WordPress Trouble Ticket System were difficult to come by, especially ones that are updated regularly, free of bugs and will keep all the support on your own own site. Everything you thought you knew about WordPress Support Plugins is getting ready to change, with the introduction of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every site owner or anyone running their own business online knows having exceptional customer service is one of the keys to becoming successful. If you can keep your customers happy before, during and after the transaction, there’s a high chance they’re going to return.
Here I am going to provide you with a quick report about Support Dynamo and how it can make it easier to run your online business.
Support Dynamo gives you the ability to provide that high valuable customer service to your customers/visitors directly from within your WordPress admin area – no 3rd party scripts or linking. An entire WordPress Trouble Ticket System runs from within your web page, on your own server with all the power of WordPress at its disposal.
There have also been a couple of attempts at constructing a 100% true WordPress Trouble Ticket System before while some of those other Plugins are still available today but the most common problem with every one of them is they are old and no longer get updated. Updates are vital. Naturally the only way to keep on top of the latest WordPress updated is through Plugin updates. Not to mention not updating your Plugins can show bugs or cause conflicts with many of of the more modern or innovative Plugins.
By no means is this a concern with Support Dynamo due to the fact the Plugin is constantly updated to keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly looking for a way to improve, update and better their Plugin. Their mission is to give their WordPress Trouble Ticket System users the absolute best 100% self hosted WordPress Support & Ticket System Plugin currently available.
Once you install and activate Support Dynamo, there isn’t a great deal of configuration required and it should function correctly straight out of the box. One of the many aspects that makes Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is called the Ticket Management screen and is going to be one of your most visited screens inside your WordPress admin area. From here, you will see all of your current open tickets and choose to browse through answered and closed support tickets.
There are also some helpful filters to let you browse by topic or by author. This allows you to give accurate, quick and easy support to your customers with the Quick View feature. The Quick View feature will be in the drop down section that reveals the support request as well as a text area with the whole ticket conversation for you to read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you’ll be able to create,edit and delete all from the settings page. These would be great for an immediate reply to some of those common questions you could possibly face and something contained in so many high dollar Customer Support Systems.
The CIM (Customer Interaction Manager) is on par with the majority of the expensive systems that will be hard to learn and are generally not developed to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM means that you can communicate with your prospects in a brand-new way. Don’t just support your prospects, get to know them! While using Support Dynamo’s CIM, you will communicate with your visitors and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins will let you make use of the Customer Value Calculator and a host of additional features. Utilize the User Data Card to learn a little bit more about whom you’re supporting, this insures you provide a higher level of support but it could help you discover the next big partner is actually a current customer. The WordPress Trouble Ticket System completes the loop by auto contacting anyone who has opened a support ticket to collect Comments from customers and testimonials. This complete process is automated and you might discover gaps in the quality of your service and start to get those relatively powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services based on actual customer feedback.
Another great bonus of Support Dynamo is there is no need to paste any code snippets or short codes. When you activate Support Dynamo, it will automatically create support page along with the Customer are Portal pre-embedded on the page. The Customer Support Portal also features a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors will see on the Support Portal page the power to browse your Knowledge Base, immediately see how many “Open” and “Closed” support tickets they’ve or open a new support ticket.
If you’re not utilizing the Private Support Option, the “Create a new ticket” form has a built-in spam protection to guarantee your support system won’t get spammed. Also included is a welcome text box that can easily be edited in the settings to custom-fit your visitors greeting when they enter your Customer Support Portal.
But this is not the only way your visitors can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo will show you if these emailed tickets came from an existing customer and also their current Customer Value.
Non-Customers will have a temporary account auto created and you’ll see a “Temp” stamp added with their ticket so you know this is a new “promising” customer. Once they turn into a customer, Support Dynamo will append all their prior tickets to their account. You can add in multiple email accounts to pull support requests from multiple email sources. This is best for when you prefer to have 1 centralized support hub to run most of the support for all of their websites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo lets you quickly convert a duplicate of that ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage and maintain a complete Knowledge Base in the Customer Support Portal. Owning a Knowledge Base is a powerful addition to any site which can help your support time if visitors can locate what they want without the need to submit a support ticket.
When using the KMS you can easily transform tickets to any Knowledge Base topic or article whenever you notice the same question continues to be asked over and over. This is completed with a single click inside the Ticket Options Meta Box. With one click you’ll clone the question in the ticket and open up a whole new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or the detailed answer and post.
The items we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a WordPress Trouble Ticket System. There s numerous more simple and powerful capabilities like ticket and user notes, bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards plus much more! Go see for yourself really how great Support Dynamo actually is, and discover how it will help you simplify your customer support process.
Don’t just support your customers, understand them using Support Dynamo, THE WordPress Support Plugin.