WordPress Ticket System Plugins were impossible to come by, especially ones that have been updated regularly, free of bugs and keep all the support on your own own site. Whatever you thought you knew about WordPress Support Plugins is about to change, with the review of Support Dynamo – a WordPress Ticket System Plugin with the use of a Customer Interaction Manager.
Every entrepreneur or anyone running their very own online business knows having fantastic customer support can be one of the keys to becoming successful. Whenever you can keep your customers happy before, during and after the transaction, there’s a high chance they shall return.
Here I’m going to give you a quick examination about Support Dynamo how it may help you run your online business.
Support Dynamo allows you to provide that top quality customer service to your customers/visitors straight from within your WordPress admin area – no 3rd party scripts or linking. The whole Ticket System WordPress Plugin runs from within your internet site, on your own server with the power of WordPress at its disposal.
There have been a number of attempts at constructing a 100% true Ticket System WordPress Plugin before while some of those other Plugins remain on the market today still the most common problem with every one of them is the fact that they are old and do not get updated. Updates are vital. Of course the only way to keep up with current WordPress updated is through Plugin updates. Not to mention not updating your Plugins can show bugs or cause conflicts with many of the more sophisticated or cutting edge Plugins.
This is not a concern with Support Dynamo mainly because the Plugin is continually updated to keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly attempting to improve, update and their Plugin. Their mission is to give their Ticket System WordPress Plugin users the finest 100% self hosted WordPress Support & Ticket System Plugin now available.
After you install and activate Support Dynamo, there is not that much configuration required and it’ll function correctly straight out of the box. Among the list of the aspects that helps to make Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is called the Ticket Management screen and is going to be one of your most visited screens inside of your WordPress admin area. From here, you can see all your current open tickets and choose to read through answered and closed support tickets.
There are also some useful filters to let you browse by topic or by author. This lets you give accurate, quick and simple support to all of your customers with the Quick View feature. The Quick View feature will be in the drop down section that reveals the support request as well as a text area with the entire ticket conversation that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you can create,edit and delete all from the settings page. These are generally best for an immediate reply to all those common questions you may face and something offered in so many high dollar Customer Service Systems.
The CIM (Customer Interaction Manager) is on par with the majority of the higher priced systems that end up being more difficult to learn and are generally not intended to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM lets you interact with your web visitors in a brand-new way. Don’t just support your customers, know them! While running Support Dynamo’s CIM, you will communicate with your customers and visitors utilizing a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you make use of the Customer Value Calculator and a host of additional features. Use the User Data Card to discover a bit more about whom you’re supporting, this insures you provide a higher-level of support but it might also help you discover your next big partner is actually a current customer. The Ticket System WordPress Plugin completes the loop by auto contacting anyone who has opened a support ticket to collect Customer comments and testimonials. This whole process is automated and you’ll discover gaps in the quality of your service and acquire those relatively powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services based around actual customer opinions.
Another great bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. As soon as you activate Support Dynamo, it automatically creates a support page with the Customer are Portal pre-embedded on the page. The Customer Support Portal also has a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal page a chance to browse your Knowledge Base, immediately see how many “Open” and “Closed” support tickets they have or open a new support ticket.
If you are not using the Private Support Option, the “Create a new ticket” form will have a built-in spam protection to ensure your support system doesn’t get spammed. There’s also a welcome text box which can be edited in the settings to modify your visitors greeting when they enter into your Customer Support Portal.
But this is certainly not the only way your prospects can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And because of the Customer Interaction Manager, Support Dynamo knows if these emailed tickets are written by an existing customer and also their current Customer Value.
Non-Customers are going to have a temporary account auto generated and you’ll see a “Temp” stamp built-in with their ticket so you know this is a new “potential” customer. Once they become a customer, Support Dynamo will append all their prior tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This is perfect for when you prefer to have 1 centralized support hub to run all the necessary support for all of their sites all from ONE site or domain.
If you receive a common question, Support Dynamo allows you to quickly convert a duplicate of the particular ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage and maintain a full blown Knowledge Base through the Customer Support Portal. Owning a Knowledge Base is an awesome addition to any site and can help lower your support time if visitors are able to find the things they want without the need to submit a support ticket.
With the KMS you can easily change over tickets to a Knowledge Base topic or article once you recognize the same question has been asked over and over. This is done with just one click inside the Ticket Options Meta Box. With one click you’ll clone the question within the ticket and open up a brand new Knowledge Base article window with the contents of the ticket pre-loaded for you to edit or supply a complete answer and post.
What we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a Ticket System WordPress Plugin. There are many more little and powerful capabilities like ticket and individual notes, bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and more! Go see for yourself truly how powerful Support Dynamo actually is, and discover how it can help simplify your customer support system.
Please don’t just support your customers, get to know them through Support Dynamo, THE WordPress Support Plugin.