Support Ticket System WordPress were impossible to come across, especially ones that have been updated continuously, free of bugs and will keep all the support on your site. Anything you thought you knew about WordPress Support Plugins is about to change, with the introduction of Support Dynamo – a WordPress Ticket System Plugin utilizing a Customer Interaction Manager.
Every internet marketer or anyone running their own online business knows having fantastic customer service is one of the keys to success. Whenever you can keep your customers happy before, during and after the transaction, there’s a high chance they’re going to return.
Here I’m going to give you a quick examination about Support Dynamo and how it can help you run your online business.
Support Dynamo allows you to provide that top quality customer service to your customers/visitors directly from within your WordPress admin area – no 3rd party scripts or linking. The entire Support Ticket System WordPress runs from within your web page, on your own server with all the power of WordPress at its disposal.
There have been a few attempts at building a 100% true Support Ticket System WordPress before while some of those other Plugins still are on the market today but the biggest issue with all of them is they are old and no longer get updated. Updates are vital. Of course the only way to keep up with the latest WordPress updated is through Plugin updates. Many times not updating your Plugins can show bugs or cause conflicts with some more of the more sophisticated or innovative Plugins.
By no means is this an issue with Support Dynamo due to the fact the Plugin is consistently updated to help keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly attempting to improve, update and their Plugin. Their mission is to give their Support Ticket System WordPress users the most impressive 100% self hosted WordPress Support & Ticket System Plugin now available.
After you install and activate Support Dynamo, there isn’t a great deal of configuration required and it’ll function correctly straight out of the box. One of the aspects which makes Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is called the Ticket Management screen and is going to be perhaps one of the most visited screens within your WordPress admin area. From here, you will see all of your current open tickets and choose to read through answered and closed support tickets.
There are also a few helpful filters to let you view by topic or by author. This allows you to give accurate, fast and easy support to all of your customers with the Quick View feature. The Quick View feature will be in the drop down section that reveals the support request as well as a text area with the whole ticket conversation that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you can create,edit and delete all from the settings page. These would be an excellent option for a quick reply to some of those common questions you might face and something contained in so many high dollar Customer Service Systems.
The CIM (Customer Interaction Manager) is on par with the majority of the higher priced systems which can be hard to learn and are not built to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM allows you to understand your prospects in a brand new way. Don’t just support your customers, know them! While using Support Dynamo’s CIM, you will connect to your web visitors and visitors utilizing a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to use the Customer Value Calculator and a host of additional features. Utilize the User Data Card to discover a little more about whom you’re supporting, this insures you provide a higher-level of support but it might also help you discover the next big partner happens to be current customer. The Support Ticket System WordPress completes the loop by auto contacting those who have opened a support ticket to collect Customer Feedback and testimonials. This complete process is automated and you’ll discover gaps in the quality of your service and acquire those relatively powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services based upon actual customer feedback.
Another excellent bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. As soon as you activate Support Dynamo, it will automatically create support page with the Customer service Portal pre-embedded on the page. The Customer Support Portal also has a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal page the power to browse your Knowledge Base, immediately see how many “Open” and “Closed” support tickets they have or create a new support ticket.
If you are not using the Private Support Option, the “Create a new ticket” form is equipped with a built-in spam protection to make certain your support system will not get spammed. There is also a welcome text box that can be edited in the settings to custom-fit your visitors greeting when they get into your Customer Support Portal.
But this is certainly not the only way your customers can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And due to the Customer Interaction Manager, Support Dynamo will tell you if these emailed tickets are from an existing customer and their current Customer Value.
Non-Customers will have a temporary account auto generated and you’ll see a “Temp” stamp added with their ticket so you are aware that this is a new “promising” customer. When they turn into a customer, Support Dynamo will append all their prior tickets to their account. It’s possible to add in multiple email accounts to pull support requests from multiple email sources. This is perfect for those who prefer to have 1 centralized support hub to handle all the necessary support for all of their sites all from ONE site or domain.
If you receive a common question, Support Dynamo allows you to quickly convert a copy of the particular ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage and maintain a full blown Knowledge Base within the Customer Support Portal. Owning a Knowledge Base is an awesome addition to any site and can help your support time if visitors discover whatever they want while avoiding having to submit a support ticket.
In the KMS you can instantly change over tickets to a Knowledge Base topic or article when you recognize the same question continues to be asked over and over. This is completed with a single click inside the Ticket Options Meta Box. With one click you’ll clone the question within the ticket and launch up a new Knowledge Base article window with the contents of the ticket pre-loaded for you to edit or provide a complete answer and post.
What we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a Support Ticket System WordPress. There are many more simple as well as robust features like ticket and user notes, bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards plus much more! Visit for yourself truly how powerful Support Dynamo actually is, and find out how it will help you simplify your customer support process.
Don’t just support your customers, get to know them with Support Dynamo, THE WordPress Support Plugin.