Support Ticket System for WordPress were hard to discover, especially ones that are updated regularly, free of bugs and will keep all the support on your site. Whatever you thought you knew about WordPress Support Plugins is going to change, with the intro of Support Dynamo – a WordPress Ticket System Plugin utilizing a Customer Interaction Manager.
Every infopreneur or anyone running their very own internet business knows having extraordinary customer service is amongst the keys to success. If you can keep your customers happy before, during and after the transaction, there’s a high chance they’re going to return.
Here I’m going to give you a quick examination about Support Dynamo how it may help you run your online business.
Support Dynamo gives you the ability to provide that top valuable customer service to your customers/visitors straight from inside of your WordPress admin area – no 3rd party scripts or linking. The whole Support Ticket System for WordPress runs from within your web page, on your server with all the power of WordPress at its disposal.
There have also been a couple of attempts at designing a 100% true Support Ticket System for WordPress before while some of those other Plugins still are available today but the most common issue with every one of them is the fact that they are old and don’t get updated. Updates are vital. Of course the only way to keep up with current WordPress updated is through Plugin updates. Sometimes not updating your Plugins can show bugs or cause conflicts with many of the recent or innovative Plugins.
This is not a problem with Support Dynamo as the Plugin is continually updated to keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly looking for a way to improve, update and better their Plugin. Their mission is to give their Support Ticket System for WordPress users the finest 100% self hosted WordPress Support & Ticket System Plugin now available.
After you install and activate Support Dynamo, there isn’t that much configuration required and it’ll function correctly straight out of the box. One of the aspects that helps to make Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is called the Ticket Management screen and will soon be one of your most visited screens inside of your WordPress admin area. From here, you will see all of your current open tickets and choose to search through answered and closed support tickets.
There are also a few helpful filters to let you view by topic or by author. This lets you give precise, easy to understand support to any and all of your customers with the Quick View feature. The Quick View feature will be in the drop down section that displays the support request as well as a text area with the whole ticket conversation that you can read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response that you can create,edit and delete all from the settings page. These are generally great for a quick reply to all the common questions you may face and something contained in so many high dollar Customer Care Systems.
The CIM (Customer Interaction Manager) is on par with most of the high priced systems that end up being more difficult to learn and are generally not created to integrate with WordPress – with a WordPress Support Ticket System. The CIM means that you can interact with your web visitors in a completely new way. Don’t just support your clients, know them! When using Support Dynamo’s CIM, you will interact with your clients and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to utilize the Customer Value Calculator as well as a host of additional features. Utilize the User Data Card to learn a little more about whom you’re supporting, this insures you provide a higher level of support but it may also make it easier to discover the next big partner is actually a current customer. The Support Ticket System for WordPress completes the loop by auto contacting those who have opened a support ticket to collect Comments from customers and testimonials. This entire process is automated and you may discover gaps in the quality of your service and start to get those relatively powerful testimonials. Use this information to improve your internet site or roll out additional products and services in accordance to actual comments from customers.
Another excellent bonus of Support Dynamo is there is no need to paste any code snippets or short codes. As soon as you activate Support Dynamo, it automatically creates a support page along with the Customer service Portal pre-embedded on the page. The Customer Support Portal also comes with a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors will see on the Support Portal page the chance to browse your Knowledge Base, instantly see how many “Open” and “Closed” support tickets they have or open a new support ticket.
When you are not using the Private Support Option, the “Create a new ticket” form has a built-in spam protection to guarantee your support system won’t get spammed. There is also a welcome text box that can easily be edited in the settings to modify your visitors greeting when they enter into your Customer Support Portal.
However this is certainly not the only way your web visitors can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And due to the Customer Interaction Manager, Support Dynamo will tell you if these emailed tickets are written by an existing customer and their current Customer Value.
Non-Customers will have a temporary account auto created and you’ll see a “Temp” stamp built-in with their ticket so you know this is a new “potential” customer. Once they become a customer, Support Dynamo will append each of their previous tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This happens to be ideal for those who want to have 1 centralized support hub to handle all the support for all of their websites all from ONE site or domain.
If you receive a common question, Support Dynamo means that you can quickly convert a copy of the ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage and maintain a full blown Knowledge Base in the Customer Support Portal. Hosting a Knowledge Base is a wonderful addition to any site and can help lower your support time if visitors can find whatever they want without the need to submit a support ticket.
With the KMS you can quickly change over tickets to a Knowledge Base topic or article after you recognize the same question continues to be asked over and over. This is done with a single click inside the Ticket Options Meta Box. With one click you’ll copy the question in the ticket and open up a brand new Knowledge Base article window with the contents of the ticket pre-loaded for you to edit or supply a complete answer and post.
The items we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a Support Ticket System for WordPress. There are many more simple as well as amazing options as ticket and user notes, computer bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and more! Go see for yourself really how powerful Support Dynamo is, to see how it will let you improve your customer support process.
Please don’t just support your customers, understand them using Support Dynamo, THE WordPress Support Plugin.