WordPress Support Plugin were difficult to come by, especially ones that are updated regularly, free of bugs and will keep all the support on your own own site. All the things you thought you knew about WordPress Support Plugins is getting ready to change, with the intro of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every entrepreneur or anyone running their own internet business knows having fantastic customer support is amongst the keys to becoming successful. If you re able to keep your customers happy before, during and after the transaction, there’s a high chance they shall return.
Here I’m going to give you a quick report about Support Dynamo how it may help you run your online business.
Support Dynamo lets you provide that high quality customer service to your customers/visitors directly from inside your WordPress admin area – no 3rd party scripts or linking. The whole WordPress Support Plugin runs from within your internet site, on your server with all the power of WordPress at its disposal.
There have been a couple of attempts at creating a 100% true WordPress Support Plugin before and several of those other Plugins are still on the market today still the most common issue with all of them is that they are old and don’t get updated. Updates are vital. The only way to keep up with the most current WordPress updated is through Plugin updates. Oftentimes not updating your Plugins can show bugs or cause conflicts with some more of the more sophisticated or innovative Plugins.
This is not a concern with Support Dynamo as the Plugin is continually updated to keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly working to improve, update and their Plugin. Their mission is to give their WordPress Support Plugin users the very best 100% self hosted WordPress Support & Ticket System Plugin on the market today.
Once you install and activate Support Dynamo, there is not that much configuration required and it’ll function correctly straight out of the box. A couple of the aspects that makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is called the Ticket Management screen and will soon be one of your most visited screens inside of your WordPress admin area. From here, you can see all of your current open tickets and choose to browse through answered and closed support tickets.
There are also a few helpful filters to let you view by topic or by author. This allows you to give precise, quick and easy support to your customers with the Quick View feature. The Quick View feature will be in the drop down section that displays the support request and a text area with the entire ticket conversation that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you’ll be able to create,edit and delete all from the settings page. You will see these are great for a quick reply to all of those common questions you might face and something offered in all of the high dollar Customer Support Systems.
The CIM (Customer Interaction Manager) is on par with most of the high priced systems that might be hard to learn and are generally not designed to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM means that you can understand your customers in a completely new way. Don’t just support your prospects, understand them! When using Support Dynamo’s CIM, you will communicate with your customers and visitors using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to operate the Customer Value Calculator as well as a host of other features. Utilize the User Data Card to learn a little bit more information on whom you’re supporting, this insures you provide a higher level of support however it might also help you discover your next big partner is actually a current customer. The WordPress Support Plugin completes the loop by auto contacting anyone who has opened a support ticket to collect Customer Feedback and testimonials. This complete process is automated and you’ll discover gaps in the quality of your service and get those relatively powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services based on actual customer feedback.
Yet one more bonus of Support Dynamo is there is no need to paste any code snippets or short codes. When you activate Support Dynamo, it automatically creates a support page along with the Customer service Portal pre-embedded on the page. The Customer Support Portal also comes with a default style, but advanced users can edit this using CSS. If you’re using the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal web page the ability to browse your Knowledge Base, instantly see how many “Open” and “Closed” support tickets they have or create a new support ticket.
If you are not using the Private Support Option, the “Create a new ticket” form has a built-in spam protection to ensure your support system does not get spammed. Also included is a welcome text box that can be edited in the settings to personalize your visitors greeting once they get into your Customer Support Portal.
However this would not be the only way your web visitors can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And because of the Customer Interaction Manager, Support Dynamo knows if these emailed tickets are from an existing customer and also their current Customer Value.
Non-Customers will have a temporary account auto created and you’ll see a “Temp” stamp included with their ticket so you know this is a new “promising” customer. Once they turn into a customer, Support Dynamo will append each of their prior tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This happens to be ideal for people who need to have 1 centralized support hub to manage all the support for all of their websites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo lets you quickly convert a copy of the ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage and maintain a complete Knowledge Base within the Customer Support Portal. Having a Knowledge Base is a fantastic addition to any site which can help your support time if visitors can discover exactly what want without the need to submit a support ticket.
With the KMS you can quickly convert tickets to any Knowledge Base topic or article once you notice the same question is being asked over and over again. This is completed with just one click inside the Ticket Options Meta Box. With one click you’ll copy the question within the ticket and open up a brand new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or the detailed answer and post.
The items we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a WordPress Support Plugin. There are many more little and robust options like ticket and user notes, bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and more! Go see for yourself really how amazing Support Dynamo is, and discover how it will help you improve your customer support operation.
Please don’t just support your customers, understand them using Support Dynamo, THE WordPress Support Plugin.