A Helpdesk System for WordPress was hard to locate, especially one that is updated continuously, free of bugs and keep all the support on your own own site. Anything you thought you knew about WordPress Support Plugins is getting ready to change, with the intro of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every internet marketer or anyone running their personal business online knows having extraordinary customer service is definitely one of the keys to success. If you re able to keep your customers happy before, during and after the transaction, there\’s a high chance they\’re going to return.
Here I will give you a quick report about Support Dynamo and how it can make it easier to run your online business.
Support Dynamo allows you to provide that top valuable customer service to all of your customers/visitors directly from inside your WordPress admin area – no 3rd party scripts or linking. The whole Helpdesk System for WordPress runs from within your internet site, on your own own server with all the power of WordPress at its disposal.
There has also been a couple of attempts at creating a 100% true Helpdesk System for WordPress before and some of those other Plugins are still on the market today however the most common problem with all of them is they are old and no longer get updated. Updates are vital. Of course the only way to keep up with current WordPress updated is through Plugin updates. Many times not updating your Plugins can show bugs or cause conflicts with some of the newer or cutting edge Plugins.
This is not a problem with Support Dynamo mainly because the Plugin is constantly updated to help keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly looking for a way to improve, update and better their Plugin. Their mission is to give their Helpdesk System for WordPress users the very best 100% self hosted WordPress Support & Ticket System Plugin on the market today.
As soon as you install and activate Support Dynamo, there is not a great deal of configuration required and it\’ll function correctly straight out of the box. One of the aspects that helps to make Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is the Ticket Management screen and will soon be perhaps one of the most visited screens inside of your WordPress admin area. From here, you will see all of your current open tickets and choose to search through answered and closed support tickets.
There\’s also some useful filters to let you browse by topic or by author. This lets you give accurate, fast and easy support to any and all of your customers with the Quick View feature. The Quick View feature is in a drop down section that displays the support request as well as a text area with the entire ticket conversation that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you could create,edit and delete all from the settings page. These are great for a quick reply to all those common questions you could possibly face and something offered in all the high dollar Customer Service Systems.
The CIM (Customer Interaction Manager) is on par with most of the very higher priced systems that might be more difficult to learn and of course are not made to integrate with WordPress – with a WordPress Support Ticket System. The CIM gives you the ability to connect to your prospects in a brand-new way. Don\’t just support your prospects, know them! When using Support Dynamo\’s CIM, you will interact with your customers and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you operate the Customer Value Calculator and a host of other features. Utilize the User Data Card to discover a little bit more information on whom you\’re supporting, this insures you provide a higher level of support however it could make it easier to discover your next big partner happens to be current customer. The Helpdesk System for WordPress completes the loop by auto contacting those who have opened a support ticket to collect Customer Feedback and testimonials. This entire process is automated and you might discover gaps in the quality of your service and acquire those relatively powerful testimonials. Use this information to improve your internet site or roll out additional products and services based upon actual customer feedback.
Another excellent bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. As soon as you activate Support Dynamo, it automatically creates a support page along with the Customer Support Portal pre-embedded on the page. The Customer Support Portal also comes with a default style, but advanced users can edit this using CSS. If you\’re utilizing the Knowledge Management System (Knowledge Base), visitors are going to see on the Support Portal web page the power to browse your Knowledge Base, instantly see how many \”Open\” and \”Closed\” support tickets they have or open a new support ticket.
If you\’re not utilizing the Private Support Option, the \”Create a new ticket\” form comes with a built-in spam protection to make certain your support system will not get spammed. There is also a welcome text box that can easily be edited in the settings to personalize your visitors greeting once they get into your Customer Support Portal.
But this would not be the only way your prospects can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That\’s right, Tickets via email! All inside your WordPress site. And due to the Customer Interaction Manager, Support Dynamo can tell you if these emailed tickets are written by an existing customer and their current Customer Value.
Non-Customers will have a temporary account auto created and you\’ll see a \”Temp\” stamp included with their ticket so you are aware that this is a new \”potential\” customer. In the event they become a customer, Support Dynamo will append every one of their previous tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This is ideal for when you want to have 1 centralized support hub to manage all of the support for all of their websites all from ONE site or domain.
If you receive a common question, Support Dynamo means that you can quickly convert a copy of the particular ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage as well as maintain a complete Knowledge Base within the Customer Support Portal. Hosting a Knowledge Base is an awesome addition to any site and can help your support time if visitors are able to find whatever they want without the need to submit a support ticket.
In the KMS you can immediately change over tickets to any Knowledge Base topic or article once you notice the same question has been asked time and again. This is done with just one click inside the Ticket Options Meta Box. With one click you\’ll copy the ticket within the ticket and launch up a whole new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or the thorough answer and post.
What we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a Helpdesk System for WordPress. There are quite a few more simple and robust features for example ticket and user notes, bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and many more! Visit for yourself truly how awesome Support Dynamo is, and discover the way it will help you simplify your customer support process.
Don\’t just support your customers, understand them through Support Dynamo, THE WordPress Support Plugin.