WordPress Ticket System Plugin were tough to find, especially ones that are updated continuously, free of bugs and will keep all the support on your own own site. All the things you thought you knew about WordPress Support Plugins is about to change, with the review of Support Dynamo – a WordPress Ticket System Plugin utilizing a Customer Interaction Manager.
Every infopreneur or anyone running their very own online business knows having exceptional customer support can be one of the keys to becoming successful. Whenever you can keep your customers happy before, during and after the transaction, there’s a high chance they shall return.
Here I will give you a quick report about Support Dynamo and how it can make it easier to run your online business.
Support Dynamo allows you to provide that high valuable customer service to your customers/visitors directly from inside your WordPress admin area – no 3rd party scripts or linking. An entire WordPress Ticket System Plugin runs from within your website or Blog, on your own server with the power of WordPress at its disposal.
There have been a number of attempts at building a 100% true WordPress Ticket System Plugin before and several of those other Plugins remain on the market today but the common issue with all of them is the fact that they are old and no longer get updated. Updates are vital. Of course the only way to keep up with the latest WordPress updated is through Plugin updates. Often not updating your Plugins can show bugs or cause conflicts with some of the newer or innovative Plugins.
This is not an issue with Support Dynamo as the Plugin is consistently updated to keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly working to improve, update and better their Plugin. Their mission is to give their WordPress Ticket System Plugin users the most impressive 100% self hosted WordPress Support & Ticket System Plugin now available.
Once you install and activate Support Dynamo, there is not that much configuration required and it should function correctly straight out of the box. One of the many aspects that makes Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is the Ticket Management screen and will soon be one of the most visited screens inside your WordPress admin area. From here, you can see all of your current open tickets and choose to look through answered and closed support tickets.
There are also some handy filters to let you view by topic or by author. This lets you give precise, quick and easy support to your customers with the Quick View feature. The Quick View feature will be in the drop down section that displays the support request and a text area with the entire ticket conversation for you to read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response that you can create,edit and delete all from the settings page. These are ideal for a fast reply to all those common questions you could possibly face and something present in all of the high dollar Client Management Systems.
The CIM (Customer Interaction Manager) is on par with most of the high priced systems that end up being a pain to learn and are generally not designed to integrate with WordPress – with a WordPress Support Ticket System. The CIM allows you to interact with your customers in a brand new way. Don’t just support your visitors, understand them! While running Support Dynamo’s CIM, you will interact with your customers and visitors utilizing a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to make use of the Customer Value Calculator as well as a host of additional features. Implement the User Data Card to learn a little more information on whom you’re supporting, this insures you provide a higher level of support but it may also make it easier to discover the next big partner happens to be current customer. The WordPress Ticket System Plugin completes the loop by auto contacting those who have opened a support ticket to collect Customer Feedback and testimonials. This entire process is automated and you could discover gaps in the quality of your service and start to get those oh so powerful testimonials. Use this information to improve your internet site or roll out additional products and services based on actual comments from customers.
Yet another bonus of Support Dynamo is there is no need to paste any code snippets or short codes. The moment you activate Support Dynamo, it will automatically create support page with the Customer service Portal pre-embedded on the page. The Customer Support Portal also comes with a default style, but advanced users can edit this using CSS. If you’re using the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal page a chance to browse your Knowledge Base, quickly see how many “Open” and “Closed” support tickets they’ve or create a new support ticket.
If you are not utilizing the Private Support Option, the “Create a new ticket” form has a built-in spam protection to ensure your support system does not get spammed. There is also a welcome text box that may be edited in the settings to personalize your visitors greeting when they enter into your Customer Support Portal.
However this is probably not the only way your visitors can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo knows if these emailed tickets are from an existing customer and their current Customer Value.
Non-Customers are going to have a temporary account auto generated and you’ll see a “Temp” stamp included with their ticket so you know this is a new “promising” customer. Once they become a customer, Support Dynamo will append every one of their previous tickets to their account. It’s possible to add in multiple email accounts to pull support requests from multiple email sources. This happens to be best for individuals who need to have 1 centralized support hub to run all the necessary support for all of their websites all from ONE site or domain.
If you receive a common question, Support Dynamo lets you quickly convert a copy of the ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage as well as maintain a complete Knowledge Base in the Customer Support Portal. Having a Knowledge Base is a powerful addition to any site which can help lower your support time if visitors can find the things they want while avoiding having to submit a support ticket.
When using the KMS you can instantly convert tickets to any Knowledge Base topic or article once you notice the same question continues to be asked over and over. This is done with just one click inside the Ticket Options Meta Box. With one click you’ll clone the ticket in the ticket and open up a brand new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or supply a detailed answer and post.
The items we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a WordPress Ticket System Plugin. There are a lot of more little and powerful features as ticket and individual notes, computer bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and more! Go see for yourself truly how awesome Support Dynamo is, and find out the way it will help you streamline your customer support operation.
Don’t just support your customers, get to know them through Support Dynamo, THE WordPress Support Plugin.