immediate reply to all those common questions you might face and something present in so many high dollar Customer Support Systems.
The CIM (Customer Interaction Manager) is on par with the majority of the high priced systems that will be hard to learn and are not intended to integrate with WordPress – with a WordPress Support Ticket System. The CIM allows you to communicate with your prospects in a brand-new way. Don’t just support your clients, understand them! While using Support Dynamo’s CIM, you will communicate with your clients and visitors using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins will let you operate the Customer Value Calculator and a host of other features. Implement the User Data Card to learn a little bit more information on whom you’re supporting, this insures you provide a higher level of support but it can also help you discover your next big partner is actually a current customer. The WordPress Trouble Ticket completes the loop by auto contacting anyone who has opened a support ticket to collect Comments from customers and testimonials. This whole process is automated and you might discover gaps in the quality of your service and acquire those relatively powerful testimonials. Use this information to improve your site or roll out additional products and services based around actual customer feedback.
Yet another bonus of Support Dynamo is there is no need to paste any code snippets or short codes. The moment you activate Support Dynamo, it automatically creates a support page along with the Customer Support Portal pre-embedded on the page. The Customer Support Portal also has a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors will see on the Support Portal page the ability to browse your Knowledge Base, quickly see how many “Open” and “Closed” support tickets they’ve or create a new support ticket.
If you are not utilizing the Private Support Option, the “Create a new ticket” form is equipped with a built-in spam protection to make certain your support system doesn’t get spammed. There is also a welcome text box that can easily be edited in the settings to customize your visitors greeting if they enter your Customer Support Portal.
But this would not be the only way your web visitors can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo will tell you if these emailed tickets came from an existing customer and also their current Customer Value.
Non-Customers are going to have a temporary account auto generated and you’ll see a “Temp” stamp added with their ticket so you know this is a new “potential” customer. Once they become a customer, Support Dynamo will append all their prior tickets to their account. It’s possible to add in multiple email accounts to pull support requests from multiple email sources. This is ideal for those who prefer to have 1 centralized support hub to deal with all the support for all of their sites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo means that you can quickly convert a copy of the ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage as well as maintain a complete Knowledge Base in the Customer Support Portal. Owning a Knowledge Base is a powerful addition to any site which can help your support time if visitors are able to find whatever they want while avoiding having to submit a support ticket.
When using the KMS you can quickly change over tickets to a Knowledge Base topic or article after you recognize the same question has been asked over and over again. This is completed with just one click inside the Ticket Options Meta Box. With one click you’ll clone the ticket within the ticket and launch up a brand new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or provide a complete answer and post.
What we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a WordPress Trouble Ticket. There are many more small and amazing options as ticket and individual notes, bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and more! Visit for yourself really how powerful Support Dynamo actually is, and find out how it may help simplify your customer support operation.
Please don’t just support your customers, understand them with Support Dynamo, THE WordPress Support Plugin.