A Help Desk Ticket System forWordPress was impossible to locate, especially one that is updated continuously, free of bugs and keep all the support on your site. Anything you thought you knew about WordPress Support Plugins is about to change, with the introduction of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every infopreneur or anyone running their personal business online knows having fantastic customer support is one of the keys to success. Whenever you can keep your customers happy before, during and after the transaction, there’s a high chance they shall return.
Here I will give you a quick report about Support Dynamo how it may make it easier to run your online business.
Support Dynamo gives you the ability to provide that top valuable customer service to your customers/visitors straight from inside your WordPress admin area – no 3rd party scripts or linking. The entire Help Desk Ticket System for WordPress runs from within your internet site, on your own own server with the power of WordPress at its disposal.
There has been a couple of attempts at constructing a 100% true Help Desk Ticket System forWordPress before while some of those other Plugins are still available today but the biggest issue with every one of them is they are old and no longer get updated. Updates are vital. The only way to keep up with the most current WordPress updated is through Plugin updates. Oftentimes not updating your Plugins can show bugs or cause conflicts with many of of the newer or innovative Plugins.
By no means is this a issue with Support Dynamo mainly because the Plugin is constantly updated to help keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly looking for a way to improve, update and better their Plugin. Their mission is to give their Help Desk Ticket System for WordPress users the best possible 100% self hosted WordPress Support & Ticket System Plugin on the market today.
As soon as you install and activate Support Dynamo, there isn’t a great deal of configuration required and it’ll function correctly straight out of the box. One of the many aspects that makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is the Ticket Management screen and is going to be your most visited screens inside your WordPress admin area. From here, you will see all of your current open tickets and choose to look through answered and closed support tickets.
There’s also a few handy filters to let you browse by topic or by author. This allows you to give accurate, quick and easy support to any and all of your customers with the Quick View feature. The Quick View feature is in a drop down section that reveals the support request as well as a text area with the entire ticket conversation that you can read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response which you can create,edit and delete all from the settings page. These would be perfect for an immediate reply to all those common questions you may face and something offered in all of the high dollar Customer Care Systems.
The CIM (Customer Interaction Manager) is on par with most of the very high priced systems which are more difficult to learn and are generally not developed to integrate with WordPress – with a WordPress Support Ticket System. The CIM gives you the ability to interact with your customers in a brand-new way. Don’t just support your clients, know them! While using Support Dynamo’s CIM, you will communicate with your clients and visitors utilizing a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you use the Customer Value Calculator and a host of additional features. Implement the User Data Card to learn a bit more information on whom you’re supporting, this insures you provide a higher-level of support however it might also help you discover your next big partner is actually a current customer. The Help Desk Ticket System for WordPress completes the loop by auto contacting anyone who has opened a support ticket to collect Comments from customers and testimonials. This complete process is automated and you’ll discover gaps in the quality of your service and start to get those rather powerful testimonials. Use this information to improve your internet site or roll out additional products and services in accordance to actual customer opinions.
Another effective bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. When you activate Support Dynamo, it automatically will create support page with the Customer service Portal pre-embedded on the page. The Customer Support Portal also has a default style, but advanced users can edit this using CSS. If you’re using the Knowledge Management System (Knowledge Base), visitors are going to see on the Support Portal page the power to browse your Knowledge Base, quickly see how many “Open” and “Closed” support tickets they have or open a new support ticket.
When you are not utilizing the Private Support Option, the “Create a new ticket” form is equipped with a built-in spam protection to make certain your support system does not get spammed. There is also a welcome text box that can easily be edited in the settings to customize your visitors greeting if they enter your Customer Support Portal.
However this would not be the only way your visitors can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And because of the Customer Interaction Manager, Support Dynamo knows if these emailed tickets are from an existing customer and also their current Customer Value.
Non-Customers will have a temporary account auto generated and you’ll see a “Temp” stamp built-in with their ticket so you know this is a new “potential” customer. When they turn into a customer, Support Dynamo will append each one of their prior tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This happens to be best for individuals who prefer to have 1 centralized support hub to handle all the support for all of their websites all from ONE site or domain.
If you receive a common question, Support Dynamo means that you can quickly convert a copy of that ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage as well as maintain a full blown Knowledge Base within the Customer Support Portal. Having a Knowledge Base is a fantastic addition to any site which can help your support time if visitors can locate whatever they want without the need to submit a support ticket.
In the KMS you can instantly change over tickets to any Knowledge Base topic or article when you recognize the same question is being asked over and over. This is done with a single click inside the Ticket Options Meta Box. With one click you’ll clone the question within the ticket and launch up a new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or provide a thorough answer and post.
The items we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a Help Desk Ticket System forWordPress. There are a lot of more simple and powerful capabilities as ticket and individual notes, bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and even more! Go see for yourself really how great Support Dynamo is, to see how it will help you simplify your customer support operation.
Don’t just support your customers, understand them through Support Dynamo, THE WordPress Support Plugin.