WordPress Ticket Systems were impossible to locate, especially ones that are updated continuously, free of bugs and will keep all the support on your own own site. Whatever you thought you knew about WordPress Support Plugins is about to change, with the review of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every web-preneur or anyone running their very own online business knows having exceptional customer support is one of the keys to success. If you’re able to keep your customers happy before, during and after the transaction, there’s a high chance they will return.
Here I’m going to give you a quick review about Support Dynamo how it may help you run your online business.
Support Dynamo gives you the ability to provide that high quality customer service to your customers/visitors straight from within your WordPress admin area – no 3rd party scripts or linking. The whole WordPress Ticket System runs from within your online site, on your server with all the power of WordPress at its disposal.
There have also been a couple of attempts at developing a 100% true WordPress Ticket System before and some of those other Plugins are still available today however the biggest issue with every one of them is they are old and don’t get updated. Updates are vital. Naturally the only way to keep up with the most current WordPress updated is through Plugin updates. Sometimes not updating your Plugins can show bugs or cause conflicts with some more of the more sophisticated or cutting edge Plugins.
By no means is this a concern with Support Dynamo as the Plugin is consistently updated to keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly attempts to improve and update their Plugin. Their mission is to give their WordPress Ticket System users the finest 100% self hosted WordPress Support & Ticket System Plugin that you could buy.
Once you install and activate Support Dynamo, there isn’t that much configuration required and it’ll function correctly straight out of the box. One of the many aspects that makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is called the Ticket Management screen and will soon be perhaps one of the most visited screens within your WordPress admin area. From here, you will see all your current open tickets and choose to read through answered and closed support tickets.
There are also a few handy filters to let you browse by topic or by author. This allows you to give accurate, appropriate support to your customers with the Quick View feature. The Quick View feature will be in the drop down section that displays the support request and a text area with the entire ticket conversation that you can read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response which you’ll be able to create,edit and delete all from the settings page. These are ideal for an immediate reply to all of those common questions you could possibly face and something present in so many high dollar Customer Support Systems.
The CIM (Customer Interaction Manager) is on par with the majority of of the very expensive systems which are a pain to learn and of course are not developed to integrate with WordPress – with a WordPress Support Ticket System. The CIM lets you interact with your visitors in a brand new way. Don’t just support your clients, understand them! While running Support Dynamo’s CIM, you will communicate with your customers and visitors utilizing a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to make use of the Customer Value Calculator as well as a host of other features. Implement the User Data Card to learn a little more about whom you’re supporting, this insures you provide a higher level of support but it could help you discover your next big partner is actually a current customer. The WordPress Ticket System completes the loop by auto contacting anyone who has opened a support ticket to collect Comments from customers and testimonials. This complete process is automated and you’ll discover gaps in the quality of your service and start to get those oh so powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services based on actual customer comments.
Another excellent bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. When you activate Support Dynamo, it automatically creates a support page with the Customer Support Portal pre-embedded on the page. The Customer Support Portal also features a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal page the chance to browse your Knowledge Base, instantly see how many “Open” and “Closed” support tickets they have or open a new support ticket.
If you’re not using the Private Support Option, the “Create a new ticket” form comes with a built-in spam protection to ensure your support system doesn’t get spammed. There’s also a welcome text box that can easily be edited in the settings to personalize your visitors greeting if they enter your Customer Support Portal.
However this is not the only way your visitors can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And because of the Customer Interaction Manager, Support Dynamo will tell you if these emailed tickets are written by an existing customer and also their current Customer Value.
Non-Customers will have a temporary account auto created and you’ll see a “Temp” stamp built-in with their ticket so you are aware that this is a new “promising” customer. Once they turn into a customer, Support Dynamo will append every one of their previous tickets to their account. You could add in multiple email accounts to pull support requests from multiple email sources. This is great for those who need to have 1 centralized support hub to handle most of the support for all of their sites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo allows you to quickly convert a duplicate of their ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS allows you to create, manage and maintain a full blown Knowledge Base through the Customer Support Portal. Owning a Knowledge Base is a fantastic addition to any site and can help your support time if visitors can locate the things they want while avoiding having to submit a support ticket.
In the KMS you can immediately change over tickets to a Knowledge Base topic or article whenever you recognize the same question is being asked over and over again. This is completed with a single click inside the Ticket Options Meta Box. With one click you’ll clone the ticket in the ticket and launch up a new Knowledge Base article window with the contents of the ticket pre-loaded for you to edit or supply a complete answer and post.
The items we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a WordPress Ticket System. There are a lot more small and powerful options, for example: ticket and individual notes, computer bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and a lot more! Visit for yourself really how awesome Support Dynamo actually is, and see the way it will let you improve your customer support process.
Don’t just support your customers, understand them using Support Dynamo, THE WordPress Support Plugin.