A Support Ticket WordPress Plugin was hard to discover, especially one that is updated continuously, free of bugs and will keep all the support on your own own site. Everything you thought you knew about WordPress Support Plugins is about to change, with the review of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every site owner or anyone running their very own business online knows having extraordinary customer service is definitely one of the keys to success. If you can keep your customers happy before, during and after the transaction, there\’s a high chance they will return.
Here I am going to provide you with a quick report about Support Dynamo and how it can help you run your online business.
Support Dynamo allows you to provide that top quality customer service to all of your customers/visitors directly from within your WordPress admin area – no 3rd party scripts or linking. An entire Support Ticket WordPress Plugin runs from within your internet site, on your own own server with all the power of WordPress at its disposal.
There has also been a few attempts at constructing a 100% true Support Ticket WordPress Plugin before while some of those other Plugins remain on the market today still the biggest problem with every one of them is that they are old and no longer get updated. Updates are vital. Naturally the only way to keep on top of the latest WordPress updated is through Plugin updates. Not to mention not updating your Plugins can show bugs or cause conflicts with some more of the latest or innovative Plugins.
This is not a problem regarding Support Dynamo due to the fact the Plugin is continually updated to help keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly attempting to improve, update and better their Plugin. Their mission is to give their Support Ticket WordPress Plugin users the best possible 100% self hosted WordPress Support & Ticket System Plugin now available.
Once you install and activate Support Dynamo, there is not that much configuration required and it will function correctly straight out of the box. One of the many aspects that helps to make Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is called the Ticket Management screen and is going to be one of the most visited screens inside of your WordPress admin area. From here, you can see all your current open tickets and choose to read through answered and closed support tickets.
There\’s also some useful filters to let you view by topic or by author. This lets you give precise, fast and easy support to any and all of your customers with the Quick View feature. The Quick View feature is in a drop down section that displays the support request and a text area with the whole ticket conversation for you to read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response which you\’ll be able to create,edit and delete all from the settings page. These are generally an excellent option for a quick reply to all the common questions you might face and something offered in all of the high dollar Customer Support Systems.
The CIM (Customer Interaction Manager) is on par with most of the very high priced systems which are hard to learn and are generally not created to integrate with WordPress – with a WordPress Support Ticket System. The CIM allows you to connect to your prospects in a brand new way. Don\’t just support your clients, understand them! When using Support Dynamo\’s CIM, you will interact with your visitors and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you make use of the Customer Value Calculator as well as a host of additional features. Use the User Data Card to discover a little more about whom you\’re supporting, this insures you provide a higher level of support but it may also help you discover your next big partner is actually a current customer. The Support Ticket WordPress Plugin completes the loop by auto contacting anyone who has opened a support ticket to collect Customer comments and testimonials. This entire process is automated and you might discover gaps in the quality of your service and get those oh so powerful testimonials. Use this information to improve your internet site or roll out additional products and services based around actual customer opinions.
Yet another bonus of Support Dynamo is there is no need to paste any code snippets or short codes. As soon as you activate Support Dynamo, it automatically will create support page with the Customer service Portal pre-embedded on the page. The Customer Support Portal also includes a default style, but advanced users can edit this using CSS. If you\’re using the Knowledge Management System (Knowledge Base), visitors are going to see on the Support Portal web page a chance to browse your Knowledge Base, quickly see how many \”Open\” and \”Closed\” support tickets they\’ve or generate a new support ticket.
If you\’re not using the Private Support Option, the \”Create a new ticket\” form is equipped with a built-in spam protection to ensure your support system doesn\’t get spammed. Also included is a welcome text box that can be edited in the settings to personalize your visitors greeting when they enter your Customer Support Portal.
However this is not the only way your prospects can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That\’s right, Tickets via email! All inside your WordPress site. And because of the Customer Interaction Manager, Support Dynamo can tell you if these emailed tickets are written by an existing customer and their current Customer Value.
Non-Customers will have a temporary account auto generated and you\’ll see a \”Temp\” stamp added with their ticket so you know this is a new \”potential\” customer. In the event they turn into a customer, Support Dynamo will append all of their prior tickets to their account. You can add in multiple email accounts to pull support requests from multiple email sources. This is great for when you want to have 1 centralized support hub to run all the necessary support for all of their websites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo allows you to quickly convert a duplicate of that ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage as well as maintain a complete Knowledge Base in the Customer Support Portal. Owning a Knowledge Base is a wonderful addition to any site which can help your support time if visitors can discover the things they want without the need to submit a support ticket.
In the KMS you can quickly change over tickets to a Knowledge Base topic or article whenever you recognize the same question is being asked time and again. This is done with a single click inside the Ticket Options Meta Box. With one click you\’ll copy the ticket in the ticket and launch up a brand new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or provide a thorough answer and post.
The items we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a Support Ticket WordPress Plugin. There are many more little and robust options as ticket and individual notes, bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards plus much more! Go see for yourself really how amazing Support Dynamo is, to see how it may help simplify your customer support operation.
Please don\’t just support your customers, get to know them through Support Dynamo, THE WordPress Support Plugin.