WordPress Support Desk Plugins were tough to discover, especially ones that are updated regularly, free of bugs and keep all the support on your own own site. Anything you thought you knew about WordPress Support Plugins is getting ready to change, with the introduction of Support Dynamo – a WordPress Ticket System Plugin with the use of a Customer Interaction Manager.
Every webmaster or anyone running their personal online business knows having extraordinary customer support is one of the keys to becoming successful. Whenever you can keep your customers happy before, during and after the transaction, there’s a high chance these will return.
Here I will provide you with a quick review about Support Dynamo how it may make it easier to run your online business.
Support Dynamo lets you provide that high valuable customer service to your customers/visitors directly from within your WordPress admin area – no 3rd party scripts or linking. The whole WordPress Support Desk Plugin runs from within your website or Blog, on your server with all the power of WordPress at its disposal.
There have been a couple of attempts at making a 100% true WordPress Support Desk Plugin before and some of those other Plugins remain available today still the biggest problem with all of them is that they are old and do not get updated. Updates are vital. The only way to keep up with the latest WordPress updated is through Plugin updates. Oftentimes not updating your Plugins can show bugs or cause conflicts with some more of the recent or innovative Plugins.
This is not a problem regarding Support Dynamo as the Plugin is continually updated to keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly looking for a way to improve, update and better their Plugin. Their mission is to give their WordPress Support Desk Plugin users the most impressive 100% self hosted WordPress Support & Ticket System Plugin available today.
As soon as you install and activate Support Dynamo, there isn’t that much configuration required and it should function correctly straight out of the box. One of the many aspects which makes Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is called the Ticket Management screen and is going to be your most visited screens within your WordPress admin area. From here, you can see all your current open tickets and choose to read through answered and closed support tickets.
There are also some useful filters to let you browse by topic or by author. This allows you to give precise, appropriate support to your customers with the Quick View feature. The Quick View feature is in a drop down section that displays the support request and a text area with the whole ticket conversation for you to read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you’ll be able to create,edit and delete all from the settings page. These are perfect for a fast reply to some of those common questions you could possibly face and something offered in so many high dollar Customer Care Systems.
The CIM (Customer Interaction Manager) is on par with the majority of the high priced systems that end up being a pain to learn and are not intended to integrate with WordPress – with a WordPress Support Ticket System. The CIM gives you the ability to communicate with your visitors in a completely new way. Don’t just support your visitors, get to know them! When using Support Dynamo’s CIM, you will connect to your clients and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to use the Customer Value Calculator as well as a host of other functions. Use the User Data Card to learn a little bit more information on whom you’re supporting, this insures you provide a higher-level of support however it can also help you discover the next big partner is actually a current customer. The WordPress Support Desk Plugin completes the loop by auto contacting anyone who has opened a support ticket to collect Comments from customers and testimonials. This whole process is automated and you could discover gaps in the quality of your service and get those rather powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services based upon actual comments from customers.
An additional bonus of Support Dynamo is there is no need to paste any code snippets or short codes. When you activate Support Dynamo, it will automatically create support page with the Customer service Portal pre-embedded on the page. The Customer Support Portal also includes a default style, but advanced users can edit this using CSS. If you’re using the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal web page a chance to browse your Knowledge Base, instantly see how many “Open” and “Closed” support tickets they have or create a new support ticket.
If you are not utilizing the Private Support Option, the “Create a new ticket” form comes with a built-in spam protection to guarantee your support system will not get spammed. There’s also a welcome text box that can easily be edited in the settings to modify your visitors greeting when they enter into your Customer Support Portal.
However this is probably not the only way your customers can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And due to the Customer Interaction Manager, Support Dynamo can tell you if these emailed tickets are from an existing customer as well as their current Customer Value.
Non-Customers are going to have a temporary account auto created and you’ll see a “Temp” stamp built-in with their ticket so you are aware that this is a new “promising” customer. When they turn into a customer, Support Dynamo will append each one of their previous tickets to their account. It’s possible to add in multiple email accounts to pull support requests from multiple email sources. This happens to be an excellent option for individuals who prefer to have 1 centralized support hub to handle all of the support for all of their websites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo means that you can quickly convert a copy of their ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage as well as maintain a comprehensive Knowledge Base within the Customer Support Portal. Hosting a Knowledge Base is a powerful addition to any site and can help lower your support time if visitors can find exactly what want while avoiding having to submit a support ticket.
With the KMS you can easily transform tickets to a Knowledge Base topic or article whenever you notice the same question continues to be asked over and over again. This is done with just one click inside the Ticket Options Meta Box. With one click you’ll clone the question within the ticket and launch up a brand new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or supply a complete answer and post.
The items we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a WordPress Support Desk Plugin. There are many more simple and amazing options for example ticket and customer notes, bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards plus much more! Go see for yourself truly how awesome Support Dynamo actually is, to discover how it will let you simplify your customer support process.
Please don’t just support your customers, get to know them with Support Dynamo, THE WordPress Support Plugin.