WordPress Help Desk were difficult to find, especially ones that have been updated continuously, free of bugs and keep all the support on your own own site. Everything you thought you knew about WordPress Support Plugins is about to change, with the introduction of Support Dynamo – a WordPress Ticket System Plugin with the use of a Customer Interaction Manager.
Every entrepreneur or anyone running their personal internet business knows having extraordinary customer service is one of the keys to becoming successful. Provided you can keep your customers happy before, during and after the transaction, there’s a high chance they’re going to return.
Here I’m going to provide you with a quick examination about Support Dynamo how it may make it easier to run your online business.
Support Dynamo gives you the ability to provide that high quality customer service to all of your customers/visitors straight from inside your WordPress admin area – no 3rd party scripts or linking. The entire WordPress Help Desk runs from within your website or Blog, on your server with all the power of WordPress at its disposal.
There have been a couple of attempts at creating a 100% true WordPress Help Desk before and some of those other Plugins still are available today but the biggest problem with every one of them is that they are old and seldomly get updated. Updates are vital. Of course the only way to keep up with current WordPress updated is through Plugin updates. Many times not updating your Plugins can show bugs or cause conflicts with many of the more sophisticated or innovative Plugins.
This is not a concern with Support Dynamo due to the fact the Plugin is consistently updated to keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly working to improve, update and their Plugin. Their mission is to give their WordPress Help Desk users the absolute best 100% self hosted WordPress Support & Ticket System Plugin available today.
After you install and activate Support Dynamo, there isn’t that much configuration required and it should function correctly straight out of the box. One of the many aspects that helps to make Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is called the Ticket Management screen and will soon be one of your most visited screens inside your WordPress admin area. From here, you can see all your current open tickets and choose to search through answered and closed support tickets.
There are also a few handy filters to let you view by topic or by author. This lets you give accurate, fast and simple support to any and all of your customers with the Quick View feature. The Quick View feature will be in the drop down section that displays the support request as well as a text area with the whole ticket conversation that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you could create,edit and delete all from the settings page. These tend to be an excellent option for a fast reply to all those common questions you may face and something present in all of the high dollar Customer Care Systems.
The CIM (Customer Interaction Manager) is on par with the majority of the very more costly systems which are a pain to learn and usually are not made to integrate with WordPress – with a WordPress Support Ticket System. The CIM lets you communicate with your web visitors in a completely new way. Don’t just support your prospects, know them! While using Support Dynamo’s CIM, you will interact with your prospects and visitors using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to operate the Customer Value Calculator and a host of other functions. Utilize the User Data Card to learn a little bit more about whom you’re supporting, this insures you provide a higher level of support however it could help you discover your next big partner is actually a current customer. The WordPress Help Desk completes the loop by auto contacting those who have opened a support ticket to collect Comments from customers and testimonials. This whole process is automated and you’ll discover gaps in the quality of your service and get those rather powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services based upon actual customer feedback.
An additional bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. The moment you activate Support Dynamo, it automatically creates a support page along with the Customer Support Portal pre-embedded on the page. The Customer Support Portal also comes with a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors are going to see on the Support Portal web page the ability to browse your Knowledge Base, quickly see how many “Open” and “Closed” support tickets they have or generate a new support ticket.
If you are not utilizing the Private Support Option, the “Create a new ticket” form is equipped with a built-in spam protection to guarantee your support system will not get spammed. There is also a welcome text box which can be edited in the settings to modify your visitors greeting when they get into your Customer Support Portal.
But this would not be the only way your web visitors can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo will tell you if these emailed tickets are written by an existing customer as well as their current Customer Value.
Non-Customers are going to have a temporary account auto generated and you’ll see a “Temp” stamp added with their ticket so you know this is a new “potential” customer. Once they become a customer, Support Dynamo will append all of their prior tickets to their account. You could add in multiple email accounts to pull support requests from multiple email sources. This is an excellent option for when you want to have 1 centralized support hub to run most of the support for all of their websites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo means that you can quickly convert a duplicate of the ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage as well as maintain a full blown Knowledge Base within the Customer Support Portal. Hosting a Knowledge Base is a powerful addition to any site and can help your support time if visitors discover exactly what want while avoiding having to submit a support ticket.
In the KMS you can immediately change over tickets to any Knowledge Base topic or article when you notice the same question continues to be asked over and over. This is done with a single click inside the Ticket Options Meta Box. With one click you’ll clone the ticket within the ticket and launch up a new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or the thorough answer and post.
The items we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a WordPress Help Desk. There are quite a few more simple as well as powerful features as ticket and individual notes, bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and many more! Go see for yourself really how powerful Support Dynamo actually is, and see the way it will help you simplify your customer support system.
Don’t just support your customers, get to know them with Support Dynamo, THE WordPress Support Plugin.