WordPress Support Ticket Plugin were impossible to discover, especially ones that have been updated regularly, free of bugs and keep all the support on your site. All the things you thought you knew about WordPress Support Plugins is getting ready to change, with the review of Support Dynamo – a WordPress Ticket System Plugin with the use of a Customer Interaction Manager.
Every website owner or anyone running their own internet business knows having extraordinary customer service is amongst the keys to becoming successful. Whenever you can keep your customers happy before, during and after the transaction, there’s a high chance these will return.
Here I’m going to give you a quick examination about Support Dynamo how it may make it easier to run your online business.
Support Dynamo lets you provide that high valuable customer service to all of your customers/visitors directly from inside of your WordPress admin area – no 3rd party scripts or linking. An entire WordPress Support Ticket Plugin runs from within your website or Blog, on your server with the power of WordPress at its disposal.
There have also been a few attempts at constructing a 100% true WordPress Support Ticket Plugin before and some of those other Plugins still are on the market today still the biggest issue with all of them is that they are old and do not get updated. Updates are vital. Naturally the only way to keep up with the latest WordPress updated is through Plugin updates. Sometimes not updating your Plugins can show bugs or cause conflicts with some of the newer or innovative Plugins.
By no means is this a problem with Support Dynamo as the Plugin is consistently updated to help keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly looking for a way to improve, update and their Plugin. Their mission is to give their WordPress Support Ticket Plugin users the absolute best 100% self hosted WordPress Support & Ticket System Plugin available today.
As soon as you install and activate Support Dynamo, there isn’t a great deal of configuration required and it will function correctly straight out of the box. One of the aspects that makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is the Ticket Management screen and is going to be one of your most visited screens inside your WordPress admin area. From here, you will see all your current open tickets and choose to search through answered and closed support tickets.
There are also a few handy filters to let you view by topic or by author. This allows you to give accurate, quick and simple support to all of your customers with the Quick View feature. The Quick View feature will be in the drop down section that displays the support request and a text area with the whole ticket conversation so that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you could create,edit and delete all from the settings page. These are generally an excellent option for an immediate reply to all those common questions you could possibly face and something present in all of the high dollar Client Management Systems.
The CIM (Customer Interaction Manager) is on par with most of the higher priced systems that end up being hard to learn and usually are not created to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM allows you to communicate with your prospects in a brand new way. Don’t just support your visitors, know them! When using Support Dynamo’s CIM, you will interact with your visitors and visitors using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you use the Customer Value Calculator as well as a host of other features. Use the User Data Card to learn a little bit more information on whom you’re supporting, this insures you provide a higher-level of support but it could make it easier to discover your next big partner is actually a current customer. The WordPress Support Ticket Plugin completes the loop by auto contacting those who have opened a support ticket to collect Customer Feedback and testimonials. This whole process is automated and you’ll discover gaps in the quality of your service and acquire those oh so powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services in accordance to actual comments from customers.
Another great bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. As soon as you activate Support Dynamo, it automatically creates a support page along with the Customer Support Portal pre-embedded on the page. The Customer Support Portal also features a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal web page the power to browse your Knowledge Base, quickly see how many “Open” and “Closed” support tickets they have or generate a new support ticket.
If you are not utilizing the Private Support Option, the “Create a new ticket” form has a built-in spam protection to guarantee your support system doesn’t get spammed. Also included is a welcome text box which can be edited in the settings to personalize your visitors greeting when they enter your Customer Support Portal.
But this is certainly not the only way your web visitors can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And due to the Customer Interaction Manager, Support Dynamo will show you if these emailed tickets are written by an existing customer and their current Customer Value.
Non-Customers are going to have a temporary account auto created and you’ll see a “Temp” stamp built-in with their ticket so you know this is a new “potential” customer. Once they turn into a customer, Support Dynamo will append each one of their prior tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This happens to be an excellent option for people who wish to have 1 centralized support hub to deal with all the necessary support for all of their websites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo means that you can quickly convert a copy of their ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS allows you to create, manage and maintain a complete Knowledge Base within the Customer Support Portal. Owning a Knowledge Base is a great addition to any site and can help lower your support time if visitors can find whatever they want while avoiding having to submit a support ticket.
In the KMS you can quickly convert tickets to any Knowledge Base topic or article whenever you recognize the same question is being asked over and over. This is done with a single click inside the Ticket Options Meta Box. With one click you’ll clone the ticket in the ticket and launch up a brand new Knowledge Base article window with the contents of the ticket pre-loaded for you to edit or provide a comprehensive answer and post.
What we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a WordPress Support Ticket Plugin. There are a lot of more little and robust capabilities as ticket and customer notes, computer bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and many more! Visit for yourself really how powerful Support Dynamo is, and see the way it will let you improve your customer support system.
Please don’t just support your customers, understand them through Support Dynamo, THE WordPress Support Plugin.