Ticket WordPress were impossible to locate, especially ones that are updated continuously, free of bugs and keep all the support on your site. Anything you thought you knew about WordPress Support Plugins is about to change, with the introduction of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every webmaster or anyone running their personal business online knows having fantastic customer service is amongst the keys to success. If you can keep your customers happy before, during and after the transaction, there’s a high chance they shall return.
Here I am going to provide you with a quick review about Support Dynamo and how it can make it easier to run your online business.
Support Dynamo gives you the ability to provide that high valuable customer service to all of your customers/visitors directly from inside of your WordPress admin area – no 3rd party scripts or linking. An entire Ticket WordPress runs from within your website or Blog, on your server with the power of WordPress at its disposal.
There have also been a few attempts at creating a 100% true Ticket WordPress before and several of those other Plugins remain available today still the common problem with every one of them is the fact that they are old and don’t get updated. Updates are vital. The only way to keep up with the most current WordPress updated is through Plugin updates. Not to mention not updating your Plugins can show bugs or cause conflicts with some of the more sophisticated or cutting edge Plugins.
This is not an issue with Support Dynamo due to the fact the Plugin is continually updated to help keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly attempting to improve, update and their Plugin. Their mission is to give their Ticket WordPress users the finest 100% self hosted WordPress Support & Ticket System Plugin available today.
As soon as you install and activate Support Dynamo, there is not a great deal of configuration required and it’ll function correctly straight out of the box. One of the aspects that makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is the Ticket Management screen and is going to be one of the most visited screens within your WordPress admin area. From here, you can see all your current open tickets and choose to read through answered and closed support tickets.
There are also some helpful filters to let you browse by topic or by author. This allows you to give precise, quick and simple support to any and all of your customers with the Quick View feature. The Quick View feature is in a drop down section that reveals the support request as well as a text area with the whole ticket conversation so that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response that you can create,edit and delete all from the settings page. These would be perfect for an immediate reply to all of those common questions you could possibly face and something present in most of the high dollar Customer Support Systems.
The CIM (Customer Interaction Manager) is on par with the majority of the more costly systems that end up being hard to learn and are generally not designed to integrate with WordPress – with a WordPress Support Ticket System. The CIM allows you to interact with your visitors in a completely new way. Don’t just support your clients, know them! While running Support Dynamo’s CIM, you will communicate with your visitors and visitors using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you make use of the Customer Value Calculator as well as a host of other functions. Use the User Data Card to discover a little more information on whom you’re supporting, this insures you provide a higher-level of support but it might also help you discover your next big partner happens to be current customer. The Ticket WordPress completes the loop by auto contacting anyone who has opened a support ticket to collect Comments from customers and testimonials. This whole process is automated and you may discover gaps in the quality of your service and acquire those relatively powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services based around actual comments from customers.
An additional bonus of Support Dynamo is there is no need to paste any code snippets or short codes. As soon as you activate Support Dynamo, it automatically creates a support page along with the Customer Support Portal pre-embedded on the page. The Customer Support Portal also has a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal page the power to browse your Knowledge Base, instantly see how many “Open” and “Closed” support tickets they’ve or create a new support ticket.
When you are not using the Private Support Option, the “Create a new ticket” form has a built-in spam protection to make certain your support system doesn’t get spammed. There’s also a welcome text box that can easily be edited in the settings to custom-fit your visitors greeting once they enter your Customer Support Portal.
However this is probably not the only way your web visitors can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And due to the Customer Interaction Manager, Support Dynamo knows if these emailed tickets are from an existing customer as well as their current Customer Value.
Non-Customers will have a temporary account auto generated and you’ll see a “Temp” stamp added with their ticket so you know this is a new “potential” customer. When they become a customer, Support Dynamo will append all their previous tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This happens to be best for individuals who want to have 1 centralized support hub to manage all the support for all of their sites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo lets you quickly convert a copy of their ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage as well as maintain a full blown Knowledge Base in the Customer Support Portal. Having a Knowledge Base is a great addition to any site and can help lower your support time if visitors are able to find exactly what want without the need to submit a support ticket.
When using the KMS you can quickly transform tickets to any Knowledge Base topic or article once you recognize the same question is being asked repeatedly. This is done with a single click inside the Ticket Options Meta Box. With one click you’ll copy the question in the ticket and launch up a brand new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or provide a detailed answer and post.
The items we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a Ticket WordPress. There s numerous more simple and powerful capabilities as ticket and user notes, computer bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and even more! Go see for yourself really how powerful Support Dynamo actually is, and find out how it will let you simplify your customer support process.
Please don’t just support your customers, get to know them using Support Dynamo, THE WordPress Support Plugin.