WordPress Technical Support Plugins were impossible to find, especially ones that are updated regularly, free of bugs and will keep all the support on your site. Whatever you thought you knew about WordPress Support Plugins is getting ready to change, with the introduction of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every webmaster or anyone running their very own online business knows having fantastic customer service can be one of the keys to becoming successful. Provided you can keep your customers happy before, during and after the transaction, there’s a high chance they will return.
Here I’m going to give you a quick hands on analysis about Support Dynamo how it may make it easier to run your online business.
Support Dynamo gives you the ability to provide that top valuable customer service to your customers/visitors straight from within your WordPress admin area – no 3rd party scripts or linking. The entire WordPress Technical Support Plugin runs from within your online site, on your own server with the power of WordPress at its disposal.
There have been a few attempts at developing a 100% true WordPress Technical Support Plugin before while some of those other Plugins are still on the market today but the most common problem with all of them is that they are old and don’t get updated. Updates are vital. Naturally the only way to keep up with current WordPress updated is through Plugin updates. Not to mention not updating your Plugins can show bugs or cause conflicts with many of the newer or innovative Plugins.
This is not an issue with Support Dynamo mainly because the Plugin is constantly updated to keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly attempting to improve, update and their Plugin. Their mission is to give their WordPress Technical Support Plugin users the absolute best 100% self hosted WordPress Support & Ticket System Plugin now available.
After you install and activate Support Dynamo, there isn’t a great deal of configuration required and it will function correctly straight out of the box. One of the many aspects that helps to make Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is the Ticket Management screen and is going to be one of the most visited screens within your WordPress admin area. From here, you will see all your current open tickets and choose to look through answered and closed support tickets.
There are also some useful filters to let you view by topic or by author. This allows you to give accurate, fast and simple support to any and all of your customers with the Quick View feature. The Quick View feature is in a drop down section that reveals the support request as well as a text area with the whole ticket conversation that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you’ll be able to create,edit and delete all from the settings page. You will see these are best for an instant reply to all of those common questions you might face and something sold in most of the high dollar Customer Support Systems.
The CIM (Customer Interaction Manager) is on par with the majority of the very more costly systems that end up being a pain to learn and are generally not developed to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM gives you the ability to communicate with your web visitors in a brand new way. Don’t just support your visitors, understand them! When using Support Dynamo’s CIM, you will communicate with your web visitors and visitors utilizing a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you use the Customer Value Calculator as well as a host of other features. Use the User Data Card to learn a little more about whom you’re supporting, this insures you provide a higher-level of support however it could make it easier to discover your next big partner is actually a current customer. The WordPress Technical Support Plugin completes the loop by auto contacting those who have opened a support ticket to collect Customer Feedback and testimonials. This complete process is automated and you might discover gaps in the quality of your service and acquire those relatively powerful testimonials. Use this information to improve your internet site or roll out additional products and services based around actual comments from customers.
Yet another bonus of Support Dynamo is there is no need to paste any code snippets or short codes. The moment you activate Support Dynamo, it will automatically create support page along with the Customer are Portal pre-embedded on the page. The Customer Support Portal also comes with a default style, but advanced users can edit this using CSS. If you’re using the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal page a chance to browse your Knowledge Base, quickly see how many “Open” and “Closed” support tickets they have or create a new support ticket.
If you are not utilizing the Private Support Option, the “Create a new ticket” form is included with a built-in spam protection to ensure your support system will not get spammed. There’s also a welcome text box that can be edited in the settings to personalize your visitors greeting if they get into your Customer Support Portal.
But this would not be the only way your visitors can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And due to the Customer Interaction Manager, Support Dynamo will tell you if these emailed tickets are written by an existing customer and their current Customer Value.
Non-Customers are going to have a temporary account auto created and you’ll see a “Temp” stamp included with their ticket so you know this is a new “promising” customer. When they become a customer, Support Dynamo will append each one of their previous tickets to their account. You could add in multiple email accounts to pull support requests from multiple email sources. This happens to be perfect for when you need to have 1 centralized support hub to handle all the necessary support for all of their sites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo allows you to quickly convert a duplicate of the ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage as well as maintain a complete Knowledge Base within the Customer Support Portal. Having a Knowledge Base is a wonderful addition to any site and can help lower your support time if visitors can discover the things they want without the need to submit a support ticket.
In the KMS you can easily transform tickets to any Knowledge Base topic or article whenever you recognize the same question has been asked repeatedly. This is completed with just one click inside the Ticket Options Meta Box. With one click you’ll clone the question in the ticket and launch up a new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or supply a complete answer and post.
The items we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a WordPress Technical Support Plugin. There are many more little and amazing options as ticket and user notes, bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and more! Visit for yourself really how amazing Support Dynamo actually is, and find out how it may help simplify your customer support process.
Don’t just support your customers, understand them using Support Dynamo, THE WordPress Support Plugin.