WordPress Helpdesk Plugin Free were impossible to discover, especially ones that have been updated continuously, free of bugs and will keep all the support on your site. Everything you thought you knew about WordPress Support Plugins is getting ready to change, with the review of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every site owner or anyone running their own online business knows having extraordinary customer service is definitely one of the keys to becoming successful. If you can keep your customers happy before, during and after the transaction, there’s a high chance they shall return.
Here I’m going to provide you with a quick examination about Support Dynamo how it may make it easier to run your online business.
Support Dynamo gives you the ability to provide that top valuable customer service to all of your customers/visitors directly from inside your WordPress admin area – no 3rd party scripts or linking. The entire WordPress Helpdesk Plugin Free runs from within your web page, on your own server with all the power of WordPress at its disposal.
There have been a few attempts at constructing a 100% true WordPress Helpdesk Plugin Free before and some of those other Plugins are still on the market today however the most common issue with every one of them is they are old and seldomly get updated. Updates are vital. The only way to keep on top of the most current WordPress updated is through Plugin updates. Not to mention not updating your Plugins can show bugs or cause conflicts with some of the recent or cutting edge Plugins.
By no means is this a problem regarding Support Dynamo due to the fact the Plugin is continually updated to keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly looking for a way to improve, update and their Plugin. Their mission is to give their WordPress Helpdesk Plugin Free users the most impressive 100% self hosted WordPress Support & Ticket System Plugin currently available.
After you install and activate Support Dynamo, there isn’t a great deal of configuration required and it should function correctly straight out of the box. One of the many aspects that makes Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is called the Ticket Management screen and will soon be one of the most visited screens within your WordPress admin area. From here, you can see all your current open tickets and choose to browse through answered and closed support tickets.
There are also some helpful filters to let you browse by topic or by author. This allows you to give precise, fast and simple support to any and all of your customers with the Quick View feature. The Quick View feature is in a drop down section that reveals the support request and a text area with the whole ticket conversation that you can read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response that you can create,edit and delete all from the settings page. These would be an excellent option for a fast reply to some of those common questions you might face and something present in so many high dollar Customer Support Systems.
The CIM (Customer Interaction Manager) is on par with the majority of the very higher priced systems that are more difficult to learn and usually are not created to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM allows you to connect to your customers in a brand-new way. Don’t just support your clients, get to know them! While using Support Dynamo’s CIM, you will communicate with your prospects and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to utilize the Customer Value Calculator and a host of other functions. Implement the User Data Card to learn a little bit more about whom you’re supporting, this insures you provide a higher-level of support but it may also make it easier to discover your next big partner is actually a current customer. The WordPress Helpdesk Plugin Free completes the loop by auto contacting those who have opened a support ticket to collect Customer Feedback and testimonials. This complete process is automated and you’ll discover gaps in the quality of your service and acquire those oh so powerful testimonials. Use this information to improve your site or roll out additional products and services based on actual comments from customers.
An additional bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. When you activate Support Dynamo, it automatically creates a support page with the Customer service Portal pre-embedded on the page. The Customer Support Portal also comes with a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal page a chance to browse your Knowledge Base, immediately see how many “Open” and “Closed” support tickets they have or create a new support ticket.
If you’re not using the Private Support Option, the “Create a new ticket” form is equipped with a built-in spam protection to ensure your support system will not get spammed. There’s also a welcome text box which can be edited in the settings to custom-fit your visitors greeting once they get into your Customer Support Portal.
But this is probably not the only way your customers can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo knows if these emailed tickets are written by an existing customer as well as their current Customer Value.
Non-Customers will have a temporary account auto created and you’ll see a “Temp” stamp included with their ticket so you know this is a new “potential” customer. Once they become a customer, Support Dynamo will append each of their previous tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This happens to be perfect for individuals who want to have 1 centralized support hub to handle most of the support for all of their websites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo means that you can quickly convert a duplicate of the ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage and maintain a complete Knowledge Base in the Customer Support Portal. Owning a Knowledge Base is a wonderful addition to any site which can help lower your support time if visitors can find the things they want while avoiding having to submit a support ticket.
With the KMS you can easily change over tickets to a Knowledge Base topic or article when you notice the same question continues to be asked again and again. This is done with just one click inside the Ticket Options Meta Box. With one click you’ll copy the question within the ticket and open up a new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or the detailed answer and post.
What we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a WordPress Helpdesk Plugin Free. There are quite a few more small and powerful options as ticket and customer notes, bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and many more! Visit for yourself really how awesome Support Dynamo is, and see how it may help streamline your customer support process.
Please don’t just support your customers, get to know them through Support Dynamo, THE WordPress Support Plugin.