WordPress Knowledge Base Plugins were impossible to locate, especially ones that are updated regularly, free of bugs and will keep all the support on your own own site. Whatever you thought you knew about WordPress Support Plugins is getting ready to change, with the intro of Support Dynamo – a WordPress Ticket System Plugin utilizing a Customer Interaction Manager.
Every internet marketer or anyone running their personal business online knows having fantastic customer service can be one of the keys to success. Provided you can keep your customers happy before, during and after the transaction, there’s a high chance these will return.
Here I’m going to give you a quick review about Support Dynamo and how it can help you run your online business.
Support Dynamo allows you to provide that top quality customer service to your customers/visitors straight from within your WordPress admin area – no 3rd party scripts or linking. An entire WordPress Knowledge Base Plugin runs from within your site, on your server with all the power of WordPress at its disposal.
There have been a number of attempts at creating a 100% true WordPress Knowledge Base Plugin before and some of those other Plugins still are on the market today however the common problem with all of them is the fact that they are old and do not get updated. Updates are vital. Naturally the only way to keep up with the most current WordPress updated is through Plugin updates. Sometimes not updating your Plugins can show bugs or cause conflicts with many of the more sophisticated or cutting edge Plugins.
By no means is this a problem regarding Support Dynamo mainly because the Plugin is constantly updated to help keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly working to improve, update and better their Plugin. Their mission is to give their WordPress Knowledge Base Plugin users the easiest 100% self hosted WordPress Support & Ticket System Plugin now available.
As soon as you install and activate Support Dynamo, there is not that much configuration required and it’ll function correctly straight out of the box. A couple of the aspects that helps to make Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is the Ticket Management screen and will soon be one of the most visited screens within your WordPress admin area. From here, you will see all of your current open tickets and choose to read through answered and closed support tickets.
There are also a few useful filters to let you browse by topic or by author. This allows you to give precise, appropriate support to all of your customers with the Quick View feature. The Quick View feature will be in the drop down section that reveals the support request and a text area with the entire ticket conversation so that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you could create,edit and delete all from the settings page. These are generally just the thing for a quick reply to all those common questions you might face and something sold in all the high dollar Customer Support Systems.
The CIM (Customer Interaction Manager) is on par with most of the higher priced systems that will be a pain to learn and are not developed to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM allows you to understand your visitors in a brand-new way. Don’t just support your visitors, know them! While using Support Dynamo’s CIM, you will communicate with your prospects and visitors utilizing a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you utilize the Customer Value Calculator and a host of other features. Implement the User Data Card to learn a bit more information on whom you’re supporting, this insures you provide a higher level of support but it might also help you discover your next big partner happens to be current customer. The WordPress Knowledge Base Plugin completes the loop by auto contacting anyone who has opened a support ticket to collect Customer comments and testimonials. This complete process is automated and you might discover gaps in the quality of your service and get those rather powerful testimonials. Use this information to improve your site or roll out additional products and services in accordance to actual comments from customers.
Yet another bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. As soon as you activate Support Dynamo, it will automatically create support page with the Customer service Portal pre-embedded on the page. The Customer Support Portal also features a default style, but advanced users can edit this using CSS. If you’re using the Knowledge Management System (Knowledge Base), visitors will see on the Support Portal web page the chance to browse your Knowledge Base, immediately see how many “Open” and “Closed” support tickets they’ve or open a new support ticket.
If you are not utilizing the Private Support Option, the “Create a new ticket” form is included with a built-in spam protection to make certain your support system will not get spammed. There is also a welcome text box that can easily be edited in the settings to customize your visitors greeting when they get into your Customer Support Portal.
However this is not the only way your clients can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And due to the Customer Interaction Manager, Support Dynamo will show you if these emailed tickets are written by an existing customer and their current Customer Value.
Non-Customers are going to have a temporary account auto generated and you’ll see a “Temp” stamp added with their ticket so you are aware that this is a new “potential” customer. In the event they turn into a customer, Support Dynamo will append all their previous tickets to their account. It’s possible to add in multiple email accounts to pull support requests from multiple email sources. This happens to be great for those who wish to have 1 centralized support hub to manage all the necessary support for all of their sites all from ONE site or domain.
If you receive a common question, Support Dynamo lets you quickly convert a copy of the ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS allows you to create, manage as well as maintain a full blown Knowledge Base in the Customer Support Portal. Hosting a Knowledge Base is a powerful addition to any site and can help your support time if visitors discover whatever they want while avoiding having to submit a support ticket.
In the KMS you can instantly convert tickets to any Knowledge Base topic or article whenever you notice the same question is being asked over and over again. This is done with just one click inside the Ticket Options Meta Box. With one click you’ll clone the question in the ticket and open up a new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or supply a comprehensive answer and post.
What we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a WordPress Knowledge Base Plugin. There are a lot of more small and amazing features like ticket and individual notes, bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and even more! Visit for yourself really how awesome Support Dynamo actually is, and discover the way it may help simplify your customer support process.
Please don’t just support your customers, get to know them through Support Dynamo, THE WordPress Support Plugin.