WordPress Help Plugins were hard to find, especially ones that are updated continuously, free of bugs and will keep all the support on your site. All the things you thought you knew about WordPress Support Plugins is about to change, with the introduction of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every webmaster or anyone running their own business online knows having extraordinary customer service is definitely one of the keys to becoming successful. Whenever you can keep your customers happy before, during and after the transaction, there’s a high chance these will return.
Here I am going to give you a quick examination about Support Dynamo how it may help you run your online business.
Support Dynamo gives you the ability to provide that high valuable customer service to all of your customers/visitors directly from inside of your WordPress admin area – no 3rd party scripts or linking. The entire WordPress Help Plugin runs from within your internet site, on your own server with the power of WordPress at its disposal.
There have also been a number of attempts at making a 100% true WordPress Help Plugin before and some of those other Plugins remain on the market today however the biggest issue with all of them is that they are old and don’t get updated. Updates are vital. Of course the only way to keep on top of current WordPress updated is through Plugin updates. Oftentimes not updating your Plugins can show bugs or cause conflicts with many of the recent or cutting edge Plugins.
This is not a problem with Support Dynamo as the Plugin is consistently updated to keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly working to improve, update and better their Plugin. Their mission is to give their WordPress Help Plugin users the easiest 100% self hosted WordPress Support & Ticket System Plugin available today.
Once you install and activate Support Dynamo, there isn’t a great deal of configuration required and it’ll function correctly straight out of the box. One of the many aspects which makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is called the Ticket Management screen and is going to be one of your most visited screens inside of your WordPress admin area. From here, you can see all your current open tickets and choose to search through answered and closed support tickets.
There are also a few handy filters to let you view by topic or by author. This lets you give accurate, appropriate support to any and all of your customers with the Quick View feature. The Quick View feature will be in the drop down section that reveals the support request and a text area with the whole ticket conversation for you to read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you’ll be able to create,edit and delete all from the settings page. These tend to be perfect for a quick reply to all the common questions you might face and something offered in all of the high dollar Customer Service Systems.
The CIM (Customer Interaction Manager) is on par with the majority of the more costly systems which can be hard to learn and usually are not intended to integrate with WordPress – with a WordPress Support Ticket System. The CIM lets you connect to your visitors in a completely new way. Don’t just support your prospects, understand them! While running Support Dynamo’s CIM, you will interact with your prospects and visitors using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins will let you utilize the Customer Value Calculator as well as a host of other functions. Implement the User Data Card to learn a little bit more information on whom you’re supporting, this insures you provide a higher level of support however it might also make it easier to discover your next big partner is actually a current customer. The WordPress Help Plugin completes the loop by auto contacting anyone who has opened a support ticket to collect Comments from customers and testimonials. This complete process is automated and you could discover gaps in the quality of your service and get those oh so powerful testimonials. Use this information to improve your internet site or roll out additional products and services in accordance to actual customer feedback.
Yet one more bonus of Support Dynamo is there is no need to paste any code snippets or short codes. When you activate Support Dynamo, it will automatically create support page with the Customer service Portal pre-embedded on the page. The Customer Support Portal also comes with a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal page the chance to browse your Knowledge Base, instantly see how many “Open” and “Closed” support tickets they have or open a new support ticket.
If you’re not using the Private Support Option, the “Create a new ticket” form comes with a built-in spam protection to make certain your support system does not get spammed. Also included is a welcome text box that can easily be edited in the settings to personalize your visitors greeting once they enter into your Customer Support Portal.
However this is not the only way your prospects can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo will tell you if these emailed tickets are from an existing customer and their current Customer Value.
Non-Customers are going to have a temporary account auto created and you’ll see a “Temp” stamp built-in with their ticket so you know this is a new “potential” customer. In the event they become a customer, Support Dynamo will append each of their previous tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This happens to be an excellent option for individuals who prefer to have 1 centralized support hub to handle all the necessary support for all of their sites all from ONE site or domain.
If you receive a common question, Support Dynamo lets you quickly convert a duplicate of the particular ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage and maintain a full blown Knowledge Base within the Customer Support Portal. Owning a Knowledge Base is a powerful addition to any site which can help lower your support time if visitors can find what they want without the need to submit a support ticket.
With the KMS you can instantly transform tickets to a Knowledge Base topic or article after you recognize the same question has been asked repeatedly. This is done with a single click inside the Ticket Options Meta Box. With one click you’ll clone the question in the ticket and launch up a new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or the thorough answer and post.
The items we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a WordPress Help Plugin. There are quite a few more little and robust options for example ticket and customer notes, computer bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and even more! Visit for yourself really how amazing Support Dynamo actually is, and discover the way it can help simplify your customer support process.
Don’t just support your customers, get to know them using Support Dynamo, THE WordPress Support Plugin.