WordPress Event Ticket System were hard to find, especially ones that are updated continuously, free of bugs and will keep all the support on your site. Anything you thought you knew about WordPress Support Plugins is getting ready to change, with the intro of Support Dynamo – a WordPress Ticket System Plugin utilizing a Customer Interaction Manager.
Every infopreneur or anyone running their own online business knows having fantastic customer support can be one of the keys to becoming successful. If you can keep your customers happy before, during and after the transaction, there’s a high chance they will return.
Here I’m going to give you a quick hands on analysis about Support Dynamo and how it can make it easier to run your online business.
Support Dynamo lets you provide that top valuable customer service to all of your customers/visitors directly from inside of your WordPress admin area – no 3rd party scripts or linking. The entire WordPress Event Ticket System runs from within your online site, on your own server with the power of WordPress at its disposal.
There have been a number of attempts at creating a 100% true WordPress Event Ticket System before and some of those other Plugins still are on the market today still the biggest issue with every one of them is they are old and don’t get updated. Updates are vital. Of course the only way to keep up with the most current WordPress updated is through Plugin updates. Oftentimes not updating your Plugins can show bugs or cause conflicts with many of the more modern or cutting edge Plugins.
By no means is this a concern with Support Dynamo due to the fact the Plugin is continually updated to help keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly attempting to improve, update and their Plugin. Their mission is to give their WordPress Event Ticket System users the absolute best 100% self hosted WordPress Support & Ticket System Plugin now available.
After you install and activate Support Dynamo, there is not that much configuration required and it should function correctly straight out of the box. Among the list of the aspects which makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is called the Ticket Management screen and will soon be your most visited screens within your WordPress admin area. From here, you can see all your current open tickets and choose to look through answered and closed support tickets.
There are also a few useful filters to let you view by topic or by author. This allows you to give accurate, easy to understand support to any and all of your customers with the Quick View feature. The Quick View feature will be in the drop down section that reveals the support request as well as a text area with the whole ticket conversation so that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you’ll be able to create,edit and delete all from the settings page. These are best for an instant reply to all the common questions you may face and something offered in all of the high dollar Customer Support Systems.
The CIM (Customer Interaction Manager) is on par with most of the very high priced systems that will be hard to learn and usually are not made to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM means that you can communicate with your web visitors in a brand-new way. Don’t just support your clients, understand them! While using Support Dynamo’s CIM, you will communicate with your visitors and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins will let you make use of the Customer Value Calculator and a host of other functions. Implement the User Data Card to discover a bit more information on whom you’re supporting, this insures you provide a higher level of support but it might also help you discover your next big partner is actually a current customer. The WordPress Event Ticket System completes the loop by auto contacting anyone who has opened a support ticket to collect Customer comments and testimonials. This complete process is automated and you could discover gaps in the quality of your service and get those rather powerful testimonials. Use this information to improve your site or roll out additional products and services in accordance to actual customer feedback.
Yet one more bonus of Support Dynamo is there is no need to paste any code snippets or short codes. When you activate Support Dynamo, it automatically creates a support page along with the Customer are Portal pre-embedded on the page. The Customer Support Portal also comes with a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors are going to see on the Support Portal page a chance to browse your Knowledge Base, quickly see how many “Open” and “Closed” support tickets they have or generate a new support ticket.
If you’re not utilizing the Private Support Option, the “Create a new ticket” form is equipped with a built-in spam protection to guarantee your support system does not get spammed. Also included is a welcome text box which can be edited in the settings to customize your visitors greeting once they enter your Customer Support Portal.
But this is not the only way your prospects can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo will tell you if these emailed tickets are from an existing customer and also their current Customer Value.
Non-Customers are going to have a temporary account auto generated and you’ll see a “Temp” stamp included with their ticket so you know this is a new “promising” customer. In the event they turn into a customer, Support Dynamo will append every one of their prior tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This happens to be great for individuals who need to have 1 centralized support hub to deal with most of the support for all of their websites all from ONE site or domain.
If you receive a common question, Support Dynamo means that you can quickly convert a duplicate of their ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage and maintain a complete Knowledge Base through the Customer Support Portal. Having a Knowledge Base is a fantastic addition to any site and can help lower your support time if visitors discover the things they want while avoiding having to submit a support ticket.
With the KMS you can instantly change over tickets to any Knowledge Base topic or article after you notice the same question continues to be asked again and again. This is completed with just one click inside the Ticket Options Meta Box. With one click you’ll clone the ticket in the ticket and launch up a new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or supply a detailed answer and post.
The items we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a WordPress Event Ticket System. There s numerous more simple as well as robust options like ticket and individual notes, bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and many more! Visit for yourself really how great Support Dynamo actually is, and see the way it may help simplify your customer support operation.
Please don’t just support your customers, understand them with Support Dynamo, THE WordPress Support Plugin.