WordPress Customer Support Plugins were tough to come by, especially ones that are updated continuously, free of bugs and will keep all the support on your own own site. Anything you thought you knew about WordPress Support Plugins is going to change, with the review of Support Dynamo – a WordPress Ticket System Plugin with the use of a Customer Interaction Manager.
Every site owner or anyone running their own business online knows having fantastic customer service is definitely one of the keys to becoming successful. Whenever you can keep your customers happy before, during and after the transaction, there’s a high chance they will return.
Here I’m going to give you a quick hands on analysis about Support Dynamo and how it can help you run your online business.
Support Dynamo gives you the ability to provide that high valuable customer service to all of your customers/visitors straight from inside of your WordPress admin area – no 3rd party scripts or linking. The entire WordPress Customer Support Plugin runs from within your web page, on your own server with all the power of WordPress at its disposal.
There have been a number of attempts at designing a 100% true WordPress Customer Support Plugin before and several of those other Plugins are still on the market today however the most common issue with all of them is that they are old and do not get updated. Updates are vital. Of course the only way to keep up with the latest WordPress updated is through Plugin updates. Many times not updating your Plugins can show bugs or cause conflicts with many of the latest or cutting edge Plugins.
By no means is this a problem with Support Dynamo due to the fact the Plugin is continually updated to help keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly looking for a way to improve, update and their Plugin. Their mission is to give their WordPress Customer Support Plugin users the absolute best 100% self hosted WordPress Support & Ticket System Plugin on the market today.
After you install and activate Support Dynamo, there isn’t that much configuration required and it should function correctly straight out of the box. One of the aspects that helps to make Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is the Ticket Management screen and is going to be one of the most visited screens within your WordPress admin area. From here, you can see all your current open tickets and choose to look through answered and closed support tickets.
There are also a few useful filters to let you browse by topic or by author. This allows you to give accurate, easy to understand support to all of your customers with the Quick View feature. The Quick View feature is in a drop down section that reveals the support request and a text area with the whole ticket conversation for you to read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you’ll be able to create,edit and delete all from the settings page. These tend to be just the thing for an immediate reply to all those common questions you may face and something offered in all the high dollar Customer Support Systems.
The CIM (Customer Interaction Manager) is on par with the majority of the expensive systems that will be hard to learn and of course are not intended to integrate with WordPress – with a WordPress Support Ticket System. The CIM lets you interact with your prospects in a brand-new way. Don’t just support your clients, know them! When using Support Dynamo’s CIM, you will interact with your prospects and visitors utilizing a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to make use of the Customer Value Calculator as well as a host of other functions. Utilize the User Data Card to discover a little more information on whom you’re supporting, this insures you provide a higher-level of support but it can also help you discover the next big partner is actually a current customer. The WordPress Customer Support Plugin completes the loop by auto contacting those who have opened a support ticket to collect Customer Feedback and testimonials. This entire process is automated and you might discover gaps in the quality of your service and get those oh so powerful testimonials. Use this information to improve your site or roll out additional products and services based upon actual comments from customers.
Another effective bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. When you activate Support Dynamo, it will automatically create support page along with the Customer service Portal pre-embedded on the page. The Customer Support Portal also comes with a default style, but advanced users can edit this using CSS. If you’re using the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal page a chance to browse your Knowledge Base, instantly see how many “Open” and “Closed” support tickets they’ve or generate a new support ticket.
When you are not using the Private Support Option, the “Create a new ticket” form will have a built-in spam protection to guarantee your support system won’t get spammed. There’s also a welcome text box that can easily be edited in the settings to customize your visitors greeting if they enter into your Customer Support Portal.
But this would not be the only way your visitors can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo knows if these emailed tickets are from an existing customer and their current Customer Value.
Non-Customers will have a temporary account auto generated and you’ll see a “Temp” stamp built-in with their ticket so you know this is a new “promising” customer. When they turn into a customer, Support Dynamo will append all of their previous tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This happens to be best for those who prefer to have 1 centralized support hub to manage all the support for all of their websites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo means that you can quickly convert a duplicate of the particular ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage and maintain a comprehensive Knowledge Base in the Customer Support Portal. Owning a Knowledge Base is a powerful addition to any site which can help lower your support time if visitors can find the things they want while avoiding having to submit a support ticket.
When using the KMS you can easily change over tickets to any Knowledge Base topic or article whenever you recognize the same question has been asked repeatedly. This is done with a single click inside the Ticket Options Meta Box. With one click you’ll copy the question in the ticket and launch up a new Knowledge Base article window with the contents of the ticket pre-loaded for you to edit or supply a thorough answer and post.
What we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a WordPress Customer Support Plugin. There are a lot of more little and robust features as ticket and customer notes, computer bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards plus much more! Go see for yourself truly how amazing Support Dynamo is, and find out the way it will let you simplify your customer support operation.
Please don’t just support your customers, get to know them through Support Dynamo, THE WordPress Support Plugin.