Free WordPress Helpdesk Ticket Plugin were difficult to come by, especially ones that are updated regularly, free of bugs and keep all the support on your own own site. Everything you thought you knew about WordPress Support Plugins is going to change, with the intro of Support Dynamo – a WordPress Ticket System Plugin with the use of a Customer Interaction Manager.
Every webmaster or anyone running their personal online business knows having extraordinary customer support can be one of the keys to becoming successful. If you can keep your customers happy before, during and after the transaction, there’s a high chance they shall return.
Here I am going to provide you with a quick review about Support Dynamo and how it can make it easier to run your online business.
Support Dynamo lets you provide that top valuable customer service to your customers/visitors straight from inside your WordPress admin area – no 3rd party scripts or linking. The whole Free WordPress Helpdesk Ticket Plugin runs from within your web page, on your server with all the power of WordPress at its disposal.
There have also been a few attempts at developing a 100% true Free WordPress Helpdesk Ticket Plugin before while some of those other Plugins are still on the market today however the biggest issue with every one of them is the fact that they are old and no longer get updated. Updates are vital. Of course the only way to keep up with the latest WordPress updated is through Plugin updates. Often not updating your Plugins can show bugs or cause conflicts with many of the more modern or cutting edge Plugins.
This is not a concern with Support Dynamo due to the fact the Plugin is constantly updated to keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly attempting to improve, update and their Plugin. Their mission is to give their Free WordPress Helpdesk Ticket Plugin users the best possible 100% self hosted WordPress Support & Ticket System Plugin available today.
Once you install and activate Support Dynamo, there is not a great deal of configuration required and it’ll function correctly straight out of the box. A couple of the aspects that helps to make Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is the Ticket Management screen and is going to be your most visited screens inside of your WordPress admin area. From here, you can see all your current open tickets and choose to browse through answered and closed support tickets.
There are also some helpful filters to let you browse by topic or by author. This allows you to give precise, appropriate support to your customers with the Quick View feature. The Quick View feature is in a drop down section that reveals the support request and a text area with the entire ticket conversation so that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you’ll be able to create,edit and delete all from the settings page. You will see these are great for an immediate reply to all the common questions you could possibly face and something present in most of the high dollar Customer Service Systems.
The CIM (Customer Interaction Manager) is on par with the majority of the higher priced systems that end up being hard to learn and are not intended to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM lets you understand your customers in a brand new way. Don’t just support your customers, get to know them! While running Support Dynamo’s CIM, you will interact with your prospects and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you operate the Customer Value Calculator as well as a host of additional features. Implement the User Data Card to discover a bit more information on whom you’re supporting, this insures you provide a higher-level of support however it might also help you discover the next big partner is actually a current customer. The Free WordPress Helpdesk Ticket Plugin completes the loop by auto contacting anyone who has opened a support ticket to collect Customer Feedback and testimonials. This complete process is automated and you’ll discover gaps in the quality of your service and get those relatively powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services in accordance to actual customer comments.
Another effective bonus of Support Dynamo is there is no need to paste any code snippets or short codes. As soon as you activate Support Dynamo, it automatically creates a support page with the Customer Support Portal pre-embedded on the page. The Customer Support Portal also includes a default style, but advanced users can edit this using CSS. If you’re using the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal web page a chance to browse your Knowledge Base, immediately see how many “Open” and “Closed” support tickets they have or open a new support ticket.
If you’re not utilizing the Private Support Option, the “Create a new ticket” form is equipped with a built-in spam protection to guarantee your support system does not get spammed. There is also a welcome text box that can be edited in the settings to personalize your visitors greeting when they enter into your Customer Support Portal.
However this is not the only way your web visitors can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And because of the Customer Interaction Manager, Support Dynamo can tell you if these emailed tickets are from an existing customer as well as their current Customer Value.
Non-Customers will have a temporary account auto created and you’ll see a “Temp” stamp added with their ticket so you are aware that this is a new “potential” customer. Once they turn into a customer, Support Dynamo will append each one of their previous tickets to their account. You can add in multiple email accounts to pull support requests from multiple email sources. This happens to be perfect for people who prefer to have 1 centralized support hub to manage all the necessary support for all of their sites all from ONE site or domain.
If you receive a common question, Support Dynamo lets you quickly convert a copy of that ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS allows you to create, manage and maintain a comprehensive Knowledge Base within the Customer Support Portal. Having a Knowledge Base is a wonderful addition to any site which can help lower your support time if visitors are able to find the things they want while avoiding having to submit a support ticket.
In the KMS you can instantly transform tickets to a Knowledge Base topic or article once you notice the same question is being asked repeatedly. This is completed with a single click inside the Ticket Options Meta Box. With one click you’ll clone the ticket within the ticket and open up a brand new Knowledge Base article window with the contents of the ticket pre-loaded for you to edit or supply a thorough answer and post.
What we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a Free WordPress Helpdesk Ticket Plugin. There s numerous more simple as well as robust options as ticket and customer notes, computer bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards etc! Go see for yourself really how amazing Support Dynamo is, and find out the way it will help you improve your customer support process.
Please don’t just support your customers, get to know them with Support Dynamo, THE WordPress Support Plugin.