WordPress Tech Support Themes were difficult to come across, especially ones that are updated continuously, free of bugs and will keep all the support on your own own site. All the things you thought you knew about WordPress Support Plugins is about to change, with the introduction of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every site owner or anyone running their own online business knows having extraordinary customer service is amongst the keys to becoming successful. Provided you can keep your customers happy before, during and after the transaction, there’s a high chance these will return.
Here I am going to give you a quick hands on analysis about Support Dynamo and how it can make it easier to run your online business.
Support Dynamo lets you provide that high quality customer service to all of your customers/visitors directly from inside your WordPress admin area – no 3rd party scripts or linking. An entire WordPress Tech Support Theme runs from within your internet site, on your server with the power of WordPress at its disposal.
There have been a few attempts at designing a 100% true WordPress Tech Support Theme before while some of those other Plugins still are available today still the common problem with all of them is they are old and seldomly get updated. Updates are vital. Naturally the only way to keep on top of current WordPress updated is through Plugin updates. Sometimes not updating your Plugins can show bugs or cause conflicts with many of of the more modern or innovative Plugins.
By no means is this a concern with Support Dynamo as the Plugin is constantly updated to keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly working to improve, update and their Plugin. Their mission is to give their WordPress Tech Support Theme users the finest 100% self hosted WordPress Support & Ticket System Plugin on the market today.
As soon as you install and activate Support Dynamo, there isn’t that much configuration required and it’ll function correctly straight out of the box. A couple of the aspects that helps to make Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is called the Ticket Management screen and is going to be perhaps one of the most visited screens within your WordPress admin area. From here, you will see all your current open tickets and choose to look through answered and closed support tickets.
There are also some handy filters to let you browse by topic or by author. This allows you to give accurate, quick and simple support to your customers with the Quick View feature. The Quick View feature is in a drop down section that displays the support request and a text area with the whole ticket conversation that you can read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response that you can create,edit and delete all from the settings page. These are generally perfect for a quick reply to all of those common questions you may face and something present in all of the high dollar Customer Care Systems.
The CIM (Customer Interaction Manager) is on par with the majority of the higher priced systems that have been shown to be hard to learn and are not made to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM means that you can understand your customers in a completely new way. Don’t just support your prospects, get to know them! While using Support Dynamo’s CIM, you will connect to your prospects and visitors using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to operate the Customer Value Calculator as well as a host of additional features. Implement the User Data Card to learn a bit more about whom you’re supporting, this insures you provide a higher-level of support however it can also help you discover the next big partner is actually a current customer. The WordPress Tech Support Theme completes the loop by auto contacting anyone who has opened a support ticket to collect Comments from customers and testimonials. This entire process is automated and you might discover gaps in the quality of your service and get those oh so powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services in accordance to actual comments from customers.
An additional bonus of Support Dynamo is there is no need to paste any code snippets or short codes. When you activate Support Dynamo, it automatically creates a support page with the Customer service Portal pre-embedded on the page. The Customer Support Portal also features a default style, but advanced users can edit this using CSS. If you’re using the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal page the ability to browse your Knowledge Base, quickly see how many “Open” and “Closed” support tickets they have or create a new support ticket.
If you’re not utilizing the Private Support Option, the “Create a new ticket” form comes with a built-in spam protection to guarantee your support system doesn’t get spammed. There is also a welcome text box that can be edited in the settings to personalize your visitors greeting if they enter into your Customer Support Portal.
However this would not be the only way your visitors can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And because of the Customer Interaction Manager, Support Dynamo can tell you if these emailed tickets are from an existing customer and also their current Customer Value.
Non-Customers are going to have a temporary account auto generated and you’ll see a “Temp” stamp added with their ticket so you are aware that this is a new “potential” customer. In the event they turn into a customer, Support Dynamo will append each one of their previous tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This happens to be an excellent option for individuals who need to have 1 centralized support hub to handle all of the support for all of their sites all from ONE site or domain.
If you receive a common question, Support Dynamo means that you can quickly convert a duplicate of the ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage and maintain a full blown Knowledge Base within the Customer Support Portal. Having a Knowledge Base is a wonderful addition to any site which can help lower your support time if visitors are able to find what they want without the need to submit a support ticket.
When using the KMS you can easily convert tickets to a Knowledge Base topic or article after you recognize the same question continues to be asked over and over. This is done with just one click inside the Ticket Options Meta Box. With one click you’ll clone the question within the ticket and open up a whole new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or the comprehensive answer and post.
What we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a WordPress Tech Support Theme. There are quite a few more little and powerful features for example ticket and customer notes, computer bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards plus much more! Visit for yourself really how great Support Dynamo actually is, and discover the way it can help streamline your customer support operation.
Please don’t just support your customers, understand them using Support Dynamo, THE WordPress Support Plugin.