WordPress Support Forum Plugins were difficult to come across, especially ones that are updated regularly, free of bugs and will keep all the support on your site. Anything you thought you knew about WordPress Support Plugins is getting ready to change, with the introduction of Support Dynamo – a WordPress Ticket System Plugin with the use of a Customer Interaction Manager.
Every internet marketer or anyone running their personal business online knows having fantastic customer service can be one of the keys to success. Whenever you can keep your customers happy before, during and after the transaction, there’s a high chance these will return.
Here I am going to give you a quick review about Support Dynamo and how it can make it easier to run your online business.
Support Dynamo gives you the ability to provide that high valuable customer service to your customers/visitors straight from within your WordPress admin area – no 3rd party scripts or linking. An entire WordPress Support Forum Plugin runs from within your website or Blog, on your own server with all the power of WordPress at its disposal.
There have been a couple of attempts at building a 100% true WordPress Support Forum Plugin before and some of those other Plugins are still on the market today still the most common issue with every one of them is that they are old and do not get updated. Updates are vital. The only way to keep on top of the latest WordPress updated is through Plugin updates. Commonly not updating your Plugins can show bugs or cause conflicts with some more of the latest or innovative Plugins.
This is not an issue with Support Dynamo mainly because the Plugin is constantly updated to keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly looking for a way to improve, update and better their Plugin. Their mission is to give their WordPress Support Forum Plugin users the easiest 100% self hosted WordPress Support & Ticket System Plugin currently available.
After you install and activate Support Dynamo, there is not a great deal of configuration required and it will function correctly straight out of the box. A couple of the aspects that helps to make Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is the Ticket Management screen and will soon be your most visited screens inside your WordPress admin area. From here, you will see all your current open tickets and choose to read through answered and closed support tickets.
There are also some handy filters to let you view by topic or by author. This lets you give accurate, easy to understand support to your customers with the Quick View feature. The Quick View feature is in a drop down section that displays the support request and a text area with the whole ticket conversation that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response that you can create,edit and delete all from the settings page. These are best for an immediate reply to all the common questions you might face and something present in so many high dollar Customer Support Systems.
The CIM (Customer Interaction Manager) is on par with most of the very more costly systems which can be hard to learn and are not developed to integrate with WordPress – with a WordPress Support Ticket System. The CIM allows you to communicate with your visitors in a brand new way. Don’t just support your customers, know them! While using Support Dynamo’s CIM, you will interact with your customers and visitors utilizing a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins will let you operate the Customer Value Calculator as well as a host of other features. Implement the User Data Card to learn a little bit more information on whom you’re supporting, this insures you provide a higher-level of support but it can also make it easier to discover your next big partner happens to be current customer. The WordPress Support Forum Plugin completes the loop by auto contacting anyone who has opened a support ticket to collect Customer comments and testimonials. This complete process is automated and you might discover gaps in the quality of your service and get those oh so powerful testimonials. Use this information to improve your site or roll out additional products and services based upon actual customer feedback.
An additional bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. The moment you activate Support Dynamo, it automatically creates a support page along with the Customer service Portal pre-embedded on the page. The Customer Support Portal also features a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal page the power to browse your Knowledge Base, quickly see how many “Open” and “Closed” support tickets they have or open a new support ticket.
If you are not utilizing the Private Support Option, the “Create a new ticket” form will have a built-in spam protection to make certain your support system doesn’t get spammed. There’s also a welcome text box that may be edited in the settings to modify your visitors greeting when they enter into your Customer Support Portal.
But this is probably not the only way your visitors can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo will tell you if these emailed tickets are written by an existing customer as well as their current Customer Value.
Non-Customers will have a temporary account auto generated and you’ll see a “Temp” stamp built-in with their ticket so you are aware that this is a new “potential” customer. When they turn into a customer, Support Dynamo will append each one of their prior tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This happens to be perfect for when you wish to have 1 centralized support hub to manage most of the support for all of their websites all from ONE site or domain.
If you receive a common question, Support Dynamo lets you quickly convert a copy of the ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS allows you to create, manage as well as maintain a comprehensive Knowledge Base through the Customer Support Portal. Hosting a Knowledge Base is a wonderful addition to any site and can help your support time if visitors can find whatever they want without the need to submit a support ticket.
When using the KMS you can quickly convert tickets to a Knowledge Base topic or article once you recognize the same question continues to be asked over and over again. This is done with just one click inside the Ticket Options Meta Box. With one click you’ll copy the ticket within the ticket and launch up a new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or provide a comprehensive answer and post.
What we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a WordPress Support Forum Plugin. There s numerous more simple and amazing options like ticket and user notes, bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and a lot more! Visit for yourself really how powerful Support Dynamo actually is, to discover the way it can help streamline your customer support operation.
Don’t just support your customers, understand them through Support Dynamo, THE WordPress Support Plugin.