WordPress Ticket Sales were impossible to discover, especially ones that have been updated continuously, free of bugs and will keep all the support on your site. Whatever you thought you knew about WordPress Support Plugins is getting ready to change, with the review of Support Dynamo – a WordPress Ticket System Plugin utilizing a Customer Interaction Manager.
Every web-preneur or anyone running their personal internet business knows having fantastic customer support is thought to be one of the keys to success. If you re able to keep your customers happy before, during and after the transaction, there’s a high chance they’re going to return.
Here I am going to give you a quick examination about Support Dynamo and how it can help you run your online business.
Support Dynamo gives you the ability to provide that high quality customer service to all of your customers/visitors straight from inside of your WordPress admin area – no 3rd party scripts or linking. An entire WordPress Ticket Sales runs from within your site, on your server with the power of WordPress at its disposal.
There have been a couple of attempts at building a 100% true WordPress Ticket Sales before while some of those other Plugins remain on the market today however the common problem with every one of them is the fact that they are old and do not get updated. Updates are vital. Naturally the only way to keep up with the most current WordPress updated is through Plugin updates. Oftentimes not updating your Plugins can show bugs or cause conflicts with many of of the more sophisticated or cutting edge Plugins.
This is not an issue with Support Dynamo due to the fact the Plugin is consistently updated to help keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly attempting to improve, update and better their Plugin. Their mission is to give their WordPress Ticket Sales users the best possible 100% self hosted WordPress Support & Ticket System Plugin that you could buy.
After you install and activate Support Dynamo, there isn’t that much configuration required and it’ll function correctly straight out of the box. A couple of the aspects that helps to make Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is called the Ticket Management screen and is going to be your most visited screens inside your WordPress admin area. From here, you can see all of your current open tickets and choose to browse through answered and closed support tickets.
There are also a few helpful filters to let you browse by topic or by author. This allows you to give accurate, quick and simple support to any and all of your customers with the Quick View feature. The Quick View feature will be in the drop down section that displays the support request and a text area with the entire ticket conversation so that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you could create,edit and delete all from the settings page. You will see these are just the thing for an instant reply to all the common questions you could possibly face and something present in so many high dollar Client Management Systems.
The CIM (Customer Interaction Manager) is on par with the majority of the more costly systems which are more difficult to learn and are not created to integrate with WordPress – with a WordPress Support Ticket System. The CIM lets you communicate with your prospects in a brand-new way. Don’t just support your clients, understand them! While running Support Dynamo’s CIM, you will communicate with your customers and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to operate the Customer Value Calculator as well as a host of other functions. Utilize the User Data Card to discover a bit more about whom you’re supporting, this insures you provide a higher-level of support however it may also make it easier to discover your next big partner happens to be current customer. The WordPress Ticket Sales completes the loop by auto contacting those who have opened a support ticket to collect Customer comments and testimonials. This entire process is automated and you could discover gaps in the quality of your service and get those relatively powerful testimonials. Use this information to improve your internet site or roll out additional products and services based upon actual comments from customers.
Another excellent bonus of Support Dynamo is there is no need to paste any code snippets or short codes. The moment you activate Support Dynamo, it will automatically create support page with the Customer service Portal pre-embedded on the page. The Customer Support Portal also features a default style, but advanced users can edit this using CSS. If you’re using the Knowledge Management System (Knowledge Base), visitors will see on the Support Portal page the ability to browse your Knowledge Base, quickly see how many “Open” and “Closed” support tickets they’ve or open a new support ticket.
If you’re not using the Private Support Option, the “Create a new ticket” form is equipped with a built-in spam protection to guarantee your support system will not get spammed. There is also a welcome text box which can be edited in the settings to personalize your visitors greeting once they enter into your Customer Support Portal.
However this is not the only way your visitors can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And due to the Customer Interaction Manager, Support Dynamo knows if these emailed tickets are from an existing customer and also their current Customer Value.
Non-Customers will have a temporary account auto created and you’ll see a “Temp” stamp built-in with their ticket so you know this is a new “promising” customer. When they become a customer, Support Dynamo will append every one of their previous tickets to their account. You could add in multiple email accounts to pull support requests from multiple email sources. This happens to be perfect for those who prefer to have 1 centralized support hub to manage all the support for all of their sites all from ONE site or domain.
If you receive a common question, Support Dynamo allows you to quickly convert a duplicate of their ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS allows you to create, manage and maintain a complete Knowledge Base within the Customer Support Portal. Hosting a Knowledge Base is a great addition to any site and can help lower your support time if visitors can find exactly what want while avoiding having to submit a support ticket.
With the KMS you can instantly convert tickets to any Knowledge Base topic or article when you recognize the same question continues to be asked over and over. This is completed with a single click inside the Ticket Options Meta Box. With one click you’ll clone the ticket in the ticket and open up a brand new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or supply a comprehensive answer and post.
What we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a WordPress Ticket Sales. There are a lot of more simple and robust options for example ticket and individual notes, bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards etc! Visit for yourself truly how powerful Support Dynamo actually is, to see the way it will let you simplify your customer support operation.
Don’t just support your customers, understand them through Support Dynamo, THE WordPress Support Plugin.