WordPress Plugin Ticketing Systems were tough to find, especially ones that are updated continuously, free of bugs and will keep all the support on your site. All the things you thought you knew about WordPress Support Plugins is going to change, with the review of Support Dynamo – a WordPress Ticket System Plugin utilizing a Customer Interaction Manager.
Every site owner or anyone running their very own online business knows having extraordinary customer service can be one of the keys to becoming successful. If you can keep your customers happy before, during and after the transaction, there’s a high chance they will return.
Here I am going to give you a quick report about Support Dynamo how it may help you run your online business.
Support Dynamo gives you the ability to provide that high quality customer service to all of your customers/visitors directly from within your WordPress admin area – no 3rd party scripts or linking. An entire WordPress Plugin Ticketing System runs from within your online site, on your server with all the power of WordPress at its disposal.
There have been a couple of attempts at creating a 100% true WordPress Plugin Ticketing System before while some of those other Plugins still are available today but the common issue with all of them is that they are old and don’t get updated. Updates are vital. Naturally the only way to keep up with the most current WordPress updated is through Plugin updates. Often not updating your Plugins can show bugs or cause conflicts with some of the more modern or innovative Plugins.
By no means is this an issue with Support Dynamo due to the fact the Plugin is continually updated to help keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly working to improve, update and their Plugin. Their mission is to give their WordPress Plugin Ticketing System users the easiest 100% self hosted WordPress Support & Ticket System Plugin now available.
As soon as you install and activate Support Dynamo, there isn’t a great deal of configuration required and it should function correctly straight out of the box. A couple of the aspects that makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is the Ticket Management screen and will soon be your most visited screens inside your WordPress admin area. From here, you can see all of your current open tickets and choose to search through answered and closed support tickets.
There are also a few handy filters to let you browse by topic or by author. This lets you give precise, fast and simple support to your customers with the Quick View feature. The Quick View feature is in a drop down section that reveals the support request as well as a text area with the whole ticket conversation so that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response that you can create,edit and delete all from the settings page. These are generally perfect for a quick reply to all of those common questions you might face and something sold in all the high dollar Customer Support Systems.
The CIM (Customer Interaction Manager) is on par with the majority of the higher priced systems that are more difficult to learn and of course are not developed to integrate with WordPress – with a WordPress Support Ticket System. The CIM gives you the ability to interact with your customers in a completely new way. Don’t just support your visitors, understand them! While using Support Dynamo’s CIM, you will interact with your clients and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you operate the Customer Value Calculator and a host of other functions. Use the User Data Card to discover a little more information on whom you’re supporting, this insures you provide a higher-level of support however it can also make it easier to discover your next big partner is actually a current customer. The WordPress Plugin Ticketing System completes the loop by auto contacting those who have opened a support ticket to collect Comments from customers and testimonials. This complete process is automated and you might discover gaps in the quality of your service and acquire those rather powerful testimonials. Use this information to improve your internet site or roll out additional products and services based around actual customer opinions.
Another great bonus of Support Dynamo is there is no need to paste any code snippets or short codes. As soon as you activate Support Dynamo, it will automatically create support page with the Customer service Portal pre-embedded on the page. The Customer Support Portal also features a default style, but advanced users can edit this using CSS. If you’re using the Knowledge Management System (Knowledge Base), visitors will see on the Support Portal page the power to browse your Knowledge Base, instantly see how many “Open” and “Closed” support tickets they have or open a new support ticket.
When you are not using the Private Support Option, the “Create a new ticket” form will have a built-in spam protection to ensure your support system won’t get spammed. There is also a welcome text box that can easily be edited in the settings to custom-fit your visitors greeting once they enter into your Customer Support Portal.
But this is certainly not the only way your clients can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo will show you if these emailed tickets are from an existing customer and also their current Customer Value.
Non-Customers are going to have a temporary account auto generated and you’ll see a “Temp” stamp built-in with their ticket so you know this is a new “promising” customer. Once they turn into a customer, Support Dynamo will append every one of their prior tickets to their account. It’s possible to add in multiple email accounts to pull support requests from multiple email sources. This is best for people who wish to have 1 centralized support hub to manage all of the support for all of their sites all from ONE site or domain.
If you receive a common question, Support Dynamo means that you can quickly convert a duplicate of the particular ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage and maintain a full blown Knowledge Base through the Customer Support Portal. Owning a Knowledge Base is a great addition to any site and can help lower your support time if visitors can find exactly what want while avoiding having to submit a support ticket.
With the KMS you can easily convert tickets to any Knowledge Base topic or article when you recognize the same question has been asked repeatedly. This is completed with just one click inside the Ticket Options Meta Box. With one click you’ll copy the question in the ticket and launch up a whole new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or provide a comprehensive answer and post.
What we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a WordPress Plugin Ticketing System. There are quite a few more simple as well as amazing capabilities like ticket and individual notes, computer bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and more! Visit for yourself really how powerful Support Dynamo is, to discover the way it may help streamline your customer support process.
Don’t just support your customers, get to know them with Support Dynamo, THE WordPress Support Plugin.