WordPress Support Ticket Systems were difficult to locate, especially ones that have been updated regularly, free of bugs and will keep all the support on your own own site. Whatever you thought you knew about WordPress Support Plugins is going to change, with the review of Support Dynamo – a WordPress Ticket System Plugin utilizing a Customer Interaction Manager.
Every internet marketer or anyone running their very own business online knows having exceptional customer service is one of the keys to success. If you re able to keep your customers happy before, during and after the transaction, there’s a high chance they shall return.
Here I’m going to give you a quick examination about Support Dynamo how it may make it easier to run your online business.
Support Dynamo allows you to provide that high valuable customer service to all of your customers/visitors directly from inside of your WordPress admin area – no 3rd party scripts or linking. An entire WordPress Support Ticket System runs from within your web page, on your own server with all the power of WordPress at its disposal.
There have also been a few attempts at making a 100% true WordPress Support Ticket System before and several of those other Plugins remain available today still the biggest issue with every one of them is they are old and don’t get updated. Updates are vital. Naturally the only way to keep on top of the latest WordPress updated is through Plugin updates. Sometimes not updating your Plugins can show bugs or cause conflicts with some of the more sophisticated or innovative Plugins.
By no means is this a problem with Support Dynamo due to the fact the Plugin is constantly updated to help keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly attempting to improve, update and better their Plugin. Their mission is to give their WordPress Support Ticket System users the best possible 100% self hosted WordPress Support & Ticket System Plugin now available.
After you install and activate Support Dynamo, there is not a great deal of configuration required and it will function correctly straight out of the box. One of the aspects which makes Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is the Ticket Management screen and is going to be perhaps one of the most visited screens inside of your WordPress admin area. From here, you can see all your current open tickets and choose to look through answered and closed support tickets.
There are also some helpful filters to let you view by topic or by author. This lets you give precise, fast and simple support to any and all of your customers with the Quick View feature. The Quick View feature is in a drop down section that reveals the support request as well as a text area with the whole ticket conversation for you to read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response that you can create,edit and delete all from the settings page. These are best for a quick reply to all the common questions you might face and something present in all the high dollar Client Management Systems.
The CIM (Customer Interaction Manager) is on par with most of the high priced systems which are hard to learn and are not intended to integrate with WordPress – with a WordPress Support Ticket System. The CIM means that you can interact with your prospects in a completely new way. Don’t just support your visitors, know them! While using Support Dynamo’s CIM, you will connect to your customers and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins will let you make use of the Customer Value Calculator as well as a host of other features. Use the User Data Card to discover a bit more about whom you’re supporting, this insures you provide a higher-level of support however it might also make it easier to discover the next big partner happens to be current customer. The WordPress Support Ticket System completes the loop by auto contacting those who have opened a support ticket to collect Customer Feedback and testimonials. This complete process is automated and you may discover gaps in the quality of your service and start to get those relatively powerful testimonials. Use this information to improve your site or roll out additional products and services based on actual comments from customers.
Another effective bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. As soon as you activate Support Dynamo, it automatically creates a support page along with the Customer Support Portal pre-embedded on the page. The Customer Support Portal also includes a default style, but advanced users can edit this using CSS. If you’re using the Knowledge Management System (Knowledge Base), visitors will see on the Support Portal web page the power to browse your Knowledge Base, quickly see how many “Open” and “Closed” support tickets they have or open a new support ticket.
When you are not using the Private Support Option, the “Create a new ticket” form is equipped with a built-in spam protection to ensure your support system doesn’t get spammed. There’s also a welcome text box which can be edited in the settings to modify your visitors greeting once they enter your Customer Support Portal.
But this is probably not the only way your customers can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo will tell you if these emailed tickets came from an existing customer and their current Customer Value.
Non-Customers will have a temporary account auto created and you’ll see a “Temp” stamp built-in with their ticket so you know this is a new “potential” customer. When they turn into a customer, Support Dynamo will append all their prior tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This is perfect for those who need to have 1 centralized support hub to manage most of the support for all of their websites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo lets you quickly convert a duplicate of that ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage as well as maintain a complete Knowledge Base through the Customer Support Portal. Owning a Knowledge Base is a great addition to any site and can help your support time if visitors are able to find whatever they want without the need to submit a support ticket.
When using the KMS you can immediately transform tickets to a Knowledge Base topic or article after you notice the same question has been asked again and again. This is done with just one click inside the Ticket Options Meta Box. With one click you’ll copy the question in the ticket and launch up a whole new Knowledge Base article window with the contents of the ticket pre-loaded for you to edit or supply a comprehensive answer and post.
The items we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a WordPress Support Ticket System. There are a lot of more little and amazing options as ticket and individual notes, bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and a lot more! Go see for yourself truly how awesome Support Dynamo actually is, to discover how it may help simplify your customer support operation.
Please don’t just support your customers, get to know them with Support Dynamo, THE WordPress Support Plugin.