Ticket System WordPress were impossible to find, especially ones that have been updated continuously, free of bugs and will keep all the support on your own own site. Everything you thought you knew about WordPress Support Plugins is about to change, with the introduction of Support Dynamo – a WordPress Ticket System Plugin with the use of a Customer Interaction Manager.
Every entrepreneur or anyone running their own online business knows having exceptional customer support is definitely one of the keys to success. Provided you can keep your customers happy before, during and after the transaction, there’s a high chance they will return.
Here I am going to provide you with a quick hands on analysis about Support Dynamo how it may help you run your online business.
Support Dynamo gives you the ability to provide that top quality customer service to all of your customers/visitors directly from inside your WordPress admin area – no 3rd party scripts or linking. The entire Ticket System WordPress runs from within your web page, on your server with the power of WordPress at its disposal.
There have been a number of attempts at building a 100% true Ticket System WordPress before and several of those other Plugins remain on the market today but the most common issue with all of them is they are old and no longer get updated. Updates are vital. Naturally the only way to keep on top of current WordPress updated is through Plugin updates. Not to mention not updating your Plugins can show bugs or cause conflicts with many of the more sophisticated or cutting edge Plugins.
This is not a issue with Support Dynamo as the Plugin is continually updated to help keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly looking for a way to improve, update and better their Plugin. Their mission is to give their Ticket System WordPress users the very best 100% self hosted WordPress Support & Ticket System Plugin that you could buy.
Once you install and activate Support Dynamo, there is not a great deal of configuration required and it should function correctly straight out of the box. One of the many aspects that helps to make Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is called the Ticket Management screen and is going to be perhaps one of the most visited screens within your WordPress admin area. From here, you will see all your current open tickets and choose to read through answered and closed support tickets.
There are also some useful filters to let you browse by topic or by author. This lets you give precise, fast and easy support to any and all of your customers with the Quick View feature. The Quick View feature is in a drop down section that displays the support request as well as a text area with the entire ticket conversation that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you could create,edit and delete all from the settings page. You will see these are an excellent option for an immediate reply to some of those common questions you might face and something contained in so many high dollar Client Management Systems.
The CIM (Customer Interaction Manager) is on par with most of the more costly systems that might be more difficult to learn and are generally not made to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM allows you to understand your visitors in a brand-new way. Don’t just support your prospects, get to know them! When using Support Dynamo’s CIM, you will communicate with your prospects and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you use the Customer Value Calculator and a host of other features. Use the User Data Card to discover a little bit more information on whom you’re supporting, this insures you provide a higher-level of support however it can also make it easier to discover your next big partner is actually a current customer. The Ticket System WordPress completes the loop by auto contacting anyone who has opened a support ticket to collect Customer comments and testimonials. This complete process is automated and you might discover gaps in the quality of your service and acquire those relatively powerful testimonials. Use this information to improve your site or roll out additional products and services based upon actual customer opinions.
An additional bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. The moment you activate Support Dynamo, it will automatically create support page with the Customer Support Portal pre-embedded on the page. The Customer Support Portal also features a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors are going to see on the Support Portal web page the power to browse your Knowledge Base, instantly see how many “Open” and “Closed” support tickets they’ve or open a new support ticket.
If you’re not using the Private Support Option, the “Create a new ticket” form will have a built-in spam protection to make certain your support system does not get spammed. Also included is a welcome text box that can easily be edited in the settings to customize your visitors greeting once they get into your Customer Support Portal.
However this is certainly not the only way your visitors can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo will tell you if these emailed tickets are from an existing customer as well as their current Customer Value.
Non-Customers are going to have a temporary account auto created and you’ll see a “Temp” stamp built-in with their ticket so you are aware that this is a new “promising” customer. In the event they turn into a customer, Support Dynamo will append each of their previous tickets to their account. It’s possible to add in multiple email accounts to pull support requests from multiple email sources. This is ideal for those who prefer to have 1 centralized support hub to handle all the necessary support for all of their websites all from ONE site or domain.
If you receive a common question, Support Dynamo lets you quickly convert a copy of their ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS allows you to create, manage as well as maintain a complete Knowledge Base within the Customer Support Portal. Having a Knowledge Base is an awesome addition to any site and can help lower your support time if visitors can discover what they want without the need to submit a support ticket.
When using the KMS you can instantly change over tickets to any Knowledge Base topic or article whenever you notice the same question is being asked repeatedly. This is done with just one click inside the Ticket Options Meta Box. With one click you’ll copy the question within the ticket and open up a whole new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or supply a complete answer and post.
What we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a Ticket System WordPress. There are quite a few more small and robust capabilities like ticket and user notes, computer bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards etc! Visit for yourself truly how awesome Support Dynamo actually is, and discover the way it will help you improve your customer support system.
Don’t just support your customers, understand them using Support Dynamo, THE WordPress Support Plugin.