WordPress Helpdesk Plugins were tough to locate, especially ones that have been updated continuously, free of bugs and keep all the support on your site. All the things you thought you knew about WordPress Support Plugins is going to change, with the introduction of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every infopreneur or anyone running their personal business online knows having extraordinary customer service is definitely one of the keys to success. Whenever you can keep your customers happy before, during and after the transaction, there’s a high chance they shall return.
Here I will give you a quick examination about Support Dynamo and how it can help you run your online business.
Support Dynamo gives you the ability to provide that high valuable customer service to all of your customers/visitors straight from inside your WordPress admin area – no 3rd party scripts or linking. An entire WordPress Helpdesk Plugin runs from within your internet site, on your own server with the power of WordPress at its disposal.
There have also been a couple of attempts at constructing a 100% true WordPress Helpdesk Plugin before and some of those other Plugins still are available today but the biggest issue with all of them is the fact that they are old and do not get updated. Updates are vital. Of course the only way to keep up with the latest WordPress updated is through Plugin updates. Not to mention not updating your Plugins can show bugs or cause conflicts with many of of the latest or cutting edge Plugins.
This is not a problem with Support Dynamo due to the fact the Plugin is consistently updated to help keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly looking for a way to improve, update and better their Plugin. Their mission is to give their WordPress Helpdesk Plugin users the very best 100% self hosted WordPress Support & Ticket System Plugin on the market today.
Once you install and activate Support Dynamo, there isn’t a great deal of configuration required and it should function correctly straight out of the box. One of the aspects that makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is called the Ticket Management screen and is going to be one of the most visited screens inside your WordPress admin area. From here, you can see all your current open tickets and choose to look through answered and closed support tickets.
There are also a few helpful filters to let you browse by topic or by author. This allows you to give precise, quick and simple support to all of your customers with the Quick View feature. The Quick View feature will be in the drop down section that displays the support request as well as a text area with the entire ticket conversation that you can read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response which you’ll be able to create,edit and delete all from the settings page. You will see these are an excellent option for an immediate reply to all those common questions you might face and something sold in all of the high dollar Customer Care Systems.
The CIM (Customer Interaction Manager) is on par with the majority of the very higher priced systems that will be more difficult to learn and of course are not intended to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM allows you to interact with your customers in a brand-new way. Don’t just support your prospects, get to know them! While running Support Dynamo’s CIM, you will connect to your prospects and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins will let you use the Customer Value Calculator and a host of additional features. Use the User Data Card to discover a bit more about whom you’re supporting, this insures you provide a higher-level of support but it may also help you discover your next big partner is actually a current customer. The WordPress Helpdesk Plugin completes the loop by auto contacting anyone who has opened a support ticket to collect Customer comments and testimonials. This whole process is automated and you may discover gaps in the quality of your service and acquire those oh so powerful testimonials. Use this information to improve your internet site or roll out additional products and services based around actual comments from customers.
Another excellent bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. When you activate Support Dynamo, it automatically creates a support page along with the Customer service Portal pre-embedded on the page. The Customer Support Portal also includes a default style, but advanced users can edit this using CSS. If you’re using the Knowledge Management System (Knowledge Base), visitors are going to see on the Support Portal page a chance to browse your Knowledge Base, quickly see how many “Open” and “Closed” support tickets they have or open a new support ticket.
If you’re not using the Private Support Option, the “Create a new ticket” form will have a built-in spam protection to ensure your support system will not get spammed. Also included is a welcome text box that can be edited in the settings to custom-fit your visitors greeting once they enter your Customer Support Portal.
However this is probably not the only way your prospects can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And because of the Customer Interaction Manager, Support Dynamo will tell you if these emailed tickets are written by an existing customer as well as their current Customer Value.
Non-Customers are going to have a temporary account auto created and you’ll see a “Temp” stamp added with their ticket so you know this is a new “promising” customer. When they become a customer, Support Dynamo will append every one of their prior tickets to their account. You can add in multiple email accounts to pull support requests from multiple email sources. This is best for when you want to have 1 centralized support hub to manage all the support for all of their websites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo lets you quickly convert a duplicate of the ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage as well as maintain a complete Knowledge Base within the Customer Support Portal. Owning a Knowledge Base is an awesome addition to any site which can help lower your support time if visitors discover the things they want while avoiding having to submit a support ticket.
In the KMS you can immediately transform tickets to any Knowledge Base topic or article once you notice the same question has been asked again and again. This is done with just one click inside the Ticket Options Meta Box. With one click you’ll copy the ticket within the ticket and open up a whole new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or provide a complete answer and post.
The items we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a WordPress Helpdesk Plugin. There s numerous more small and amazing options for example ticket and customer notes, computer bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and more! Go see for yourself truly how awesome Support Dynamo actually is, to discover how it will let you improve your customer support system.
Don’t just support your customers, understand them using Support Dynamo, THE WordPress Support Plugin.