Free WordPress Ticket Systems were impossible to find, especially ones that are updated regularly, free of bugs and keep all the support on your site. All the things you thought you knew about WordPress Support Plugins is getting ready to change, with the review of Support Dynamo – a WordPress Ticket System Plugin utilizing a Customer Interaction Manager.
Every internet marketer or anyone running their personal business online knows having exceptional customer support is one of the keys to becoming successful. If you can keep your customers happy before, during and after the transaction, there’s a high chance they’re going to return.
Here I’m going to give you a quick report about Support Dynamo and how it can make it easier to run your online business.
Support Dynamo allows you to provide that high quality customer service to all of your customers/visitors straight from inside your WordPress admin area – no 3rd party scripts or linking. An entire WordPress Ticket System Free runs from within your online site, on your server with the power of WordPress at its disposal.
There have been a few attempts at developing a 100% true WordPress Ticket System Free before while some of those other Plugins are still available today but the most common problem with all of them is that they are old and don’t get updated. Updates are vital. Of course the only way to keep on top of the most current WordPress updated is through Plugin updates. Sometimes not updating your Plugins can show bugs or cause conflicts with some of the latest or cutting edge Plugins.
This is not an issue with Support Dynamo mainly because the Plugin is consistently updated to help keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly looking for a way to improve, update and their Plugin. Their mission is to give their WordPress Ticket System Free users the easiest 100% self hosted WordPress Support & Ticket System Plugin now available.
After you install and activate Support Dynamo, there is not a great deal of configuration required and it will function correctly straight out of the box. One of the many aspects that helps to make Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is called the Ticket Management screen and will soon be perhaps one of the most visited screens inside of your WordPress admin area. From here, you will see all of your current open tickets and choose to look through answered and closed support tickets.
There are also a few useful filters to let you view by topic or by author. This allows you to give accurate, appropriate support to all of your customers with the Quick View feature. The Quick View feature is in a drop down section that reveals the support request and a text area with the whole ticket conversation for you to read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you could create,edit and delete all from the settings page. These would be best for a fast reply to all those common questions you might face and something contained in most of the high dollar Customer Care Systems.
The CIM (Customer Interaction Manager) is on par with most of the higher priced systems that will be hard to learn and are generally not made to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM gives you the ability to interact with your customers in a brand new way. Don’t just support your clients, know them! While using Support Dynamo’s CIM, you will interact with your web visitors and visitors using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you use the Customer Value Calculator as well as a host of additional features. Utilize the User Data Card to discover a little more information on whom you’re supporting, this insures you provide a higher-level of support but it may also help you discover the next big partner is actually a current customer. The WordPress Ticket System Free completes the loop by auto contacting anyone who has opened a support ticket to collect Customer Feedback and testimonials. This whole process is automated and you might discover gaps in the quality of your service and start to get those rather powerful testimonials. Use this information to improve your internet site or roll out additional products and services in accordance to actual comments from customers.
Yet another bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. As soon as you activate Support Dynamo, it automatically creates a support page along with the Customer service Portal pre-embedded on the page. The Customer Support Portal also comes with a default style, but advanced users can edit this using CSS. If you’re using the Knowledge Management System (Knowledge Base), visitors are going to see on the Support Portal page the power to browse your Knowledge Base, instantly see how many “Open” and “Closed” support tickets they’ve or open a new support ticket.
If you’re not utilizing the Private Support Option, the “Create a new ticket” form is equipped with a built-in spam protection to ensure your support system does not get spammed. Also included is a welcome text box that can easily be edited in the settings to custom-fit your visitors greeting once they enter into your Customer Support Portal.
However this is certainly not the only way your clients can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And due to the Customer Interaction Manager, Support Dynamo will show you if these emailed tickets are written by an existing customer as well as their current Customer Value.
Non-Customers are going to have a temporary account auto generated and you’ll see a “Temp” stamp built-in with their ticket so you are aware that this is a new “potential” customer. When they become a customer, Support Dynamo will append all their prior tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This is best for individuals who need to have 1 centralized support hub to handle most of the support for all of their websites all from ONE site or domain.
If you receive a common question, Support Dynamo lets you quickly convert a duplicate of the particular ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage and maintain a complete Knowledge Base within the Customer Support Portal. Owning a Knowledge Base is a fantastic addition to any site and can help lower your support time if visitors can find whatever they want without the need to submit a support ticket.
With the KMS you can quickly transform tickets to a Knowledge Base topic or article once you recognize the same question is being asked over and over again. This is done with a single click inside the Ticket Options Meta Box. With one click you’ll copy the question within the ticket and open up a whole new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or provide a detailed answer and post.
What we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a WordPress Ticket System Free. There are a lot of more little and powerful capabilities like ticket and customer notes, computer bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards plus much more! Go see for yourself really how awesome Support Dynamo is, to see the way it will help you simplify your customer support process.
Please don’t just support your customers, get to know them using Support Dynamo, THE WordPress Support Plugin.