Help Desk For WordPress were difficult to discover, especially ones that have been updated continuously, free of bugs and will keep all the support on your site. Whatever you thought you knew about WordPress Support Plugins is going to change, with the intro of Support Dynamo – a WordPress Ticket System Plugin with the use of a Customer Interaction Manager.
Every web-preneur or anyone running their very own business online knows having exceptional customer support is amongst the keys to success. Provided you can keep your customers happy before, during and after the transaction, there’s a high chance they shall return.
Here I’m going to provide you with a quick report about Support Dynamo and how it can help you run your online business.
Support Dynamo allows you to provide that top quality customer service to your customers/visitors straight from inside of your WordPress admin area – no 3rd party scripts or linking. The whole Help Desk For WordPress runs from within your website or Blog, on your server with the power of WordPress at its disposal.
There have also been a couple of attempts at making a 100% true Help Desk For WordPress before and several of those other Plugins remain on the market today however the common problem with all of them is that they are old and do not get updated. Updates are vital. Naturally the only way to keep up with the latest WordPress updated is through Plugin updates. Commonly not updating your Plugins can show bugs or cause conflicts with some of the more modern or cutting edge Plugins.
This is not a problem with Support Dynamo mainly because the Plugin is constantly updated to keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly working to improve, update and better their Plugin. Their mission is to give their Help Desk For WordPress users the very best 100% self hosted WordPress Support & Ticket System Plugin now available.
Once you install and activate Support Dynamo, there isn’t that much configuration required and it will function correctly straight out of the box. A couple of the aspects that makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is the Ticket Management screen and will soon be your most visited screens inside your WordPress admin area. From here, you will see all of your current open tickets and choose to browse through answered and closed support tickets.
There are also a few helpful filters to let you browse by topic or by author. This lets you give precise, fast and simple support to your customers with the Quick View feature. The Quick View feature will be in the drop down section that reveals the support request as well as a text area with the whole ticket conversation that you can read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response which you can create,edit and delete all from the settings page. These are just the thing for a quick reply to all of those common questions you might face and something present in all of the high dollar Customer Care Systems.
The CIM (Customer Interaction Manager) is on par with most of the very more costly systems which can be a pain to learn and usually are not built to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM allows you to understand your visitors in a brand-new way. Don’t just support your visitors, get to know them! While running Support Dynamo’s CIM, you will connect to your customers and visitors using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins will let you operate the Customer Value Calculator and a host of other functions. Implement the User Data Card to discover a little more about whom you’re supporting, this insures you provide a higher level of support but it may also make it easier to discover the next big partner is actually a current customer. The Help Desk For WordPress completes the loop by auto contacting those who have opened a support ticket to collect Customer comments and testimonials. This whole process is automated and you may discover gaps in the quality of your service and start to get those oh so powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services in accordance to actual customer feedback.
Yet one more bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. As soon as you activate Support Dynamo, it will automatically create support page with the Customer Support Portal pre-embedded on the page. The Customer Support Portal also features a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors will see on the Support Portal page a chance to browse your Knowledge Base, quickly see how many “Open” and “Closed” support tickets they have or open a new support ticket.
If you are not using the Private Support Option, the “Create a new ticket” form comes with a built-in spam protection to make certain your support system will not get spammed. Also included is a welcome text box that may be edited in the settings to modify your visitors greeting when they enter into your Customer Support Portal.
But this is certainly not the only way your web visitors can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And due to the Customer Interaction Manager, Support Dynamo will show you if these emailed tickets are written by an existing customer and their current Customer Value.
Non-Customers are going to have a temporary account auto created and you’ll see a “Temp” stamp added with their ticket so you know this is a new “potential” customer. Once they become a customer, Support Dynamo will append each of their previous tickets to their account. It’s possible to add in multiple email accounts to pull support requests from multiple email sources. This happens to be an excellent option for individuals who prefer to have 1 centralized support hub to deal with all the necessary support for all of their sites all from ONE site or domain.
If you receive a common question, Support Dynamo means that you can quickly convert a duplicate of the ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage and maintain a comprehensive Knowledge Base through the Customer Support Portal. Hosting a Knowledge Base is a fantastic addition to any site which can help lower your support time if visitors are able to find the things they want without the need to submit a support ticket.
When using the KMS you can quickly convert tickets to any Knowledge Base topic or article after you recognize the same question has been asked repeatedly. This is completed with just one click inside the Ticket Options Meta Box. With one click you’ll clone the ticket within the ticket and launch up a brand new Knowledge Base article window with the contents of the ticket pre-loaded for you to edit or provide a detailed answer and post.
The items we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a Help Desk For WordPress. There are a lot of more small and amazing options as ticket and customer notes, bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards plus much more! Go see for yourself really how great Support Dynamo is, and find out how it will let you streamline your customer support system.
Please don’t just support your customers, get to know them through Support Dynamo, THE WordPress Support Plugin.