WordPress Simple Email Ticket Support Systems were tough to find, especially ones that are updated regularly, free of bugs and keep all the support on your site. Everything you thought you knew about WordPress Support Plugins is going to change, with the review of Support Dynamo – a WordPress Ticket System Plugin utilizing a Customer Interaction Manager.
Every webmaster or anyone running their own internet business knows having exceptional customer service is thought to be one of the keys to success. Provided you can keep your customers happy before, during and after the transaction, there’s a high chance these will return.
Here I am going to provide you with a quick hands on analysis about Support Dynamo and how it can help you run your online business.
Support Dynamo lets you provide that high valuable customer service to your customers/visitors directly from within your WordPress admin area – no 3rd party scripts or linking. An entire WordPress Simple Email Ticket Support System runs from within your website or Blog, on your own server with the power of WordPress at its disposal.
There have also been a number of attempts at making a 100% true WordPress Simple Email Ticket Support System before while some of those other Plugins still are on the market today but the most common issue with every one of them is they are old and seldomly get updated. Updates are vital. Of course the only way to keep on top of the most current WordPress updated is through Plugin updates. Not to mention not updating your Plugins can show bugs or cause conflicts with some more of the newer or innovative Plugins.
By no means is this a concern with Support Dynamo as the Plugin is constantly updated to keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly working to improve, update and their Plugin. Their mission is to give their WordPress Simple Email Ticket Support System users the easiest 100% self hosted WordPress Support & Ticket System Plugin on the market today.
After you install and activate Support Dynamo, there isn’t a great deal of configuration required and it should function correctly straight out of the box. A couple of the aspects that makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is called the Ticket Management screen and is going to be one of the most visited screens within your WordPress admin area. From here, you will see all of your current open tickets and choose to search through answered and closed support tickets.
There are also a few handy filters to let you view by topic or by author. This allows you to give accurate, fast and easy support to any and all of your customers with the Quick View feature. The Quick View feature will be in the drop down section that displays the support request and a text area with the whole ticket conversation for you to read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you could create,edit and delete all from the settings page. These would be great for an instant reply to some of those common questions you could possibly face and something offered in most of the high dollar Customer Service Systems.
The CIM (Customer Interaction Manager) is on par with most of the very expensive systems which can be hard to learn and of course are not developed to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM allows you to understand your prospects in a brand new way. Don’t just support your visitors, get to know them! While using Support Dynamo’s CIM, you will connect to your web visitors and visitors using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you utilize the Customer Value Calculator as well as a host of other features. Implement the User Data Card to discover a little more information on whom you’re supporting, this insures you provide a higher-level of support but it might also help you discover the next big partner happens to be current customer. The WordPress Simple Email Ticket Support System completes the loop by auto contacting those who have opened a support ticket to collect Customer Feedback and testimonials. This whole process is automated and you’ll discover gaps in the quality of your service and acquire those oh so powerful testimonials. Use this information to improve your site or roll out additional products and services based upon actual customer opinions.
Another great bonus of Support Dynamo is there is no need to paste any code snippets or short codes. The moment you activate Support Dynamo, it will automatically create support page with the Customer are Portal pre-embedded on the page. The Customer Support Portal also includes a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors will see on the Support Portal page the power to browse your Knowledge Base, immediately see how many “Open” and “Closed” support tickets they have or create a new support ticket.
When you are not utilizing the Private Support Option, the “Create a new ticket” form is included with a built-in spam protection to guarantee your support system will not get spammed. There is also a welcome text box that can easily be edited in the settings to personalize your visitors greeting once they enter into your Customer Support Portal.
But this is probably not the only way your prospects can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And due to the Customer Interaction Manager, Support Dynamo will tell you if these emailed tickets are from an existing customer and their current Customer Value.
Non-Customers will have a temporary account auto generated and you’ll see a “Temp” stamp included with their ticket so you are aware that this is a new “promising” customer. In the event they turn into a customer, Support Dynamo will append all of their previous tickets to their account. You can add in multiple email accounts to pull support requests from multiple email sources. This is an excellent option for individuals who prefer to have 1 centralized support hub to manage all of the support for all of their websites all from ONE site or domain.
If you receive a common question, Support Dynamo means that you can quickly convert a duplicate of that ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage and maintain a full blown Knowledge Base within the Customer Support Portal. Owning a Knowledge Base is a powerful addition to any site which can help your support time if visitors are able to find the things they want while avoiding having to submit a support ticket.
With the KMS you can instantly convert tickets to any Knowledge Base topic or article after you notice the same question continues to be asked repeatedly. This is completed with a single click inside the Ticket Options Meta Box. With one click you’ll clone the ticket within the ticket and open up a new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or the thorough answer and post.
What we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a WordPress Simple Email Ticket Support System. There are a lot of more little and robust capabilities as ticket and customer notes, bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards plus much more! Visit for yourself really how awesome Support Dynamo actually is, to see the way it will help you improve your customer support system.
Don’t just support your customers, get to know them through Support Dynamo, THE WordPress Support Plugin.