Support Ticket WordPress were difficult to come by, especially ones that are updated regularly, free of bugs and will keep all the support on your own own site. Everything you thought you knew about WordPress Support Plugins is getting ready to change, with the intro of Support Dynamo – a WordPress Ticket System Plugin with the use of a Customer Interaction Manager.
Every web-preneur or anyone running their very own online business knows having extraordinary customer service can be one of the keys to success. If you re able to keep your customers happy before, during and after the transaction, there’s a high chance they will return.
Here I will give you a quick report about Support Dynamo and how it can help you run your online business.
Support Dynamo allows you to provide that top quality customer service to all of your customers/visitors straight from inside of your WordPress admin area – no 3rd party scripts or linking. The whole Support Ticket WordPress runs from within your website or Blog, on your own server with the power of WordPress at its disposal.
There have been a few attempts at developing a 100% true Support Ticket WordPress before and several of those other Plugins are still on the market today however the biggest issue with all of them is the fact that they are old and do not get updated. Updates are vital. Naturally the only way to keep on top of the most current WordPress updated is through Plugin updates. Sometimes not updating your Plugins can show bugs or cause conflicts with many of the more modern or innovative Plugins.
By no means is this a problem with Support Dynamo as the Plugin is consistently updated to help keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly attempting to improve, update and better their Plugin. Their mission is to give their Support Ticket WordPress users the most impressive 100% self hosted WordPress Support & Ticket System Plugin available today.
As soon as you install and activate Support Dynamo, there isn’t a great deal of configuration required and it should function correctly straight out of the box. Among the list of the aspects that helps to make Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is the Ticket Management screen and will soon be one of the most visited screens within your WordPress admin area. From here, you will see all your current open tickets and choose to search through answered and closed support tickets.
There are also a few helpful filters to let you view by topic or by author. This lets you give accurate, quick and easy support to any and all of your customers with the Quick View feature. The Quick View feature will be in the drop down section that displays the support request and a text area with the whole ticket conversation for you to read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response which you could create,edit and delete all from the settings page. These are generally ideal for a fast reply to some of those common questions you might face and something present in all the high dollar Customer Support Systems.
The CIM (Customer Interaction Manager) is on par with most of the higher priced systems that will be a pain to learn and are not developed to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM lets you understand your visitors in a brand new way. Don’t just support your clients, understand them! While running Support Dynamo’s CIM, you will interact with your clients and visitors utilizing a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to make use of the Customer Value Calculator and a host of other functions. Use the User Data Card to learn a little bit more information on whom you’re supporting, this insures you provide a higher level of support but it could help you discover your next big partner is actually a current customer. The Support Ticket WordPress completes the loop by auto contacting those who have opened a support ticket to collect Customer comments and testimonials. This whole process is automated and you’ll discover gaps in the quality of your service and get those oh so powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services based on actual customer feedback.
Another excellent bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. The moment you activate Support Dynamo, it automatically creates a support page along with the Customer Support Portal pre-embedded on the page. The Customer Support Portal also includes a default style, but advanced users can edit this using CSS. If you’re using the Knowledge Management System (Knowledge Base), visitors will see on the Support Portal web page a chance to browse your Knowledge Base, quickly see how many “Open” and “Closed” support tickets they’ve or open a new support ticket.
If you are not utilizing the Private Support Option, the “Create a new ticket” form has a built-in spam protection to make certain your support system will not get spammed. There’s also a welcome text box that may be edited in the settings to modify your visitors greeting once they enter into your Customer Support Portal.
However this would not be the only way your visitors can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo will tell you if these emailed tickets came from an existing customer and also their current Customer Value.
Non-Customers are going to have a temporary account auto generated and you’ll see a “Temp” stamp added with their ticket so you are aware that this is a new “potential” customer. In the event they become a customer, Support Dynamo will append all of their prior tickets to their account. You can add in multiple email accounts to pull support requests from multiple email sources. This happens to be perfect for those who need to have 1 centralized support hub to run most of the support for all of their sites all from ONE site or domain.
If you receive a common question, Support Dynamo lets you quickly convert a duplicate of their ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS allows you to create, manage as well as maintain a full blown Knowledge Base through the Customer Support Portal. Owning a Knowledge Base is an awesome addition to any site and can help lower your support time if visitors can find exactly what want without the need to submit a support ticket.
In the KMS you can immediately convert tickets to a Knowledge Base topic or article once you notice the same question is being asked over and over again. This is completed with a single click inside the Ticket Options Meta Box. With one click you’ll copy the ticket within the ticket and open up a brand new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or the thorough answer and post.
The items we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a Support Ticket WordPress. There are many more little and robust capabilities as ticket and user notes, computer bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and a lot more! Visit for yourself truly how awesome Support Dynamo is, and find out the way it may help improve your customer support process.
Don’t just support your customers, get to know them with Support Dynamo, THE WordPress Support Plugin.