WordPress Ticket System Themes were hard to discover, especially ones that are updated regularly, free of bugs and will keep all the support on your site. Everything you thought you knew about WordPress Support Plugins is getting ready to change, with the intro of Support Dynamo – a WordPress Ticket System Plugin utilizing a Customer Interaction Manager.
Every website owner or anyone running their own online business knows having extraordinary customer service can be one of the keys to success. If you can keep your customers happy before, during and after the transaction, there’s a high chance they shall return.
Here I’m going to give you a quick hands on analysis about Support Dynamo how it may help you run your online business.
Support Dynamo gives you the ability to provide that top valuable customer service to all of your customers/visitors directly from inside your WordPress admin area – no 3rd party scripts or linking. An entire WordPress Ticket System Theme runs from within your internet site, on your own server with all the power of WordPress at its disposal.
There have also been a few attempts at making a 100% true WordPress Ticket System Theme before while some of those other Plugins still are on the market today however the biggest problem with all of them is that they are old and don’t get updated. Updates are vital. The only way to keep on top of the most current WordPress updated is through Plugin updates. Oftentimes not updating your Plugins can show bugs or cause conflicts with some of the more sophisticated or cutting edge Plugins.
This is not an issue with Support Dynamo as the Plugin is constantly updated to keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly attempting to improve, update and their Plugin. Their mission is to give their WordPress Ticket System Theme users the absolute best 100% self hosted WordPress Support & Ticket System Plugin now available.
After you install and activate Support Dynamo, there isn’t a great deal of configuration required and it will function correctly straight out of the box. One of the aspects that makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is called the Ticket Management screen and is going to be perhaps one of the most visited screens inside of your WordPress admin area. From here, you will see all of your current open tickets and choose to look through answered and closed support tickets.
There are also a few helpful filters to let you view by topic or by author. This lets you give precise, appropriate support to your customers with the Quick View feature. The Quick View feature is in a drop down section that reveals the support request as well as a text area with the entire ticket conversation so that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you’ll be able to create,edit and delete all from the settings page. These are perfect for an instant reply to all of those common questions you might face and something contained in all of the high dollar Customer Care Systems.
The CIM (Customer Interaction Manager) is on par with the majority of the very higher priced systems that end up being a pain to learn and are generally not developed to integrate with WordPress – with a WordPress Support Ticket System. The CIM gives you the ability to understand your web visitors in a brand new way. Don’t just support your clients, know them! While running Support Dynamo’s CIM, you will connect to your visitors and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to operate the Customer Value Calculator as well as a host of other functions. Implement the User Data Card to discover a bit more about whom you’re supporting, this insures you provide a higher level of support but it can also make it easier to discover your next big partner happens to be current customer. The WordPress Ticket System Theme completes the loop by auto contacting those who have opened a support ticket to collect Customer comments and testimonials. This complete process is automated and you may discover gaps in the quality of your service and get those oh so powerful testimonials. Use this information to improve your site or roll out additional products and services in accordance to actual customer comments.
Another great bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. When you activate Support Dynamo, it will automatically create support page along with the Customer are Portal pre-embedded on the page. The Customer Support Portal also features a default style, but advanced users can edit this using CSS. If you’re using the Knowledge Management System (Knowledge Base), visitors are going to see on the Support Portal page the chance to browse your Knowledge Base, immediately see how many “Open” and “Closed” support tickets they have or generate a new support ticket.
If you are not using the Private Support Option, the “Create a new ticket” form is equipped with a built-in spam protection to make certain your support system does not get spammed. There is also a welcome text box that can easily be edited in the settings to modify your visitors greeting when they enter your Customer Support Portal.
But this would not be the only way your prospects can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo will tell you if these emailed tickets are written by an existing customer as well as their current Customer Value.
Non-Customers are going to have a temporary account auto generated and you’ll see a “Temp” stamp included with their ticket so you know this is a new “potential” customer. When they turn into a customer, Support Dynamo will append each one of their prior tickets to their account. You could add in multiple email accounts to pull support requests from multiple email sources. This is perfect for individuals who wish to have 1 centralized support hub to manage all the support for all of their websites all from ONE site or domain.
If you receive a common question, Support Dynamo means that you can quickly convert a copy of the particular ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS allows you to create, manage and maintain a comprehensive Knowledge Base in the Customer Support Portal. Owning a Knowledge Base is a wonderful addition to any site which can help your support time if visitors are able to find the things they want without the need to submit a support ticket.
With the KMS you can instantly change over tickets to a Knowledge Base topic or article when you recognize the same question is being asked over and over again. This is completed with a single click inside the Ticket Options Meta Box. With one click you’ll copy the question within the ticket and launch up a new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or provide a detailed answer and post.
The items we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a WordPress Ticket System Theme. There are many more simple as well as robust capabilities like ticket and individual notes, bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and more! Visit for yourself really how powerful Support Dynamo actually is, and see the way it will let you improve your customer support system.
Please don’t just support your customers, get to know them with Support Dynamo, THE WordPress Support Plugin.