Ticket Support Plugins for WordPress were impossible to discover, especially ones that have been updated continuously, free of bugs and will keep all the support on your site. Everything you thought you knew about WordPress Support Plugins is going to change, with the introduction of Support Dynamo – a WordPress Ticket System Plugin utilizing a Customer Interaction Manager.
Every webmaster or anyone running their very own online business knows having exceptional customer support is definitely one of the keys to success. If you can keep your customers happy before, during and after the transaction, there’s a high chance these will return.
Here I am going to give you a quick examination about Support Dynamo how it may make it easier to run your online business.
Support Dynamo lets you provide that high quality customer service to all of your customers/visitors directly from within your WordPress admin area – no 3rd party scripts or linking. The whole Ticket Support Plugin WordPress runs from within your web page, on your own server with all the power of WordPress at its disposal.
There have been a few attempts at developing a 100% true Ticket Support Plugin WordPress before and some of those other Plugins remain on the market today still the common problem with every one of them is the fact that they are old and don’t get updated. Updates are vital. The only way to keep up with current WordPress updated is through Plugin updates. Many times not updating your Plugins can show bugs or cause conflicts with some of the latest or innovative Plugins.
This is not a problem regarding Support Dynamo mainly because the Plugin is consistently updated to help keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly looking for a way to improve, update and better their Plugin. Their mission is to give their Ticket Support Plugin WordPress users the easiest 100% self hosted WordPress Support & Ticket System Plugin that you could buy.
Once you install and activate Support Dynamo, there is not that much configuration required and it’ll function correctly straight out of the box. One of the aspects that makes Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is the Ticket Management screen and will soon be perhaps one of the most visited screens within your WordPress admin area. From here, you will see all your current open tickets and choose to read through answered and closed support tickets.
There are also some useful filters to let you view by topic or by author. This allows you to give precise, appropriate support to any and all of your customers with the Quick View feature. The Quick View feature will be in the drop down section that reveals the support request and a text area with the whole ticket conversation that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you can create,edit and delete all from the settings page. These are an excellent option for a fast reply to all those common questions you could possibly face and something found in all the high dollar Client Management Systems.
The CIM (Customer Interaction Manager) is on par with most of the more costly systems that have been shown to be a pain to learn and are generally not made to integrate with WordPress – with a WordPress Support Ticket System. The CIM allows you to interact with your customers in a completely new way. Don’t just support your prospects, understand them! When using Support Dynamo’s CIM, you will interact with your prospects and visitors using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to make use of the Customer Value Calculator as well as a host of additional features. Use the User Data Card to learn a little more about whom you’re supporting, this insures you provide a higher-level of support but it might also make it easier to discover your next big partner is actually a current customer. The Ticket Support Plugin WordPress completes the loop by auto contacting anyone who has opened a support ticket to collect Customer Feedback and testimonials. This whole process is automated and you’ll discover gaps in the quality of your service and start to get those relatively powerful testimonials. Use this information to improve your site or roll out additional products and services in accordance to actual customer comments.
Another effective bonus of Support Dynamo is there is no need to paste any code snippets or short codes. As soon as you activate Support Dynamo, it automatically creates a support page with the Customer service Portal pre-embedded on the page. The Customer Support Portal also features a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal web page a chance to browse your Knowledge Base, immediately see how many “Open” and “Closed” support tickets they’ve or create a new support ticket.
When you are not utilizing the Private Support Option, the “Create a new ticket” form comes with a built-in spam protection to make certain your support system won’t get spammed. Also included is a welcome text box that may be edited in the settings to customize your visitors greeting once they enter your Customer Support Portal.
But this would not be the only way your web visitors can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And due to the Customer Interaction Manager, Support Dynamo will show you if these emailed tickets are from an existing customer as well as their current Customer Value.
Non-Customers are going to have a temporary account auto generated and you’ll see a “Temp” stamp included with their ticket so you are aware that this is a new “potential” customer. When they turn into a customer, Support Dynamo will append every one of their previous tickets to their account. You can add in multiple email accounts to pull support requests from multiple email sources. This is an excellent option for individuals who want to have 1 centralized support hub to handle all the support for all of their websites all from ONE site or domain.
If you receive a common question, Support Dynamo allows you to quickly convert a copy of their ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS allows you to create, manage and maintain a comprehensive Knowledge Base within the Customer Support Portal. Hosting a Knowledge Base is a wonderful addition to any site which can help lower your support time if visitors can locate whatever they want without the need to submit a support ticket.
With the KMS you can easily change over tickets to a Knowledge Base topic or article after you recognize the same question is being asked repeatedly. This is done with a single click inside the Ticket Options Meta Box. With one click you’ll clone the question within the ticket and open up a brand new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or the complete answer and post.
The items we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a Ticket Support Plugin WordPress. There are a lot of more simple and powerful capabilities for example ticket and customer notes, computer bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards plus much more! Go see for yourself really how awesome Support Dynamo actually is, to discover how it will help you improve your customer support process.
Don’t just support your customers, understand them using Support Dynamo, THE WordPress Support Plugin.