Free WordPress Ticketing System were impossible to come across, especially ones that have been updated regularly, free of bugs and will keep all the support on your own own site. Anything you thought you knew about WordPress Support Plugins is about to change, with the intro of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every web-preneur or anyone running their very own online business knows having fantastic customer service is definitely one of the keys to becoming successful. Whenever you can keep your customers happy before, during and after the transaction, there’s a high chance these will return.
Here I’m going to give you a quick examination about Support Dynamo how it may help you run your online business.
Support Dynamo lets you provide that high quality customer service to all of your customers/visitors directly from inside of your WordPress admin area – no 3rd party scripts or linking. An entire Free WordPress Ticketing System runs from within your website or Blog, on your server with the power of WordPress at its disposal.
There have also been a number of attempts at developing a 100% true Free WordPress Ticketing System before and some of those other Plugins are still available today however the biggest issue with every one of them is they are old and don’t get updated. Updates are vital. Naturally the only way to keep on top of current WordPress updated is through Plugin updates. Sometimes not updating your Plugins can show bugs or cause conflicts with some more of the recent or cutting edge Plugins.
This is not a concern with Support Dynamo as the Plugin is consistently updated to help keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly looking for a way to improve, update and their Plugin. Their mission is to give their Free WordPress Ticketing System users the very best 100% self hosted WordPress Support & Ticket System Plugin that you could buy.
As soon as you install and activate Support Dynamo, there isn’t a great deal of configuration required and it should function correctly straight out of the box. One of the many aspects that helps to make Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is the Ticket Management screen and is going to be your most visited screens inside of your WordPress admin area. From here, you can see all of your current open tickets and choose to search through answered and closed support tickets.
There are also a few useful filters to let you browse by topic or by author. This allows you to give accurate, fast and simple support to your customers with the Quick View feature. The Quick View feature will be in the drop down section that displays the support request and a text area with the whole ticket conversation so that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you can create,edit and delete all from the settings page. These are generally great for an instant reply to all of those common questions you could possibly face and something offered in most of the high dollar Client Management Systems.
The CIM (Customer Interaction Manager) is on par with most of the higher priced systems that have been shown to be more difficult to learn and are generally not designed to integrate with WordPress – with a WordPress Support Ticket System. The CIM gives you the ability to communicate with your prospects in a brand new way. Don’t just support your visitors, get to know them! When using Support Dynamo’s CIM, you will interact with your customers and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins will let you make use of the Customer Value Calculator and a host of other functions. Use the User Data Card to learn a bit more information on whom you’re supporting, this insures you provide a higher level of support however it might also help you discover your next big partner happens to be current customer. The Free WordPress Ticketing System completes the loop by auto contacting anyone who has opened a support ticket to collect Customer comments and testimonials. This entire process is automated and you’ll discover gaps in the quality of your service and start to get those relatively powerful testimonials. Use this information to improve your internet site or roll out additional products and services based upon actual comments from customers.
An additional bonus of Support Dynamo is there is no need to paste any code snippets or short codes. When you activate Support Dynamo, it will automatically create support page with the Customer service Portal pre-embedded on the page. The Customer Support Portal also includes a default style, but advanced users can edit this using CSS. If you’re using the Knowledge Management System (Knowledge Base), visitors are going to see on the Support Portal web page the chance to browse your Knowledge Base, quickly see how many “Open” and “Closed” support tickets they’ve or open a new support ticket.
When you are not using the Private Support Option, the “Create a new ticket” form is included with a built-in spam protection to make certain your support system doesn’t get spammed. There is also a welcome text box that can be edited in the settings to custom-fit your visitors greeting if they get into your Customer Support Portal.
But this is probably not the only way your prospects can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And due to the Customer Interaction Manager, Support Dynamo can tell you if these emailed tickets came from an existing customer as well as their current Customer Value.
Non-Customers are going to have a temporary account auto created and you’ll see a “Temp” stamp built-in with their ticket so you know this is a new “potential” customer. When they turn into a customer, Support Dynamo will append every one of their prior tickets to their account. You can add in multiple email accounts to pull support requests from multiple email sources. This happens to be best for individuals who want to have 1 centralized support hub to deal with all the support for all of their websites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo lets you quickly convert a copy of the particular ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage and maintain a comprehensive Knowledge Base through the Customer Support Portal. Owning a Knowledge Base is a wonderful addition to any site which can help your support time if visitors can discover the things they want while avoiding having to submit a support ticket.
With the KMS you can immediately change over tickets to any Knowledge Base topic or article after you recognize the same question has been asked time and again. This is done with a single click inside the Ticket Options Meta Box. With one click you’ll clone the ticket in the ticket and launch up a brand new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or supply a detailed answer and post.
What we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a Free WordPress Ticketing System. There s numerous more simple as well as robust features for example ticket and customer notes, computer bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and even more! Visit for yourself truly how awesome Support Dynamo is, and find out how it will help you simplify your customer support system.
Don’t just support your customers, get to know them with Support Dynamo, THE WordPress Support Plugin.