WordPress FAQ Plugins were impossible to come by, especially ones that have been updated continuously, free of bugs and keep all the support on your site. All the things you thought you knew about WordPress Support Plugins is about to change, with the review of Support Dynamo – a WordPress Ticket System Plugin with the use of a Customer Interaction Manager.
Every site owner or anyone running their personal internet business knows having exceptional customer support is thought to be one of the keys to becoming successful. If you re able to keep your customers happy before, during and after the transaction, there’s a high chance they shall return.
Here I’m going to provide you with a quick hands on analysis about Support Dynamo and how it can help you run your online business.
Support Dynamo lets you provide that top quality customer service to your customers/visitors directly from inside your WordPress admin area – no 3rd party scripts or linking. An entire WordPress FAQ Plugin runs from within your website or Blog, on your server with the power of WordPress at its disposal.
There have been a number of attempts at designing a 100% true WordPress FAQ Plugin before and some of those other Plugins are still on the market today but the biggest issue with every one of them is they are old and seldomly get updated. Updates are vital. Of course the only way to keep on top of the latest WordPress updated is through Plugin updates. Often not updating your Plugins can show bugs or cause conflicts with many of of the latest or innovative Plugins.
By no means is this a concern with Support Dynamo as the Plugin is consistently updated to keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly attempting to improve, update and their Plugin. Their mission is to give their WordPress FAQ Plugin users the very best 100% self hosted WordPress Support & Ticket System Plugin on the market today.
Once you install and activate Support Dynamo, there is not a great deal of configuration required and it should function correctly straight out of the box. A couple of the aspects which makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is the Ticket Management screen and will soon be your most visited screens within your WordPress admin area. From here, you can see all of your current open tickets and choose to look through answered and closed support tickets.
There are also some handy filters to let you browse by topic or by author. This lets you give accurate, quick and simple support to any and all of your customers with the Quick View feature. The Quick View feature is in a drop down section that reveals the support request and a text area with the entire ticket conversation for you to read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response which you could create,edit and delete all from the settings page. You will see these are best for an immediate reply to all of those common questions you might face and something contained in all the high dollar Customer Service Systems.
The CIM (Customer Interaction Manager) is on par with most of the expensive systems that end up being more difficult to learn and usually are not designed to integrate with WordPress – with a WordPress Support Ticket System. The CIM lets you interact with your web visitors in a brand new way. Don’t just support your customers, understand them! When using Support Dynamo’s CIM, you will interact with your visitors and visitors using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins will let you operate the Customer Value Calculator as well as a host of additional features. Utilize the User Data Card to discover a little bit more information on whom you’re supporting, this insures you provide a higher-level of support but it could help you discover your next big partner is actually a current customer. The WordPress FAQ Plugin completes the loop by auto contacting those who have opened a support ticket to collect Customer Feedback and testimonials. This complete process is automated and you’ll discover gaps in the quality of your service and start to get those relatively powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services based on actual customer opinions.
Another great bonus of Support Dynamo is there is no need to paste any code snippets or short codes. As soon as you activate Support Dynamo, it automatically creates a support page with the Customer Support Portal pre-embedded on the page. The Customer Support Portal also features a default style, but advanced users can edit this using CSS. If you’re using the Knowledge Management System (Knowledge Base), visitors will see on the Support Portal page the power to browse your Knowledge Base, instantly see how many “Open” and “Closed” support tickets they’ve or open a new support ticket.
If you are not using the Private Support Option, the “Create a new ticket” form will have a built-in spam protection to ensure your support system doesn’t get spammed. There’s also a welcome text box that can be edited in the settings to personalize your visitors greeting if they get into your Customer Support Portal.
However this is not the only way your prospects can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And due to the Customer Interaction Manager, Support Dynamo will show you if these emailed tickets came from an existing customer as well as their current Customer Value.
Non-Customers are going to have a temporary account auto generated and you’ll see a “Temp” stamp built-in with their ticket so you know this is a new “promising” customer. Once they become a customer, Support Dynamo will append every one of their prior tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This is best for when you prefer to have 1 centralized support hub to manage all the support for all of their sites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo lets you quickly convert a duplicate of their ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage as well as maintain a full blown Knowledge Base through the Customer Support Portal. Owning a Knowledge Base is a wonderful addition to any site which can help lower your support time if visitors discover whatever they want while avoiding having to submit a support ticket.
When using the KMS you can immediately change over tickets to a Knowledge Base topic or article after you notice the same question is being asked time and again. This is completed with just one click inside the Ticket Options Meta Box. With one click you’ll clone the question in the ticket and open up a new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or the comprehensive answer and post.
The items we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a WordPress FAQ Plugin. There are a lot of more little and robust options like ticket and individual notes, computer bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and many more! Go see for yourself really how amazing Support Dynamo is, and see the way it can help simplify your customer support operation.
Please don’t just support your customers, understand them with Support Dynamo, THE WordPress Support Plugin.