WordPress Stats were difficult to discover, especially ones that have been updated regularly, free of bugs and keep all the support on your own own site. Whatever you thought you knew about WordPress Support Plugins is getting ready to change, with the intro of Support Dynamo – a WordPress Ticket System Plugin utilizing a Customer Interaction Manager.
Every webmaster or anyone running their own internet business knows having exceptional customer service can be one of the keys to success. Whenever you can keep your customers happy before, during and after the transaction, there’s a high chance they will return.
Here I’m going to provide you with a quick report about Support Dynamo how it may help you run your online business.
Support Dynamo lets you provide that high valuable customer service to all of your customers/visitors straight from inside your WordPress admin area – no 3rd party scripts or linking. An entire WordPress Stats runs from within your site, on your own server with the power of WordPress at its disposal.
There have also been a couple of attempts at making a 100% true WordPress Stats before and several of those other Plugins are still on the market today but the most common issue with all of them is that they are old and don’t get updated. Updates are vital. Naturally the only way to keep on top of current WordPress updated is through Plugin updates. Not to mention not updating your Plugins can show bugs or cause conflicts with some of the more modern or innovative Plugins.
By no means is this an issue with Support Dynamo mainly because the Plugin is constantly updated to keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly attempting to improve, update and their Plugin. Their mission is to give their WordPress Stats users the easiest 100% self hosted WordPress Support & Ticket System Plugin available today.
As soon as you install and activate Support Dynamo, there isn’t a great deal of configuration required and it’ll function correctly straight out of the box. Among the list of the aspects that helps to make Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is the Ticket Management screen and is going to be one of your most visited screens inside your WordPress admin area. From here, you will see all of your current open tickets and choose to read through answered and closed support tickets.
There are also a few handy filters to let you browse by topic or by author. This lets you give precise, easy to understand support to all of your customers with the Quick View feature. The Quick View feature will be in the drop down section that displays the support request and a text area with the entire ticket conversation for you to read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response that you can create,edit and delete all from the settings page. These tend to be just the thing for an immediate reply to all the common questions you may face and something present in most of the high dollar Customer Support Systems.
The CIM (Customer Interaction Manager) is on par with the majority of the expensive systems that end up being more difficult to learn and are not built to integrate with WordPress – with a WordPress Support Ticket System. The CIM allows you to interact with your visitors in a completely new way. Don’t just support your visitors, know them! When using Support Dynamo’s CIM, you will communicate with your clients and visitors using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins will let you utilize the Customer Value Calculator as well as a host of other features. Use the User Data Card to discover a little more about whom you’re supporting, this insures you provide a higher level of support but it can also help you discover your next big partner is actually a current customer. The WordPress Stats completes the loop by auto contacting those who have opened a support ticket to collect Comments from customers and testimonials. This complete process is automated and you could discover gaps in the quality of your service and start to get those oh so powerful testimonials. Use this information to improve your internet site or roll out additional products and services in accordance to actual customer comments.
Another excellent bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. The moment you activate Support Dynamo, it automatically creates a support page with the Customer are Portal pre-embedded on the page. The Customer Support Portal also has a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors will see on the Support Portal web page the chance to browse your Knowledge Base, immediately see how many “Open” and “Closed” support tickets they’ve or create a new support ticket.
When you are not utilizing the Private Support Option, the “Create a new ticket” form has a built-in spam protection to guarantee your support system doesn’t get spammed. There’s also a welcome text box that may be edited in the settings to customize your visitors greeting when they get into your Customer Support Portal.
However this is probably not the only way your prospects can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo will show you if these emailed tickets are written by an existing customer as well as their current Customer Value.
Non-Customers are going to have a temporary account auto created and you’ll see a “Temp” stamp built-in with their ticket so you are aware that this is a new “promising” customer. In the event they become a customer, Support Dynamo will append all their previous tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This is perfect for those who prefer to have 1 centralized support hub to deal with all the support for all of their sites all from ONE site or domain.
If you receive a common question, Support Dynamo allows you to quickly convert a duplicate of the ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage and maintain a complete Knowledge Base through the Customer Support Portal. Hosting a Knowledge Base is a powerful addition to any site and can help your support time if visitors discover what they want without the need to submit a support ticket.
When using the KMS you can quickly convert tickets to any Knowledge Base topic or article whenever you notice the same question continues to be asked over and over again. This is completed with a single click inside the Ticket Options Meta Box. With one click you’ll clone the question within the ticket and open up a brand new Knowledge Base article window with the contents of the ticket pre-loaded for you to edit or supply a thorough answer and post.
The items we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a WordPress Stats. There are a lot of more small and powerful capabilities like ticket and user notes, computer bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards plus much more! Go see for yourself truly how great Support Dynamo is, to see how it will let you streamline your customer support process.
Please don’t just support your customers, get to know them with Support Dynamo, THE WordPress Support Plugin.