WordPress Support Tickets Plugin were impossible to come by, especially ones that are updated continuously, free of bugs and will keep all the support on your site. Everything you thought you knew about WordPress Support Plugins is going to change, with the introduction of Support Dynamo – a WordPress Ticket System Plugin with the use of a Customer Interaction Manager.
Every entrepreneur or anyone running their very own online business knows having extraordinary customer support is definitely one of the keys to success. Whenever you can keep your customers happy before, during and after the transaction, there’s a high chance they will return.
Here I’m going to provide you with a quick hands on analysis about Support Dynamo how it may help you run your online business.
Support Dynamo allows you to provide that top quality customer service to all of your customers/visitors directly from within your WordPress admin area – no 3rd party scripts or linking. The entire WordPress Support Tickets Plugin runs from within your website or Blog, on your own server with the power of WordPress at its disposal.
There have been a few attempts at constructing a 100% true WordPress Support Tickets Plugin before and some of those other Plugins remain available today still the biggest problem with every one of them is the fact that they are old and seldomly get updated. Updates are vital. Of course the only way to keep on top of the most current WordPress updated is through Plugin updates. Commonly not updating your Plugins can show bugs or cause conflicts with many of of the more sophisticated or cutting edge Plugins.
By no means is this a problem regarding Support Dynamo mainly because the Plugin is consistently updated to keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly attempting to improve, update and their Plugin. Their mission is to give their WordPress Support Tickets Plugin users the very best 100% self hosted WordPress Support & Ticket System Plugin now available.
Once you install and activate Support Dynamo, there isn’t a great deal of configuration required and it will function correctly straight out of the box. Among the list of the aspects which makes Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is called the Ticket Management screen and is going to be one of the most visited screens inside your WordPress admin area. From here, you will see all your current open tickets and choose to browse through answered and closed support tickets.
There are also some useful filters to let you browse by topic or by author. This lets you give accurate, fast and easy support to your customers with the Quick View feature. The Quick View feature is in a drop down section that displays the support request and a text area with the entire ticket conversation for you to read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response which you could create,edit and delete all from the settings page. These are generally an excellent option for a quick reply to all the common questions you could possibly face and something present in all of the high dollar Customer Care Systems.
The CIM (Customer Interaction Manager) is on par with most of the more costly systems which are a pain to learn and are not intended to integrate with WordPress – with a WordPress Support Ticket System. The CIM allows you to understand your customers in a completely new way. Don’t just support your clients, know them! While running Support Dynamo’s CIM, you will connect to your customers and visitors utilizing a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to operate the Customer Value Calculator as well as a host of other functions. Use the User Data Card to learn a little bit more information on whom you’re supporting, this insures you provide a higher level of support but it may also make it easier to discover the next big partner happens to be current customer. The WordPress Support Tickets Plugin completes the loop by auto contacting anyone who has opened a support ticket to collect Customer comments and testimonials. This entire process is automated and you could discover gaps in the quality of your service and start to get those relatively powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services based around actual customer comments.
An additional bonus of Support Dynamo is there is no need to paste any code snippets or short codes. The moment you activate Support Dynamo, it automatically creates a support page along with the Customer service Portal pre-embedded on the page. The Customer Support Portal also comes with a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors will see on the Support Portal web page a chance to browse your Knowledge Base, quickly see how many “Open” and “Closed” support tickets they’ve or open a new support ticket.
If you are not utilizing the Private Support Option, the “Create a new ticket” form comes with a built-in spam protection to make certain your support system won’t get spammed. Also included is a welcome text box that can be edited in the settings to personalize your visitors greeting when they enter your Customer Support Portal.
However this is probably not the only way your visitors can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And due to the Customer Interaction Manager, Support Dynamo can tell you if these emailed tickets are from an existing customer as well as their current Customer Value.
Non-Customers will have a temporary account auto generated and you’ll see a “Temp” stamp built-in with their ticket so you know this is a new “promising” customer. In the event they become a customer, Support Dynamo will append all their prior tickets to their account. It’s possible to add in multiple email accounts to pull support requests from multiple email sources. This is perfect for individuals who need to have 1 centralized support hub to deal with all the necessary support for all of their websites all from ONE site or domain.
If you receive a common question, Support Dynamo allows you to quickly convert a duplicate of the particular ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage as well as maintain a complete Knowledge Base in the Customer Support Portal. Hosting a Knowledge Base is an awesome addition to any site and can help lower your support time if visitors can discover exactly what want without the need to submit a support ticket.
In the KMS you can instantly convert tickets to a Knowledge Base topic or article after you recognize the same question has been asked over and over again. This is done with just one click inside the Ticket Options Meta Box. With one click you’ll copy the question in the ticket and open up a new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or the comprehensive answer and post.
The items we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a WordPress Support Tickets Plugin. There are many more little and robust capabilities like ticket and customer notes, computer bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and a lot more! Visit for yourself truly how great Support Dynamo is, to see the way it will let you simplify your customer support process.
Don’t just support your customers, get to know them through Support Dynamo, THE WordPress Support Plugin.