Advanced WordPress Ticket System Plugins were difficult to discover, especially ones that have been updated regularly, free of bugs and keep all the support on your site. Whatever you thought you knew about WordPress Support Plugins is getting ready to change, with the review of Support Dynamo – a WordPress Ticket System Plugin with the use of a Customer Interaction Manager.
Every webmaster or anyone running their very own online business knows having extraordinary customer service is definitely one of the keys to becoming successful. Provided you can keep your customers happy before, during and after the transaction, there’s a high chance they shall return.
Here I am going to give you a quick report about Support Dynamo and how it can make it easier to run your online business.
Support Dynamo allows you to provide that top valuable customer service to all of your customers/visitors straight from inside your WordPress admin area – no 3rd party scripts or linking. An entire Advanced WordPress Ticket System Plugin runs from within your online site, on your own server with the power of WordPress at its disposal.
There have been a number of attempts at developing a 100% true Advanced WordPress Ticket System Plugin before and some of those other Plugins remain available today but the common issue with all of them is that they are old and don’t get updated. Updates are vital. Naturally the only way to keep up with current WordPress updated is through Plugin updates. Sometimes not updating your Plugins can show bugs or cause conflicts with some of the latest or cutting edge Plugins.
This is not a problem with Support Dynamo as the Plugin is constantly updated to keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly working to improve, update and their Plugin. Their mission is to give their Advanced WordPress Ticket System Plugin users the best possible 100% self hosted WordPress Support & Ticket System Plugin that you could buy.
After you install and activate Support Dynamo, there isn’t a great deal of configuration required and it will function correctly straight out of the box. One of the many aspects which makes Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is the Ticket Management screen and will soon be perhaps one of the most visited screens inside your WordPress admin area. From here, you will see all your current open tickets and choose to look through answered and closed support tickets.
There are also some helpful filters to let you view by topic or by author. This allows you to give precise, fast and simple support to your customers with the Quick View feature. The Quick View feature is in a drop down section that reveals the support request and a text area with the entire ticket conversation that you can read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response which you can create,edit and delete all from the settings page. These would be perfect for an immediate reply to all the common questions you might face and something found in all of the high dollar Customer Care Systems.
The CIM (Customer Interaction Manager) is on par with most of the very high priced systems that will be a pain to learn and of course are not created to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM lets you understand your prospects in a completely new way. Don’t just support your visitors, understand them! While using Support Dynamo’s CIM, you will interact with your visitors and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to operate the Customer Value Calculator and a host of additional features. Use the User Data Card to learn a little bit more information on whom you’re supporting, this insures you provide a higher-level of support but it may also help you discover the next big partner is actually a current customer. The Advanced WordPress Ticket System Plugin completes the loop by auto contacting those who have opened a support ticket to collect Customer Feedback and testimonials. This whole process is automated and you’ll discover gaps in the quality of your service and start to get those rather powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services based around actual customer comments.
Yet another bonus of Support Dynamo is there is no need to paste any code snippets or short codes. When you activate Support Dynamo, it automatically creates a support page with the Customer Support Portal pre-embedded on the page. The Customer Support Portal also comes with a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors are going to see on the Support Portal web page the ability to browse your Knowledge Base, instantly see how many “Open” and “Closed” support tickets they’ve or generate a new support ticket.
If you’re not utilizing the Private Support Option, the “Create a new ticket” form comes with a built-in spam protection to ensure your support system does not get spammed. There is also a welcome text box that may be edited in the settings to personalize your visitors greeting once they enter your Customer Support Portal.
But this would not be the only way your web visitors can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo will show you if these emailed tickets came from an existing customer as well as their current Customer Value.
Non-Customers are going to have a temporary account auto generated and you’ll see a “Temp” stamp included with their ticket so you know this is a new “promising” customer. When they become a customer, Support Dynamo will append each one of their previous tickets to their account. You can add in multiple email accounts to pull support requests from multiple email sources. This happens to be perfect for people who wish to have 1 centralized support hub to deal with all of the support for all of their websites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo lets you quickly convert a duplicate of that ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage and maintain a full blown Knowledge Base through the Customer Support Portal. Hosting a Knowledge Base is an awesome addition to any site which can help your support time if visitors are able to find what they want without the need to submit a support ticket.
With the KMS you can immediately transform tickets to a Knowledge Base topic or article once you notice the same question continues to be asked time and again. This is completed with a single click inside the Ticket Options Meta Box. With one click you’ll copy the ticket within the ticket and launch up a whole new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or provide a complete answer and post.
The items we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a Advanced WordPress Ticket System Plugin. There s numerous more simple as well as powerful features as ticket and individual notes, computer bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and more! Visit for yourself truly how powerful Support Dynamo is, to discover how it will help you simplify your customer support system.
Don’t just support your customers, understand them using Support Dynamo, THE WordPress Support Plugin.