Ticket Support System WordPress were impossible to come across, especially ones that have been updated continuously, free of bugs and will keep all the support on your own own site. Whatever you thought you knew about WordPress Support Plugins is about to change, with the introduction of Support Dynamo – a WordPress Ticket System Plugin with the use of a Customer Interaction Manager.
Every webmaster or anyone running their very own online business knows having extraordinary customer service is one of the keys to success. Provided you can keep your customers happy before, during and after the transaction, there’s a high chance they shall return.
Here I am going to provide you with a quick examination about Support Dynamo and how it can make it easier to run your online business.
Support Dynamo gives you the ability to provide that high quality customer service to your customers/visitors directly from inside of your WordPress admin area – no 3rd party scripts or linking. An entire Ticket Support System WordPress runs from within your web page, on your server with all the power of WordPress at its disposal.
There have been a couple of attempts at creating a 100% true Ticket Support System WordPress before and some of those other Plugins still are available today still the most common issue with all of them is the fact that they are old and don’t get updated. Updates are vital. The only way to keep up with current WordPress updated is through Plugin updates. Oftentimes not updating your Plugins can show bugs or cause conflicts with many of of the more sophisticated or cutting edge Plugins.
This is not an issue with Support Dynamo due to the fact the Plugin is consistently updated to keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly working to improve, update and better their Plugin. Their mission is to give their Ticket Support System WordPress users the best possible 100% self hosted WordPress Support & Ticket System Plugin available today.
As soon as you install and activate Support Dynamo, there isn’t that much configuration required and it’ll function correctly straight out of the box. A couple of the aspects which makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is the Ticket Management screen and will soon be perhaps one of the most visited screens within your WordPress admin area. From here, you can see all your current open tickets and choose to read through answered and closed support tickets.
There are also some useful filters to let you view by topic or by author. This lets you give accurate, fast and easy support to your customers with the Quick View feature. The Quick View feature will be in the drop down section that reveals the support request and a text area with the entire ticket conversation that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response that you can create,edit and delete all from the settings page. These tend to be best for an instant reply to all those common questions you could possibly face and something present in so many high dollar Customer Care Systems.
The CIM (Customer Interaction Manager) is on par with most of the very expensive systems that will be more difficult to learn and of course are not intended to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM lets you interact with your web visitors in a completely new way. Don’t just support your visitors, understand them! While using Support Dynamo’s CIM, you will interact with your customers and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to utilize the Customer Value Calculator as well as a host of additional features. Implement the User Data Card to discover a little bit more about whom you’re supporting, this insures you provide a higher level of support however it could make it easier to discover the next big partner happens to be current customer. The Ticket Support System WordPress completes the loop by auto contacting anyone who has opened a support ticket to collect Customer Feedback and testimonials. This entire process is automated and you may discover gaps in the quality of your service and start to get those oh so powerful testimonials. Use this information to improve your internet site or roll out additional products and services based on actual customer feedback.
Yet one more bonus of Support Dynamo is there is no need to paste any code snippets or short codes. When you activate Support Dynamo, it will automatically create support page with the Customer are Portal pre-embedded on the page. The Customer Support Portal also has a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal web page the chance to browse your Knowledge Base, immediately see how many “Open” and “Closed” support tickets they’ve or create a new support ticket.
If you’re not utilizing the Private Support Option, the “Create a new ticket” form will have a built-in spam protection to ensure your support system won’t get spammed. There is also a welcome text box which can be edited in the settings to personalize your visitors greeting when they enter your Customer Support Portal.
But this would not be the only way your customers can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo knows if these emailed tickets came from an existing customer and their current Customer Value.
Non-Customers will have a temporary account auto created and you’ll see a “Temp” stamp added with their ticket so you are aware that this is a new “potential” customer. In the event they turn into a customer, Support Dynamo will append all their prior tickets to their account. It’s possible to add in multiple email accounts to pull support requests from multiple email sources. This happens to be best for people who prefer to have 1 centralized support hub to handle all of the support for all of their websites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo lets you quickly convert a copy of the particular ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage as well as maintain a complete Knowledge Base within the Customer Support Portal. Having a Knowledge Base is a fantastic addition to any site which can help lower your support time if visitors can discover what they want without the need to submit a support ticket.
When using the KMS you can easily convert tickets to a Knowledge Base topic or article after you notice the same question has been asked over and over again. This is completed with just one click inside the Ticket Options Meta Box. With one click you’ll copy the question in the ticket and open up a whole new Knowledge Base article window with the contents of the ticket pre-loaded for you to edit or supply a detailed answer and post.
What we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a Ticket Support System WordPress. There are a lot of more simple and powerful capabilities as ticket and individual notes, bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards plus much more! Visit for yourself truly how awesome Support Dynamo is, to see how it will help you improve your customer support system.
Please don’t just support your customers, get to know them with Support Dynamo, THE WordPress Support Plugin.