WordPress Trouble Ticket Plugin were tough to come across, especially ones that have been updated regularly, free of bugs and will keep all the support on your own own site. Everything you thought you knew about WordPress Support Plugins is getting ready to change, with the review of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every entrepreneur or anyone running their personal internet business knows having extraordinary customer service is one of the keys to success. If you can keep your customers happy before, during and after the transaction, there’s a high chance they will return.
Here I will give you a quick review about Support Dynamo how it may help you run your online business.
Support Dynamo allows you to provide that high valuable customer service to your customers/visitors directly from inside your WordPress admin area – no 3rd party scripts or linking. The entire WordPress Trouble Ticket Plugin runs from within your online site, on your own server with all the power of WordPress at its disposal.
There have also been a few attempts at making a 100% true WordPress Trouble Ticket Plugin before and some of those other Plugins are still available today however the common problem with all of them is they are old and seldomly get updated. Updates are vital. The only way to keep up with the most current WordPress updated is through Plugin updates. Sometimes not updating your Plugins can show bugs or cause conflicts with many of of the more modern or cutting edge Plugins.
By no means is this a issue with Support Dynamo mainly because the Plugin is constantly updated to keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly attempting to improve, update and their Plugin. Their mission is to give their WordPress Trouble Ticket Plugin users the finest 100% self hosted WordPress Support & Ticket System Plugin available today.
Once you install and activate Support Dynamo, there is not a great deal of configuration required and it’ll function correctly straight out of the box. A couple of the aspects which makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is the Ticket Management screen and is going to be one of your most visited screens inside your WordPress admin area. From here, you can see all of your current open tickets and choose to search through answered and closed support tickets.
There are also some helpful filters to let you browse by topic or by author. This allows you to give precise, quick and easy support to any and all of your customers with the Quick View feature. The Quick View feature will be in the drop down section that reveals the support request and a text area with the entire ticket conversation so that you can read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response which you can create,edit and delete all from the settings page. These tend to be ideal for a fast reply to all of those common questions you might face and something contained in all the high dollar Client Management Systems.
The CIM (Customer Interaction Manager) is on par with most of the more costly systems that are more difficult to learn and usually are not created to integrate with WordPress – with a WordPress Support Ticket System. The CIM lets you understand your web visitors in a brand new way. Don’t just support your customers, know them! While running Support Dynamo’s CIM, you will interact with your prospects and visitors using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you use the Customer Value Calculator as well as a host of additional features. Implement the User Data Card to learn a bit more about whom you’re supporting, this insures you provide a higher-level of support but it might also help you discover the next big partner happens to be current customer. The WordPress Trouble Ticket Plugin completes the loop by auto contacting those who have opened a support ticket to collect Customer comments and testimonials. This whole process is automated and you’ll discover gaps in the quality of your service and get those relatively powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services based on actual customer opinions.
Another excellent bonus of Support Dynamo is there is no need to paste any code snippets or short codes. When you activate Support Dynamo, it automatically creates a support page with the Customer are Portal pre-embedded on the page. The Customer Support Portal also comes with a default style, but advanced users can edit this using CSS. If you’re using the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal page a chance to browse your Knowledge Base, immediately see how many “Open” and “Closed” support tickets they’ve or create a new support ticket.
If you are not utilizing the Private Support Option, the “Create a new ticket” form is equipped with a built-in spam protection to make certain your support system does not get spammed. There is also a welcome text box which can be edited in the settings to personalize your visitors greeting once they enter into your Customer Support Portal.
But this would not be the only way your prospects can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And due to the Customer Interaction Manager, Support Dynamo knows if these emailed tickets came from an existing customer and also their current Customer Value.
Non-Customers will have a temporary account auto generated and you’ll see a “Temp” stamp built-in with their ticket so you are aware that this is a new “promising” customer. Once they turn into a customer, Support Dynamo will append every one of their previous tickets to their account. You can add in multiple email accounts to pull support requests from multiple email sources. This happens to be perfect for people who need to have 1 centralized support hub to handle most of the support for all of their websites all from ONE site or domain.
If you receive a common question, Support Dynamo means that you can quickly convert a copy of their ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage as well as maintain a comprehensive Knowledge Base through the Customer Support Portal. Hosting a Knowledge Base is a fantastic addition to any site and can help your support time if visitors can discover what they want while avoiding having to submit a support ticket.
In the KMS you can instantly change over tickets to a Knowledge Base topic or article once you recognize the same question continues to be asked over and over. This is done with just one click inside the Ticket Options Meta Box. With one click you’ll clone the ticket in the ticket and open up a brand new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or the complete answer and post.
What we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a WordPress Trouble Ticket Plugin. There are many more simple as well as amazing features as ticket and customer notes, bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and even more! Go see for yourself really how awesome Support Dynamo is, to discover the way it will help you improve your customer support system.
Don’t just support your customers, understand them using Support Dynamo, THE WordPress Support Plugin.