WordPress Live Support Plugins were difficult to locate, especially ones that are updated continuously, free of bugs and will keep all the support on your own own site. Whatever you thought you knew about WordPress Support Plugins is getting ready to change, with the intro of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every entrepreneur or anyone running their own online business knows having exceptional customer service can be one of the keys to success. If you can keep your customers happy before, during and after the transaction, there’s a high chance these will return.
Here I will give you a quick report about Support Dynamo how it may make it easier to run your online business.
Support Dynamo allows you to provide that high quality customer service to all of your customers/visitors straight from inside of your WordPress admin area – no 3rd party scripts or linking. The entire WordPress Live Support Plugin runs from within your website or Blog, on your server with the power of WordPress at its disposal.
There have been a couple of attempts at developing a 100% true WordPress Live Support Plugin before and some of those other Plugins are still available today however the common problem with every one of them is that they are old and no longer get updated. Updates are vital. The only way to keep on top of the latest WordPress updated is through Plugin updates. Many times not updating your Plugins can show bugs or cause conflicts with many of the more sophisticated or cutting edge Plugins.
This is not a concern with Support Dynamo mainly because the Plugin is consistently updated to help keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly looking for a way to improve, update and their Plugin. Their mission is to give their WordPress Live Support Plugin users the absolute best 100% self hosted WordPress Support & Ticket System Plugin available today.
After you install and activate Support Dynamo, there isn’t that much configuration required and it’ll function correctly straight out of the box. Among the list of the aspects that helps to make Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is called the Ticket Management screen and is going to be your most visited screens within your WordPress admin area. From here, you will see all your current open tickets and choose to search through answered and closed support tickets.
There are also a few helpful filters to let you view by topic or by author. This allows you to give precise, appropriate support to your customers with the Quick View feature. The Quick View feature will be in the drop down section that reveals the support request as well as a text area with the whole ticket conversation for you to read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response which you’ll be able to create,edit and delete all from the settings page. These would be ideal for an immediate reply to all the common questions you might face and something present in most of the high dollar Client Management Systems.
The CIM (Customer Interaction Manager) is on par with the majority of the very expensive systems which can be hard to learn and of course are not built to integrate with WordPress – with a WordPress Support Ticket System. The CIM allows you to understand your prospects in a brand new way. Don’t just support your customers, know them! While running Support Dynamo’s CIM, you will interact with your clients and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you use the Customer Value Calculator as well as a host of additional features. Utilize the User Data Card to discover a little bit more information on whom you’re supporting, this insures you provide a higher-level of support but it might also make it easier to discover your next big partner happens to be current customer. The WordPress Live Support Plugin completes the loop by auto contacting anyone who has opened a support ticket to collect Comments from customers and testimonials. This complete process is automated and you may discover gaps in the quality of your service and start to get those oh so powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services based around actual customer opinions.
Another effective bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. When you activate Support Dynamo, it automatically creates a support page along with the Customer service Portal pre-embedded on the page. The Customer Support Portal also includes a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors will see on the Support Portal page the chance to browse your Knowledge Base, immediately see how many “Open” and “Closed” support tickets they’ve or create a new support ticket.
If you’re not using the Private Support Option, the “Create a new ticket” form comes with a built-in spam protection to ensure your support system does not get spammed. Also included is a welcome text box that can be edited in the settings to custom-fit your visitors greeting if they enter into your Customer Support Portal.
But this is not the only way your clients can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo will tell you if these emailed tickets are written by an existing customer as well as their current Customer Value.
Non-Customers will have a temporary account auto generated and you’ll see a “Temp” stamp built-in with their ticket so you know this is a new “promising” customer. In the event they become a customer, Support Dynamo will append all of their prior tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This happens to be ideal for those who prefer to have 1 centralized support hub to run most of the support for all of their sites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo means that you can quickly convert a duplicate of the ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage and maintain a comprehensive Knowledge Base through the Customer Support Portal. Hosting a Knowledge Base is a wonderful addition to any site which can help your support time if visitors are able to find the things they want without the need to submit a support ticket.
With the KMS you can immediately transform tickets to a Knowledge Base topic or article once you recognize the same question is being asked repeatedly. This is completed with a single click inside the Ticket Options Meta Box. With one click you’ll copy the ticket within the ticket and launch up a brand new Knowledge Base article window with the contents of the ticket pre-loaded for you to edit or supply a complete answer and post.
What we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a WordPress Live Support Plugin. There are many more little and robust capabilities like ticket and individual notes, computer bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards etc! Visit for yourself really how powerful Support Dynamo actually is, and find out how it can help simplify your customer support operation.
Don’t just support your customers, understand them using Support Dynamo, THE WordPress Support Plugin.