Helpdesk For WordPress MU were tough to locate, especially ones that are updated continuously, free of bugs and will keep all the support on your own own site. Whatever you thought you knew about WordPress Support Plugins is getting ready to change, with the intro of Support Dynamo – a WordPress Ticket System Plugin with the use of a Customer Interaction Manager.
Every infopreneur or anyone running their personal business online knows having exceptional customer service is definitely one of the keys to becoming successful. If you re able to keep your customers happy before, during and after the transaction, there’s a high chance these will return.
Here I’m going to give you a quick hands on analysis about Support Dynamo how it may make it easier to run your online business.
Support Dynamo allows you to provide that top valuable customer service to all of your customers/visitors directly from within your WordPress admin area – no 3rd party scripts or linking. The whole Helpdesk For WordPress MU runs from within your website or Blog, on your server with the power of WordPress at its disposal.
There have also been a number of attempts at building a 100% true Helpdesk For WordPress MU before and several of those other Plugins remain available today however the common issue with every one of them is the fact that they are old and seldomly get updated. Updates are vital. Naturally the only way to keep up with the latest WordPress updated is through Plugin updates. Sometimes not updating your Plugins can show bugs or cause conflicts with some more of the more sophisticated or innovative Plugins.
This is not a problem with Support Dynamo due to the fact the Plugin is continually updated to keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly attempting to improve, update and their Plugin. Their mission is to give their Helpdesk For WordPress MU users the best possible 100% self hosted WordPress Support & Ticket System Plugin on the market today.
As soon as you install and activate Support Dynamo, there is not a great deal of configuration required and it will function correctly straight out of the box. Among the list of the aspects that helps to make Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is called the Ticket Management screen and will soon be one of the most visited screens inside of your WordPress admin area. From here, you can see all of your current open tickets and choose to search through answered and closed support tickets.
There are also some helpful filters to let you view by topic or by author. This lets you give accurate, fast and simple support to any and all of your customers with the Quick View feature. The Quick View feature is in a drop down section that reveals the support request as well as a text area with the whole ticket conversation so that you can read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response which you could create,edit and delete all from the settings page. You will see these are an excellent option for a quick reply to all the common questions you might face and something found in all of the high dollar Customer Service Systems.
The CIM (Customer Interaction Manager) is on par with most of the more costly systems that will be hard to learn and of course are not made to integrate with WordPress – with a WordPress Support Ticket System. The CIM gives you the ability to connect to your prospects in a brand new way. Don’t just support your prospects, know them! When using Support Dynamo’s CIM, you will connect to your customers and visitors using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins will let you make use of the Customer Value Calculator and a host of additional features. Implement the User Data Card to discover a bit more information on whom you’re supporting, this insures you provide a higher-level of support however it might also help you discover the next big partner happens to be current customer. The Helpdesk For WordPress MU completes the loop by auto contacting those who have opened a support ticket to collect Comments from customers and testimonials. This whole process is automated and you might discover gaps in the quality of your service and start to get those oh so powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services based around actual customer opinions.
Another effective bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. When you activate Support Dynamo, it will automatically create support page along with the Customer are Portal pre-embedded on the page. The Customer Support Portal also features a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors are going to see on the Support Portal web page the ability to browse your Knowledge Base, quickly see how many “Open” and “Closed” support tickets they’ve or open a new support ticket.
When you are not using the Private Support Option, the “Create a new ticket” form will have a built-in spam protection to ensure your support system doesn’t get spammed. Also included is a welcome text box which can be edited in the settings to customize your visitors greeting when they get into your Customer Support Portal.
However this is probably not the only way your clients can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo will show you if these emailed tickets are from an existing customer and their current Customer Value.
Non-Customers will have a temporary account auto generated and you’ll see a “Temp” stamp included with their ticket so you are aware that this is a new “potential” customer. When they become a customer, Support Dynamo will append all of their previous tickets to their account. You could add in multiple email accounts to pull support requests from multiple email sources. This happens to be an excellent option for people who prefer to have 1 centralized support hub to run all of the support for all of their sites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo lets you quickly convert a copy of their ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS allows you to create, manage and maintain a full blown Knowledge Base within the Customer Support Portal. Having a Knowledge Base is a wonderful addition to any site and can help your support time if visitors are able to find whatever they want without the need to submit a support ticket.
When using the KMS you can easily change over tickets to a Knowledge Base topic or article after you notice the same question is being asked repeatedly. This is done with just one click inside the Ticket Options Meta Box. With one click you’ll clone the ticket within the ticket and launch up a new Knowledge Base article window with the contents of the ticket pre-loaded for you to edit or the thorough answer and post.
The items we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a Helpdesk For WordPress MU. There are many more simple as well as robust options like ticket and individual notes, computer bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and more! Go see for yourself really how powerful Support Dynamo actually is, and see how it may help simplify your customer support operation.
Don’t just support your customers, get to know them using Support Dynamo, THE WordPress Support Plugin.