WordPress Technical Support systems were impossible to find, especially ones that have been updated continuously, free of bugs and will keep all the support on your site. All the things you thought you knew about WordPress Support Plugins is about to change, with the intro of Support Dynamo – a WordPress Ticket System Plugin utilizing a Customer Interaction Manager.
Every entrepreneur or anyone running their very own online business knows having fantastic customer service is one of the keys to becoming successful. If you can keep your customers happy before, during and after the transaction, there’s a high chance these will return.
Here I will provide you with a quick report about Support Dynamo how it may make it easier to run your online business.
Support Dynamo lets you provide that top valuable customer service to all of your customers/visitors straight from within your WordPress admin area – no 3rd party scripts or linking. The whole WordPress Technical Support runs from within your internet site, on your server with all the power of WordPress at its disposal.
There have been a number of attempts at making a 100% true WordPress Technical Support before while some of those other Plugins are still on the market today but the common problem with all of them is they are old and no longer get updated. Updates are vital. Of course the only way to keep on top of the latest WordPress updated is through Plugin updates. Not to mention not updating your Plugins can show bugs or cause conflicts with many of the more sophisticated or innovative Plugins.
This is not a concern with Support Dynamo as the Plugin is continually updated to help keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly working to improve, update and better their Plugin. Their mission is to give their WordPress Technical Support users the best possible 100% self hosted WordPress Support & Ticket System Plugin on the market today.
As soon as you install and activate Support Dynamo, there isn’t a great deal of configuration required and it should function correctly straight out of the box. One of the aspects that helps to make Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is called the Ticket Management screen and is going to be perhaps one of the most visited screens inside your WordPress admin area. From here, you can see all of your current open tickets and choose to search through answered and closed support tickets.
There are also some handy filters to let you view by topic or by author. This lets you give precise, appropriate support to all of your customers with the Quick View feature. The Quick View feature is in a drop down section that displays the support request and a text area with the entire ticket conversation for you to read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you could create,edit and delete all from the settings page. These are generally just the thing for a quick reply to some of those common questions you may face and something sold in most of the high dollar Customer Care Systems.
The CIM (Customer Interaction Manager) is on par with the majority of the higher priced systems which can be hard to learn and usually are not created to integrate with WordPress – with a WordPress Support Ticket System. The CIM allows you to understand your visitors in a completely new way. Don’t just support your prospects, know them! When using Support Dynamo’s CIM, you will connect to your customers and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you use the Customer Value Calculator and a host of other features. Utilize the User Data Card to learn a little bit more about whom you’re supporting, this insures you provide a higher-level of support but it could help you discover the next big partner is actually a current customer. The WordPress Technical Support completes the loop by auto contacting anyone who has opened a support ticket to collect Customer Feedback and testimonials. This entire process is automated and you could discover gaps in the quality of your service and acquire those rather powerful testimonials. Use this information to improve your internet site or roll out additional products and services based upon actual comments from customers.
Another great bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. As soon as you activate Support Dynamo, it automatically creates a support page along with the Customer are Portal pre-embedded on the page. The Customer Support Portal also comes with a default style, but advanced users can edit this using CSS. If you’re using the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal page the chance to browse your Knowledge Base, instantly see how many “Open” and “Closed” support tickets they’ve or open a new support ticket.
If you are not utilizing the Private Support Option, the “Create a new ticket” form is equipped with a built-in spam protection to ensure your support system doesn’t get spammed. Also included is a welcome text box which can be edited in the settings to personalize your visitors greeting if they enter your Customer Support Portal.
But this is certainly not the only way your visitors can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo will show you if these emailed tickets came from an existing customer as well as their current Customer Value.
Non-Customers are going to have a temporary account auto created and you’ll see a “Temp” stamp added with their ticket so you know this is a new “potential” customer. In the event they turn into a customer, Support Dynamo will append each one of their prior tickets to their account. You could add in multiple email accounts to pull support requests from multiple email sources. This is perfect for when you want to have 1 centralized support hub to manage all the support for all of their sites all from ONE site or domain.
If you receive a common question, Support Dynamo allows you to quickly convert a duplicate of their ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage and maintain a complete Knowledge Base through the Customer Support Portal. Owning a Knowledge Base is an awesome addition to any site which can help your support time if visitors can find whatever they want while avoiding having to submit a support ticket.
In the KMS you can instantly convert tickets to a Knowledge Base topic or article whenever you notice the same question continues to be asked again and again. This is done with a single click inside the Ticket Options Meta Box. With one click you’ll copy the ticket in the ticket and launch up a whole new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or provide a thorough answer and post.
What we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a WordPress Technical Support. There are quite a few more simple and powerful options like ticket and individual notes, bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards etc! Visit for yourself really how great Support Dynamo actually is, and see the way it may help streamline your customer support process.
Please don’t just support your customers, understand them using Support Dynamo, THE WordPress Support Plugin.