Best Support Ticket System for WordPress was difficult to discover, especially ones that are updated continuously, free of bugs and will keep all the support on your site. All the things you thought you knew about WordPress Support Plugins is going to change, with the introduction of Support Dynamo – a WordPress Ticket System Plugin with the use of a Customer Interaction Manager.
Every webmaster or anyone running their personal internet business knows having exceptional customer service is definitely one of the keys to becoming successful. If you re able to keep your customers happy before, during and after the transaction, there’s a high chance these will return.
Here I will provide you with a quick hands on analysis about Support Dynamo and how it can make it easier to run your online business.
Support Dynamo allows you to provide that top valuable customer service to your customers/visitors straight from within your WordPress admin area – no 3rd party scripts or linking. An entire Best Support Ticket System for WordPress runs from within your website or Blog, on your own server with all the power of WordPress at its disposal.
There have been a few attempts at building a 100% true Best Support Ticket System for WordPress before and several of those other Plugins remain on the market today but the biggest issue with every one of them is the fact that they are old and no longer get updated. Updates are vital. Naturally the only way to keep on top of current WordPress updated is through Plugin updates. Sometimes not updating your Plugins can show bugs or cause conflicts with many of the more modern or innovative Plugins.
By no means is this a concern with Support Dynamo as the Plugin is consistently updated to help keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly attempting to improve, update and their Plugin. Their mission is to give their Best Support Ticket System for WordPress users the absolute best 100% self hosted WordPress Support & Ticket System Plugin now available.
Once you install and activate Support Dynamo, there isn’t a great deal of configuration required and it should function correctly straight out of the box. A couple of the aspects that helps to make Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is called the Ticket Management screen and will soon be one of the most visited screens within your WordPress admin area. From here, you can see all your current open tickets and choose to search through answered and closed support tickets.
There are also a few helpful filters to let you view by topic or by author. This lets you give accurate, quick and simple support to any and all of your customers with the Quick View feature. The Quick View feature will be in the drop down section that reveals the support request as well as a text area with the whole ticket conversation so that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you’ll be able to create,edit and delete all from the settings page. These are best for an immediate reply to some of those common questions you may face and something offered in all of the high dollar Customer Support Systems.
The CIM (Customer Interaction Manager) is on par with most of the higher priced systems which are hard to learn and are not made to integrate with WordPress – with a WordPress Support Ticket System. The CIM lets you communicate with your web visitors in a brand new way. Don’t just support your customers, get to know them! While using Support Dynamo’s CIM, you will interact with your web visitors and visitors utilizing a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you utilize the Customer Value Calculator and a host of additional features. Utilize the User Data Card to discover a little bit more about whom you’re supporting, this insures you provide a higher level of support however it may also help you discover the next big partner is actually a current customer. The Best Support Ticket System for WordPress completes the loop by auto contacting those who have opened a support ticket to collect Customer Feedback and testimonials. This entire process is automated and you’ll discover gaps in the quality of your service and start to get those relatively powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services based on actual comments from customers.
Another effective bonus of Support Dynamo is there is no need to paste any code snippets or short codes. When you activate Support Dynamo, it will automatically create support page with the Customer Support Portal pre-embedded on the page. The Customer Support Portal also comes with a default style, but advanced users can edit this using CSS. If you’re using the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal web page the power to browse your Knowledge Base, quickly see how many “Open” and “Closed” support tickets they have or create a new support ticket.
When you are not using the Private Support Option, the “Create a new ticket” form has a built-in spam protection to ensure your support system will not get spammed. Also included is a welcome text box which can be edited in the settings to modify your visitors greeting if they enter your Customer Support Portal.
However this is probably not the only way your customers can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo knows if these emailed tickets are written by an existing customer and also their current Customer Value.
Non-Customers will have a temporary account auto generated and you’ll see a “Temp” stamp built-in with their ticket so you are aware that this is a new “promising” customer. When they turn into a customer, Support Dynamo will append all their prior tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This is ideal for those who need to have 1 centralized support hub to handle most of the support for all of their sites all from ONE site or domain.
If you receive a common question, Support Dynamo means that you can quickly convert a duplicate of their ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS allows you to create, manage as well as maintain a full blown Knowledge Base through the Customer Support Portal. Having a Knowledge Base is a great addition to any site and can help lower your support time if visitors can find the things they want while avoiding having to submit a support ticket.
In the KMS you can immediately convert tickets to a Knowledge Base topic or article after you recognize the same question continues to be asked again and again. This is done with a single click inside the Ticket Options Meta Box. With one click you’ll clone the question within the ticket and open up a brand new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or supply a complete answer and post.
The items we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a Best Support Ticket System for WordPress. There are quite a few more little and powerful capabilities for example ticket and user notes, computer bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and a lot more! Go see for yourself really how awesome Support Dynamo actually is, to discover how it may help streamline your customer support process.
Please don’t just support your customers, understand them with Support Dynamo, THE WordPress Support Plugin.