WordPress Helpdesk Systems were difficult to find, especially ones that are updated regularly, free of bugs and keep all the support on your own own site. All the things you thought you knew about WordPress Support Plugins is getting ready to change, with the introduction of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every internet marketer or anyone running their very own internet business knows having fantastic customer support is one of the keys to becoming successful. Whenever you can keep your customers happy before, during and after the transaction, there’s a high chance they shall return.
Here I am going to provide you with a quick hands on analysis about Support Dynamo and how it can help you run your online business.
Support Dynamo lets you provide that high quality customer service to all of your customers/visitors directly from inside your WordPress admin area – no 3rd party scripts or linking. The whole WordPress Helpdesk System runs from within your web page, on your server with all the power of WordPress at its disposal.
There have been a few attempts at creating a 100% true WordPress Helpdesk System before and several of those other Plugins are still available today still the most common issue with all of them is the fact that they are old and seldomly get updated. Updates are vital. Of course the only way to keep on top of the most current WordPress updated is through Plugin updates. Not to mention not updating your Plugins can show bugs or cause conflicts with many of the more sophisticated or cutting edge Plugins.
By no means is this an issue with Support Dynamo due to the fact the Plugin is continually updated to keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly looking for a way to improve, update and their Plugin. Their mission is to give their WordPress Helpdesk System users the best possible 100% self hosted WordPress Support & Ticket System Plugin on the market today.
Once you install and activate Support Dynamo, there isn’t that much configuration required and it will function correctly straight out of the box. Among the list of the aspects which makes Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is the Ticket Management screen and will soon be one of the most visited screens within your WordPress admin area. From here, you can see all of your current open tickets and choose to browse through answered and closed support tickets.
There are also a few helpful filters to let you browse by topic or by author. This allows you to give precise, fast and simple support to any and all of your customers with the Quick View feature. The Quick View feature is in a drop down section that displays the support request and a text area with the whole ticket conversation that you can read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response that you can create,edit and delete all from the settings page. These tend to be ideal for a fast reply to all the common questions you might face and something offered in all of the high dollar Customer Care Systems.
The CIM (Customer Interaction Manager) is on par with the majority of the very high priced systems that are more difficult to learn and usually are not developed to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM allows you to interact with your prospects in a brand-new way. Don’t just support your clients, understand them! While running Support Dynamo’s CIM, you will interact with your web visitors and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you use the Customer Value Calculator as well as a host of other functions. Implement the User Data Card to learn a little bit more information on whom you’re supporting, this insures you provide a higher level of support however it might also make it easier to discover the next big partner is actually a current customer. The WordPress Helpdesk System completes the loop by auto contacting those who have opened a support ticket to collect Customer comments and testimonials. This entire process is automated and you might discover gaps in the quality of your service and get those rather powerful testimonials. Use this information to improve your internet site or roll out additional products and services based upon actual customer comments.
Another effective bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. When you activate Support Dynamo, it automatically creates a support page with the Customer are Portal pre-embedded on the page. The Customer Support Portal also includes a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal page the power to browse your Knowledge Base, immediately see how many “Open” and “Closed” support tickets they’ve or generate a new support ticket.
When you are not utilizing the Private Support Option, the “Create a new ticket” form is included with a built-in spam protection to make certain your support system will not get spammed. Also included is a welcome text box which can be edited in the settings to modify your visitors greeting if they enter into your Customer Support Portal.
However this would not be the only way your visitors can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo can tell you if these emailed tickets are written by an existing customer and their current Customer Value.
Non-Customers will have a temporary account auto generated and you’ll see a “Temp” stamp added with their ticket so you know this is a new “promising” customer. When they become a customer, Support Dynamo will append every one of their prior tickets to their account. You could add in multiple email accounts to pull support requests from multiple email sources. This happens to be great for people who wish to have 1 centralized support hub to manage all of the support for all of their sites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo lets you quickly convert a duplicate of the ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage and maintain a complete Knowledge Base in the Customer Support Portal. Hosting a Knowledge Base is a fantastic addition to any site which can help lower your support time if visitors are able to find exactly what want without the need to submit a support ticket.
With the KMS you can immediately transform tickets to a Knowledge Base topic or article after you recognize the same question continues to be asked over and over again. This is completed with just one click inside the Ticket Options Meta Box. With one click you’ll clone the question in the ticket and open up a whole new Knowledge Base article window with the contents of the ticket pre-loaded for you to edit or provide a detailed answer and post.
The items we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a WordPress Helpdesk System. There are a lot of more simple as well as robust options for example ticket and individual notes, computer bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and a lot more! Visit for yourself truly how great Support Dynamo actually is, to discover the way it may help improve your customer support operation.
Don’t just support your customers, get to know them with Support Dynamo, THE WordPress Support Plugin.